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Maid2Clean Reviews 

7,843
•
TrustScore 4.5 out of 5

4.5

House Cleaning Service
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Review summary

Created with AI, based on recent reviews

Considering 908 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the cleaning staff is highly professional, exceptionally reliable, and wonderfully thorough, making their daily domestic routines much easier. People also appreciate the seamless booking process and how efficiently the helpful agency matches them with great workers. Some reviewers were not happy with customer service and felt that their specific concerns regarding superficial cleaning tasks or unpunctual workers were unfairly dismissed. A few other people also noted occasional communication issues, unreturned calls, or general disappointment when scheduled replacements and initial support failed to meet expectations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing cleaners as friendly, reliable, and... See more

Service

Users describe positive interactions with service, highlighting the friendly and hardworking nature of their... See more

Customer service

People report ambiguous experiences with customer service. While some reviewers praise the prompt responses,... See more

Quality

Consumers find quality to be positive, highlighting a very good standard of cleaning and thorough service.... See more

User experience

Clients share positive opinions on user experience, highlighting seamless and well-organized processes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our cleaner is professional, honest and reliable. We are two elderly clients who appreciate her work. We provide the products and equipment, clear the clutter before she arrives and vacate the room wh... See more

Rated 5 out of 5 stars

I was looking for an experienced cleaner when I decided to look into Maids2Clean and it was a great decision. I now have a reliable young lady who does a very good job . Kaputo is efficient and very p... See more

Rated 5 out of 5 stars

Clare did a very thorough top to bottom clean of the flat belonging to my sister who is 94. We were looking forward to regular visits. Unfortunately, my sister had broke her leg in a very nasty fall,... See more

Rated 5 out of 5 stars

I was surprised by the professionalism of Maids2clean right from the start. The information and guidelines they provide are helpful. And an initial visit from the possible cleaner and being offered so... See more

Company details

  1. House Cleaning Service

Written by the company

Welcome to the Maid2Clean (R) Website! Premier domestic cleaning & ironing services in the United Kingdom. Please note that Maid2Clean is a franchise. As such it is made up of a number of independent businesses and operators. It would be useful in reviews if the particular areas could be noted.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(7,843)

832 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Efficient

Good response rate - some of the cleansers have been variable in reliability - but eventually have one who is excellent

August 27, 2026
Rated 5 out of 5 stars

Our cleaner is friendly and reliable

Our cleaner is reliable, friendly and does a really good, consistent job of cleaning our house. Using Maid 2 Clean gives us peace of mind for insurance and providing a replacement cleaner if needed, although we have not needed this. I would definitely recommend!

August 25, 2026
Rated 5 out of 5 stars

Highly Recommended The efficiency of the management who…

The efficiency of the management who are careful of the cleaner and myself by checking we are both happy and at ease with the working environment is splendid. They organise the insurance and have run the checks on their employees. The cleaner I have is excellent also pleasant and reliable.

September 1, 2026
Rated 4 out of 5 stars

Helpful

Maid2clean was very helpful when I contacted them. The cleaner they sent us is efficient, courteous and friendly. We are very pleased with her.

September 1, 2026

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