Made2Measure Reviews 

883
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 554 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery service, noting that orders arrive securely wrapped and well on schedule. Consumers are also very happy with the friendly drivers who carefully place the goods and provide useful advice. People often mention that ordering online is simple and that the final products match their custom specifications perfectly. However, some reviewers were not happy with the sizing accuracy, noting occasional discrepancies between the expected dimensions and the actual delivered items. A few other people also felt that certain deliveries experienced delays or minor transit issues before reaching their final destination.

What people talk about most

Product

Clients share positive opinions on product quality, expressing satisfaction with items like glass table tops,... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items typically arrive on time with great... See more

Service

Reviewers mention positive feedback about service, frequently highlighting the brilliant support, great... See more

Order

Customers consistently note positive experiences with order processes, highlighting that specifying custom... See more

Quality

People report positive experiences with quality, highlighting beautifully polished edges, products arriving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick initial delivery of goods. However, after the company were badly let down by their delivery company, for some additional items, they were amazing in getting it resolved. I would definitely recom... See more

Rated 5 out of 5 stars

We ordered our made to measure mirror for our bathroom install. The mirror arrived perfectly, unfortunately on instal the mirror was damaged by the fitter but the team here were quickly on hand to hel... See more

Rated 5 out of 5 stars

Without a doubt best service ive experienced in years ..everything is perfection ,lovely people to deal with ,nothing is a hassle, drivers and delivery guys are so helpful and friendly, absolutely to... See more

Rated 5 out of 5 stars

I ordered a dining room table glass protector for my wooden table. Very happy with the item. Fitted well. The delivery was on time and I was notified regularly of its arrival. Delivery person was... See more


Company details

  1. Glass and Mirror Shop
  2. also in
  3. Decoration and Interior Design Store
  4. Glass Cutting Service
  5. Glass Industry
  6. Glass Manufacturer
  7. Railing Contractor

Written by the company

At Made2Measure, we’re a friendly family-run business with over 30 years of experience providing high-quality, made-to-measure mirrors and toughened glass across the UK. We’re passionate about helping our customers find the perfect glass solution—whether it’s for the home, a gym, an office, or a completely bespoke project. We specialise in cut-to-size mirrors, gym mirrors, framed mirrors, and beautiful antique and tinted mirror glass. Our team also creates toughened glass for balustrades, stairs, ponds, showers, table tops, furniture tops, and kitchen splashbacks, all custom-crafted to fit your exact measurements. Every piece we produce is made with care, precision, and a commitment to long-lasting quality. Being a family business means we truly value personal service. We’re always here to offer friendly advice, help with measuring, and guide you through the best options for your project. No job is too big or too small—we love bringing your ideas to life. Our goal is simple: to provide reliable service, competitive prices, and beautifully finished glass products you’ll love for years. With thousands of projects completed nationwide, Made2Measure is a name you can trust for all your mirror and toughened glass needs.

Certified Safety & Quality: Mirrors, Toughened Glass and Glass Balustrades Built to European Standards

Fully tested products designed to meet — and exceed — all relevant UK and EU regulations.

We provide only premium mirrors, toughened and toughened laminated glass and glass balustrades that have been fully tested and certified. Our mirrors comply with EN 1036-1/2 for clarity, durability, and corrosion resistance. Our balustrade systems meet BS 6180 and relevant EU safety standards, ensuring strong, reliable protection in any setting. Whether it’s a mirror for your home or a structural balustrade for a commercial space, you can count on our products for long-lasting performance and complete compliance.

Contact info

4.8

Excellent

TrustScore 5 out of 5

883 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(883)

551 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company

Fantastic company, website easy to use, exactly the size mirror we required, communication excellent and delivery prompt. Have used a few times and would highly recommend.

October 19, 2026
Rated 5 out of 5 stars

Great customer service

Our first glass table top came with a small scratch on it. The company sent a replacement straight away without hesitation. Extremely good customer service.

October 19, 2026
Rated 5 out of 5 stars

Made to Measure

Quick initial delivery of goods. However, after the company were badly let down by their delivery company, for some additional items, they were amazing in getting it resolved. I would definitely recommend them and use them again if needed. A+

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

It’s a high quality product at a very…

It’s a high quality product at a very reasonable price, Part of my order came the wrong size, called them to let them know, had a friendly chat over the phone with a rep in branch and was sent another within a week, no fuss no quibble, they took the wrong sized one back on the van. I’m a domestic customer, this was my first time ordering with them and will not likely order from them often, but any glass products I need in the future I will order from them, and if anyone asks me do I know someone who does glass, I will 100% recommend them.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and great value for money.

Excellent quality, great price and service!

I ordered five made-to-measure toughened glass shelves and I'm very happy with my purchase. The quality is excellent, with beautifully polished edges, and everything arrived extremely well packaged. The shelves were approximately 2 mm wider than expected, but this was only a minor issue and I managed to fit them without much difficulty. The price was also fantastic compared to other suppliers. Overall, excellent value for money and I'm delighted with the final result. Highly recommended!

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with service

Really pleased with service. Order arrived within 10 days. Driver extremely helpful. Mirrors look great.
I did somehow manage to chip the corner when gluing to wall even though I was being super careful so a watch out for anyone

October 5, 2026
Rated 2 out of 5 stars

Not really happy.

The glass top is absolutely fine., cut and edges ar lovely. Delivery perfect. A "tiny" problem with their measurements and tolerance +1/-3mm. They cut my glass -2.5mm. I'm sorry. But they could cut the width perfectly to the size but length 2.5mm short. I could(?) understand if it's curve radius or custom line. But it's very simple rectangle not even oversize (700x1200). There's question mark because I don't understand if they call themselves professionals.

October 5, 2026
Made2Measure logo

Reply from Made2Measure

Thank you for your review. We're pleased to hear you're happy with the quality of the glass, polished edges and delivery service.

We understand your frustration regarding the measurements, but as with all glass manufacturers, there are industry-standard manufacturing tolerances. Our tolerance of +1mm / -3mm is clearly stated on our website, and your glass, at 2.5mm under the ordered dimension, falls within this.

Even with a straightforward rectangular piece, glass cutting and edge polishing involve manufacturing processes where small variations can occur. This is precisely why tolerances exist and are applied across the industry.

We're sorry this has affected your overall impression of our service, particularly as you were otherwise pleased with the product and delivery.

It's naturally disappointing to receive a 2-star review when you've confirmed that the glass quality, finish and delivery were all fine, particularly when the only concern raised is a measurement that falls within the stated manufacturing tolerance. Nevertheless, we appreciate your feedback and are pleased you're otherwise happy with your purchase.

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