Macros Reviews 

427
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

Positives; easy ordering, quick delivery and flavours are quite good. Negatives, the quality of the meat. The meat in the massaman was very tough and had lots of gristle and fat. The chicken in the ch... See more

Rated 5 out of 5 stars

There was a software glitch when ordering. Robert fixed this immediately and all good since then.Delivery arrived on time…text announced arrival.All mwaels fresh & tasty Access to online account for... See more

Company replied

Rated 5 out of 5 stars

Meals taste amazing! Such healthy and quality ingredients used to make a beautiful tasting meals with great calories, proteins and carbs! Having a busy lifestyle and dedicated to the gym, macro... See more

Company replied

Rated 5 out of 5 stars

So convenient and comes fresh not frozen so tastes fresh, well cooked and excellent. They calculate the calories and macros for you so no more calorie counting, meal prepping or grocery shopping! Also... See more

Company replied

Company details

  1. Restaurants & Bars

Written by the company

MACROS is a zero-commitment meal subscription service. Make healthy eating easy with MACROS ready-made meals, delivered fresh to your door!


Contact info

3.5

Average

TrustScore 3.5 out of 5

427 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

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3.5

All reviews

(427)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Hit and miss

Positives; easy ordering, quick delivery and flavours are quite good. Negatives, the quality of the meat. The meat in the massaman was very tough and had lots of gristle and fat. The chicken in the chicken curry was also tough and it had a knuckle left in it. The Java chicken was good. I will not order again though as the quality of the meat is not what I would expect for the price point.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Macros now for…Fantastic food at Macros

I have been dealing with Macros now for about a month and find their food to be exceptional! Really tasty and much better then the competition. Thanks Macros.
Regards
Marion and Paul Ramsey

June 8, 2026
Unprompted review
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Reply from Macros

Hi Paul,

Thank you for your feedback and for enjoying our meals! We truly appreciate you taking the time to share your experience with our meals product. Your support means a lot to our team and inspires us to keep delivering great food and service.

regards,

Robert
Macros Team

Rated 5 out of 5 stars

Great food. Great service

I've been ordering from Macros for over 5 years now and the food is incredibly healthy and delicious. They use quality produce, have a large variety of meals and the customer service is tops.

June 9, 2026
Unprompted review
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Reply from Macros

Hi Matthew,

Thank you for your feedback and for enjoying our meals! We truly appreciate you taking the time to share your experience with our meals product. Your support means a lot to our team and inspires us to keep delivering great food and service.

regards,

Robert
Macros Team

Rated 1 out of 5 stars

Got Food Poisoning…

I enjoyed the meals but one of them gave me food poisoning. For a week I had body aches, internal bleeding of the bowel, throwing up, diarrhoea, the works. I have never been that sick in my life.

The goal was to gain weight because I don’t each lunch or dinner that often due to my work and school schedule so this was a quick and healthy solution. I lost 4kg in a week because I didn’t want to drink or eat anything and had to go to the hospital to get treated because I was severely dehydrated and bleeding internally.

Other than this, the food arrived on time and tasted good. However for myself, the bad outweighed the good and I do not recommend this even if there’s a slight chance you catch what I did.

April 30, 2026
Unprompted review
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Reply from Macros

Hi Amir,

Thank you for taking the time to share your feedback and sharing your experience regarding our product. All of our meals are prepared by our chefs using fresh, high-quality ingredients and are made to meet our high standards of taste and quality.

We kindly ask that you reach out to us at support@macros.com.au so we can investigate the matter further and assist you with your concern.

kind regards,

Macros Team

Rated 5 out of 5 stars

Love it!

Love it!
Have been ordering from Macros for about a year now and its great! Real good value for money and meals actually tastes great, while allowing me to know exactly how much calories I'm consuming. Highly recommend!

April 23, 2026
Unprompted review
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Reply from Macros

Hi Ann,

Thank you for your feedback and for enjoying our meals! We truly appreciate you taking the time to share your experience with our meals product. Your support means a lot to our team and inspires us to keep delivering great food and service.

regards,

Robert
Macros Team

Rated 5 out of 5 stars

Great food and customer service

The food is well prepared and tasty. The service is excellent, and MACROS is happy to provide prompt support if things don't go to plan, with greast customer service. I am a subscriber and will continue to be so for the future.

April 22, 2026
Unprompted review
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Reply from Macros

Hi Lucas,

Thank you for your feedback and for enjoying our meals! We truly appreciate you taking the time to share your experience with our meals product. Your support means a lot to our team and inspires us to keep delivering great food and service.

regards,

Robert
Macros Team

Rated 5 out of 5 stars

Great experience

Great experience. Love the food and good portions too. Quick and efficient service

April 9, 2026
Unprompted review
Macros logo

Reply from Macros

Hi Clayton,

Thank you for your feedback and for enjoying our meals! We truly appreciate you taking the time to share your experience with our meals product. Your support means a lot to our team and inspires us to keep delivering great food and service.

regards,

Robert
Macros Team

Rated 5 out of 5 stars

Reliable and healthy Meals

I’ve been using MACROS Ready Made Meals for about 5 years now, and overall I’ve had a really positive experience.

The meals are healthy, well-balanced, and convenient, which makes sticking to a routine so much easier. One thing I really appreciate is their customer service, it’s quick and responsive, and whenever there’s been an issue, they’ve applied credit without any hassle.

Delivery has been reliable too. Orders arrive on time, and the tracking makes it easy to plan around.

Of course, like any business, there have been the occasional minor delivery hiccups, but nothing major and definitely not frequent enough to be a concern.

Overall, I’d highly recommend them if you’re looking for convenient, healthy meals without the headache.

April 7, 2026
Unprompted review
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Reply from Macros

Hi Tanya,

Thank you for your feedback and for enjoying our meals! We truly appreciate you taking the time to share your experience with our meals product. Your support means a lot to our team and inspires us to keep delivering great food and service.

regards,

Robert
Macros Team

Rated 5 out of 5 stars

Speedy fix to software glitch

There was a software glitch when ordering. Robert fixed this immediately and all good since then.Delivery arrived on time…text announced arrival.All mwaels fresh & tasty
Access to online account for possible modification very handy. Thank you 🙏

March 26, 2026
Unprompted review
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Reply from Macros

Hi Alan,

Thank you for your feedback and for enjoying our meals! We truly appreciate you taking the time to share your experience with our meals product. Your support means a lot to our team and inspires us to keep delivering great food and service.

regards,

Robert
Macros Team

Rated 5 out of 5 stars

Fresh food and on time deliveries

Good taste, on time delivery and great portion size. Have tried many food services but Macros seems to be using the least preservatives, tastes much fresher.

March 29, 2026
Unprompted review
Macros logo

Reply from Macros

Hi Malay,

Thank you for your feedback and for enjoying our meals! We truly appreciate you taking the time to share your experience with our meals product. Your support means a lot to our team and inspires us to keep delivering great food and service.

regards,

Robert
Macros Team

Rated 5 out of 5 stars

Great food quality and portions.

Great food quality and portions.
Had an issue with updating my order but Eden immediately resolved it and provided credit. Excellent customer service

March 24, 2026
Unprompted review
Macros logo

Reply from Macros

Hi Adrian,

Thank you for your feedback and for enjoying our meals! We truly appreciate you taking the time to share your experience with our meals product. Your support means a lot to our team and inspires us to keep delivering great food and service.

regards,

Robert
Macros Team

Rated 4 out of 5 stars

Satisfied customers

We’ve tried lots of the meals and have settled on our favourites. Meals are always tasty and fresh. Delivery is reliable and we’re happy with the service. Website is relatively easy to use. Would recommend Macros

March 19, 2026
Unprompted review
Macros logo

Reply from Macros

Hi Robyn,

Thank you for your feedback and for enjoying our meals! We truly appreciate you taking the time to share your experience with our meals product. Your support means a lot to our team and inspires us to keep delivering great food and service.

regards,

Robert
Macros Team

Rated 1 out of 5 stars

Unhealthy and full of fat - disgusting!

Do not get the beef brisket. 7 out of my 8 meals were just lumps of fat. I understand a little bit of fat, but this was disgusting, it was the bulk of each meal. They refunded me for 2 meals. I’m just worried as to how this can pass there quality control and nutrition standards, worst than McDonald’s! Basically paid $13 for a potato and 2 beens. Terrible!

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

My order didn’t arrive

My order didn’t arrive. Instead of asking if I would like an order resent a refund was activated that I would receive in 5-10 business days. No food or my money for at least 7 days (as the refund was processed on a Sat). This is unacceptable

November 29, 2025
Unprompted review
Macros logo

Reply from Macros

Hi Reuben,

Thank you for the time you took to write this review.

We’re sorry for the hassle this caused. Please reach out to us again at support@macros.com.au so we can review this, as we will always send a replacement to our customers when needed. We’ll make sure this is properly investigated.

We look forward to hearing from you.

Best regards,
The Macros Team

Rated 5 out of 5 stars

Delicious food

Delicious food, delivered on time. Good communication. Easier way to keep track of protein targets

September 2, 2025
Unprompted review
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Reply from Macros

Hi Rebekah,

Thank you for your positive review!

We’re delighted to hear that you enjoyed the food and that everything arrived on time. It’s also wonderful to know our communication and protein tracking tools are helping make your experience easier.

Best Regards,
The Macros Team!

Rated 1 out of 5 stars

It is super difficult to cancel your…

It is super difficult to cancel your order or subscription, or even make another meal choice, and the website does not work. It is very slow, very amateur.

August 20, 2025
Unprompted review
Macros logo

Reply from Macros

Hi Mariana,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about the difficulties you experienced while managing your order and subscription. This is not the experience we strive to provide our customers.

Our new team is actively working to improve the website, and your comments help us identify areas that need attention.

We hope your next experience with us is much smoother.

Kind Regards,
The Macros Team

Rated 1 out of 5 stars

Can’t review the food as it was never…

Can’t review the food as it was never delivered. In the order confirmation email it advised that you would receive an email once shipped for tracking, and I received nothing. It’s the day of delivery and I still have no email advising it’s been shipped. I assume my order isn’t coming. Warning others, to save them time and money. I expect a full refund. As far as I can tell MACROS is a scam, buyer be warned!

July 12, 2025
Unprompted review
Macros logo

Reply from Macros

Hi HS,

Thank you for your feedback.

We’re very sorry to hear about the trouble with your order and completely understand your frustration. This is not the experience we want our customers to have.

We want to assure you that Macros is a legitimate business. It sounds like there was a breakdown in our order/shipping communication. We’re now under new management and actively improving our processes to ensure this doesn’t happen again.

If you haven’t yet received your refund, please reach out to our team at support@macros.com.au
so, we can assist you immediately.

Kind Regards,
The Macros Team!

Rated 1 out of 5 stars

Worst customer service

I recently had a very disappointing experience with Macros. I was charged for an order that was never delivered, and there was absolutely no communication from the company about the issue. The only reason I found out about the problem was because I contacted them myself, and then they said it was because of an error in the system on their end. Their solution was just to deliver that set of meals along with the next weeks.

I had to make last-minute arrangements for my meals for the week, which was both stressful and inconvenient. Throughout the process, there was no real accountability or recognition of their mistake, and no effort to even fully acknowledge their mistake.

The customer service felt impersonal and dismissive, and I did not feel valued as a customer at any stage. Based on this experience, I have cancelled my subscription and will not be returning. I hope Macros takes this feedback seriously and improves their communication and customer care in the future.

June 15, 2025
Unprompted review
Macros logo

Reply from Macros

Hi Fionna,

Thank you for taking the time to share your feedback!

We’re genuinely sorry your delivery didn’t arrive and that we didn’t communicate sooner. That definitely isn’t the experience we aim to give our customers and we understand you had to make alternate arrangements due to this error.

While we’re disappointed to see you cancel your subscription, your feedback is really important, and I’ll make sure it’s shared with our team so we can improve our communication.

Thanks again for bringing this to our attention.

Kind Regards,
The Macros Team!

Rated 1 out of 5 stars

Their food is ok but customer service…

Their food is ok but customer service is terrible, they dont respect us customers, I emailed them to ask if we can skip 1 week delivery as we are heading oversea for 1 week, they said yes and everything then they continued sending food on the week that we not home, all foods got melt and went to the bin, i emailed again and they never said Sorry or anything, they let me Unsubscribe and thats it, very poor service

May 1, 2025
Unprompted review

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