Moovv has an excellent drive and does its utmost to solve problems. They react fast and constructive. I really felt appreciated as customer. Well done!
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See what reviewers are saying
Ordered months ago, little by little pieces are being delivered, endless excuses, disappointing communication full with excuses. Delivery is not complete yet! No compensation offered. I don’t understa... See more
Company replied
A very well designed product that is ideal for routine walking when outdoor conditions are less suitable. The fact that it folds up is a great space-saver! As the motor is extremely quiet in opera... See more
Company replied
While communication around the delay of the running pad and its delivery were far from apologetic, I must admit that after the mistake on moov’s side, the communication has become clear and pers... See more
Company replied
Company details
- Fitness Equipment Store
- also in
- Fitness Equipment Wholesaler
- Health and Beauty Shop
- Sporting Goods Store
- Sports Memorabilia Store
About Moov
Written by the company
About Moov
Movement has disappeared from modern life. We're giving it back its place. Work, commutes, and packed schedules make it hard to move every day. Moov brings movement indoors close enough to get started and easy enough to pick up again tomorrow. A treadmill is the beginning. Keeping moving is the goal.Integrity
We say what we do and do what we say. Nothing more, nothing less.Quality
A treadmill that gets used every day needs to handle every day. That's what we build for.Customer satisfaction
If someone buys a treadmill and never uses it, we need to do our job better. Not because the product isn't good, but because we didn't help that person keep moving. Because that's where we want to make a difference. So, got a question or just want to share your story? We're reachable by phone and email and do our best to help you the same day.30-day trial
You have 30 days to try the treadmill at home. Not happy with it? We'll pick it up for free and give you a full refund.2-year warranty
Every Moov treadmill comes with a two-year warranty. Standard.Our promises
Written by the company
- Integrity
- How do you build something people trust? You start by being honest. At Moov, everything we do is rooted in transparency. We deliver what we promise, no fine print, no surprises. What you see is what you get — and sometimes a little more.
- Quality
- Movement that fits into everyday life deserves a treadmill that keeps up. One that's thoughtfully designed, built with care and made to last. At Moov, quality isn't a feature. It's the foundation. Something you feel the first time you step on and every time after.
- People
- Without the people who trust us, there is no Moov. That's why you always come first. Whether you have a question, a concern, or just want to talk things through, we're here. Call or email, and we'll get back to you the same day. Because being there for you isn't a policy. It's how we move.
Service guarantees
30 days to try. 2 years guaranteed.
Thirty days to give Moov a place in your day. Walk between calls. Try a few minutes before work. Step on after dinner. See how it fits into your routine no pressure, no commitment.
Doesn't feel right? We'll collect the treadmill at no cost and refund you in full. No hassle, no questions.
And every Moov treadmill comes with two years of warranty as standard. Built to stay. Covered for the long run.
Contact info
Discover the Moov treadmills
3.8
Great
3K reviews
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late delivery
Late delivery. I pre-ordered for end of September. No response where my order is. Very bad customer service. Ordered two months ago.
September 30, 2026
Unprompted review
Reply from Moov
Hi Joan,
Thank you for your honest review. We understand how frustrating it is to wait this long without hearing back about where your order stands, and that is not the experience we want you to have.
Could you share your order number and e-mailadres with us? We'd love to follow up with you personally.
Team Moov 🧡
Ordered months ago
Ordered months ago, little by little pieces are being delivered, endless excuses, disappointing communication full with excuses. Delivery is not complete yet! No compensation offered. I don’t understand others say fast and quick delivery…… mine is still incomplete… maybe one day…. I would not order unless you are sure of delivery.
September 27, 2026
Unprompted review
Reply from Moov
Hi Margot,
Thank you for your honest review. We understand how frustrating it is to receive your order piece by piece with repeated delays, and that this hasn't lived up to your expectations.
Could you share your order number with us? We'd love to follow up with you personally.
Team Moov 🧡
Moovv has an excellent drive and does…
Moovv has an excellent drive and does its utmost to solve problems. They react fast and constructive. I really felt appreciated as customer. Well done!
September 25, 2026
Unprompted review
Reply from Moov
Hi Pieter,
Thank you for your kind review, it is wonderful to read that you felt appreciated as a customer and that you experienced our support as fast and constructive. We always do our best to help as well as we can, so hearing this means a lot to us.
If you ever have any questions or need anything in the future, we are always here for you.
Team Moov 🧡
Good quality
September 1, 2026
Unprompted review
Reply from Moov
Hi Soufian,
Thank you for your review. It is wonderful to hear that you are happy with the quality of our products and our support.
We hope you enjoy using your gear.
Return Logistics Nightmare
I've ordered a treadmill in May and after many very nicely worded mails describing the delivery problems I received the order in July. It's a lovely product, but too loud for my flat. So far so good, did not work out, ok. I'll send it back. And now the farce begins anew. It's September now, there was so much back and forth of nice costumer service massages asking for patience and what not. For nearly two months now I am trying to get this product returned and the company just does not manage to organize a delivery date that FedEx will actually show up for. What is going on here?? And no word on the return of the money already paid.
It is absolutely frustrating and I can not recommend buying anything from Moov. They do not have their logistics together and I am soon half a year in trying to work this one order out.
September 4, 2026
Unprompted review
Reply from Moov
Hi Tina,
I'm so sorry to read this, and I fully understand your frustration. Waiting nearly two months for a return to be picked up isn't the experience we want to give you at all.
I can see your latest message came in on Friday and I'll pick this up personally straight away. We're aware of the issue with FedEx pickups not going through as planned for treadmill returns, and I'll make sure we sort out a working solution and the refund from our side, so you don't have to keep chasing this.
Team Moov 🧡
A great treadmill
A great treadmill, it's sturdy and as silent as a treadmill can be. It's great for the times I'm too lazy to go outside... I just hop on and walk a few thousand steps at a time. Perfect to achieve my step goals of the day :)
August 4, 2026
Unprompted review
Reply from Moov
Hi Itzel,
Thank you for your kind review. It's great to read that the treadmill is sturdy, quiet, and helping you hit your daily step goals.
Walking a few thousand steps from home, whenever you feel like it. That's exactly what it's there for.
If you ever have any questions, we're here for you.
Team Moov 🧡
Delayed by 3-4 weeks, no responses from company
6 updates on unclear delivery dates plus one clearly stating shipment on specific dates - but this didn’t happen either. No response after 3 emails asking for new shipment dates as it’s the holiday season and it’s been delayed for 3 weeks now. Not very trustworthy. Will give them another 4 weeks to deliver, else will need to find ways to get a refund which probably is going to be another painful experience.
July 14, 2026
Unprompted review
Reply from Moov
Hi Angela,
We're truly sorry to read this and completely understand your frustration. Repeatedly shifting delivery dates, unanswered emails, and now during the holiday season on top of that, that's not the experience we want to give you.
I'll personally reach out to you by email today with a concrete update on your order and to see how we can accommodate your delivery preferences.
Team Moov 🧡
Nice equipment
While communication around the delay of the running pad and its delivery were far from apologetic, I must admit that after the mistake on moov’s side, the communication has become clear and personal.
I have had the luck of receiving my running pad just a couple of days past due date due to another batch found in stock. I can imagine though that others are still annoyed by the delay and late communication thereby.
Yet, after a difficult start with delivery struggles, I have been able to try out my Moov running pad and I must say it has been great so far.
The installation is very easy, the display is very intuitive, walking and running feels very sturdy and the noise isn’t too bad in my opinion. The pad is quite heavy and larger than I expected, but the wheels definitely make it easier to put away. I’m excited to add some steps to my day!
July 7, 2026
Unprompted review
Reply from Moov
Hi Lichelle,
Thank you for your honest and thoughtful review. We hear you on the delivery delay and the communication that didn't quite land the way it should have. That's not the experience we want for anyone.
It's good to read that things turned around, and that your running pad arrived so quickly after all. Knowing that the installation felt easy, the display intuitive, and that running on it feels sturdy is really nice to hear. The wheels are a small detail that makes a real difference.
We hope you enjoy it.
Team Moov 🧡
Grounded socket needed - no information mentioned on the website
They don't communicate on the website that you need a grounded socket to use the product. You learn about this when you read the instruction.
It's misleading and no action is taken when you address this and want to return your order for this reason.
April 30, 2026
Unprompted review
Reply from Moov
Hi Darren,
Thank you for sharing this, and our sincere apologies for the frustration. You're right that the requirement for a grounded socket isn't clearly stated on our website, that's something we'll update so future customers know upfront.
That said, this shouldn't stand in the way of you returning your order. We'd like to look into your situation personally and find a solution that works for you. Could you share your order details with us? Then I'll pick this up right away.
Team Moov 🧡
I’m in love with it
I’m in love with it! It‘s so convenient!! The delivery was fast and everything went well. I‘m highley satisfied with your service!
May 4, 2026
Reply from Moov
Hi Laura,
In love with it, that's exactly what we love to hear. Glad everything went smoothly from delivery to use, and that the treadmill is fitting so well into your routine. Thank you for sharing, and keep moving.
Team Moov 🧡
My order came later than expected and…
My order came later than expected and the communication was difficult but overall I‘m pleased with the product
January 20, 2026
Reply from Moov
Hi Amy,
Thank you for your honesty. We're sorry to hear that delivery took longer than expected and it was difficult to contact us. There is no good excuse for this and we take your feedback very seriously. We hope that despite this experience you will still enjoy using our treadmill.
We wish you many pleasant kilometers.
Team Moovv 🧡
Delivered on time
February 16, 2026
Reply from Moov
Hi Abby,
Thanks for your review! Glad it arrived on time. Enjoy your treadmill!
Team Moovv 🧡
After they asked vi Trustpilot to share…
After they asked via Trustpilot to share my order number and they will sort it out, again nothing. I am leaving to Italy Tuesday and I guess I can say kiss goodbye to the order. Dont fall for the comments they want to help, this is just marketing. Let’s see if I can get my money back…stay tuned
March 6, 2026
Unprompted review
Reply from Moov
Hi,
Thank you for your message and our apologies for the delayed response. We understand your frustration, especially with your upcoming move to Italy.
Your information came in yesterday evening and we are reaching out to you by email today with a full update on your shipment and the available options.
Team Moovv 🧡
Reply from Moov
Hi Frederic,
Thanks for your review! Great to hear you’re enjoying the equipment — fun and movement are the perfect combo 🙌
Keep moovving🚶♀️🧡
Order never arrived
Order never arrived. No communication from the seller and no response to emails. Very disappointing.
January 19, 2026
Unprompted review
Reply from Moov
Dear DS,
Thank you for your review and for sharing your experience. We understand that it is very disappointing that the delivery of your treadmill has been delayed.
In this case, there has unfortunately been an unfortunate combination of circumstances that caused delays in the shipping process. For this, we would like to offer our sincere apologies.
We are currently working hard to resolve this together with our logistics partners and carriers. We are already seeing movement in the shipments delivered by DHL, and we expect DPD to follow shortly.
Our apologies that we are currently more difficult to reach. Due to the delays, we are dealing with a very high volume of customer inquiries at the moment. We are doing our utmost to help everyone as quickly and carefully as possible.
We would like to reassure you: we will make sure that you receive your treadmill, no matter what.
Could you please share your order number with us? That way, we can personally check the status of your shipment for you.
Thank you very much for your patience!🙏🧡
Horrible customer service with no…
Horrible customer service with no response or clear communication on delivery.
January 8, 2026
Reply from Moov
Dear Deone,
Sorry to hear about your experience, and thank you for sharing this.
We’ve checked your order and can see that it was delivered last Friday. Could you please let us know if everything arrived correctly, or if something may have gone wrong with the delivery?
We will personally reach out to you to clarify the situation and make sure this is resolved properly. 🧡
Reply from Moov
Hi Mieke,
Dank je wel voor je review! Super om te horen dat je zowel het product als de customer service als top ervaart.
Veel loop plezier 🚶♀️🧡
Im so far happy with it despite that i…
Im so far happy with it despite that i havent tried it yet , will do str8 after new-Year to get back my shape ...👌🏾🙌🏾
December 29, 2025
Unprompted review
Reply from Moov
Hi Sermon,
Great to hear that you’re happy with your loopband so far! Perfect timing to start using it right after the New Year and get back in shape. 👌🏾🙌🏾
Keep moovving 🚶♂️🧡
Absolutely incredible service and product.
I couldn’t be more impressed with this company. The communication was excellent - I was updated about my order and delivery process every step of the way, shipping was incredibly fast (even during this busy Black Friday period) and the treadmill is better than I could have imagined - the quality is amazing, it’s easy to assemble and I’ve used it every single day since purchasing and it’s made it so easy for me to stay active. Honestly couldn’t be happier, 10/10 experience and will recommend Moovv to anyone that will listen!
November 29, 2025
Unprompted review
Reply from Moov
Hi Shannon,
Wow, what an amazing review — thank you so much! We’re thrilled to hear that the treadmill exceeded your expectations and that the assembly was easy. It’s fantastic that you’ve been able to stay active every day and that our service and communication made the experience smooth for you. Your recommendation means a lot to us!
Veel loop plezier 🚶♀️🧡
A very well designed product that is…
A very well designed product that is ideal for routine walking when outdoor conditions are less suitable. The fact that it folds up is a great space-saver!
As the motor is extremely quiet in operation, it is ideal for apartment usage. I was also impressed with the way the product had been packaged for delivery. Installation instructions are clear and concise. The follow-up by Moovv was also much appreciated.
Highly recommended product!
October 18, 2025
Unprompted review
Reply from Moov
Hi Herman,
Thank you so much for your detailed and thoughtful review! 🌟
We’re thrilled to hear that the foldable design, quiet motor, and clear instructions have made your experience so positive. It’s great to know the treadmill fits perfectly into your routine, especially for those indoor walking days!
We really appreciate your kind words and recommendation. Enjoy every step on your Moovv! 🚶♂️💪
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