Montway Auto Transport Reviews 

This company was not honest and did not keep its word when I tried to use them to transport a vehicle purchased (from CA to MI). I should have paid attention to the negative reviews though there were also positive ones. After giving me a contracted price (that includes a statement in the contract policy that this was a guaranteed quote, along with stated in several emails the price was confirmed and would be all I would have to pay (as I questioned them on this up front) they changed both the deposit amount and the total price when it came to getting vehicle picked up and delivered. They stated they had drivers ready to go at the original price, then asked for $100 more on the deposit of $400 I had already paid. Then they responded and said they could not do it for the original price, and that they could only get someone for $1,745 dollars more than quoted (total would now be $3,000) instead of $1,275 which I had a signed contract for. Classic "bait & switch. I requested my deposit be refunded (since vehicle had not yet been picked up) and they asked me to pay another $200 cancellation fee. When I told them the contract policy stated that fee would be deducted from the amount and I just wanted the $300 owed refunded, the refused and said they can't do it that way. Just on principle I was going to find another company to do business with as they were not up front nor honest. Finally, since my vehicle had already been purchased in California and I needed to get it to Michigan, they responded they had someone immediately who would do it for total of $2,400 (including deposit already made). Feeling stuck, I agreed. Then, though I knew I was to pay the carrier/driver COD upon delivery, Montway tried to get me to sign a new contract with the new fee and tried to add my credit card info on it which said I was agreeing to let them charge it (which was not true nor accurate). I made them send a contract without that information since it was to be COD. The carrier/driver that was secured the actual carrier was excellent to work with the but Montway as a broker was terrible. And, could not believe it when after the delivery I received an email (3 times actually) from the broker requested a "tip". Beware!

Terrible and likely fraudulent business. Set up a simple in state vehicle move for a truck I bought out of my area. Spoke personally to an agent to book. Stressed how urgently I needed it by the next week. Gave all requested info. Delivery was booked for 3 days later. Day of pickup I get an EMAIL, not a call saying a new transport was being dispatched. Found out from the car dealer the driver couldn't drive stick shift and canceled when he showed up. At no point was I asked about the transmission. They refuse to do anything to help me, and here I sit with no truck. They claim they are doing their best....I'd hate to see their worst. Asked for discount for inconvenience caused solely ny them, No. Asked for free guaranteed delivery. No. Tried to pay for guarantee out of desperation, suddenly its not available to me. Asked for full refund of deposit so I can go to a real company. No. I can cancel and the cancellation dept will tell me of I have to pay. This is misrepresentation and fraud. Intolerable. They derseve a negative 5 star rating.

I booked an order for my vehicle to be transported from PA to ND for $2229. They said they would charge me $229 and ended up charging me $579. I paid for the enhanced insurance as well which was $70. The first truck driver had mechanical issues the day before pick up and the company booked a new driver to pick my car several days later which was outside the initial pickup window. Again, two days before pick up the driver had mechanical issues and the new pickup was not scheduled for several more days. It was at this point we decided to cancel our car being picked up we went with another company. They said they would provide a full refund including the insurance and have only refunded the deposit. They did not give back the $70 insurance money yet. This is disappointing for what is supposed to be one of the higher rated car moving companies.

Extremely Disappointing and Unprofessional Experience

My experience with Montway Auto Transport and the carrier, Express Caravan LLC, has been extremely frustrating and unacceptable. My vehicle is being transported to my mother, yet no one seems able to provide a clear answer about where the driver or the vehicle currently is.

Communication has been terrible, and I have received little to no useful information regarding the delivery status. It is very concerning to trust a company with your vehicle and then be unable to get accurate tracking information or a dependable update. Both Montway Auto Transport and Express Caravan LLC have handled this situation very unprofessionally.

Customers should not have to repeatedly call and search for answers about the location of their own vehicle. Based on my experience, I would not recommend either company. I expected reliable communication, accountability, and professional service, but instead I have been left worried and completely in the dark.

Terrible communication. Does not respect scheduled days. Could not answer any question about pick up because theyre not the carrier. This is a middle man service. Wish I could give 0 stars. I needed to verify if the driver was able to drive down my street for pick up, if not, I needed more notice to schedule someone to assist for drop off. They could ot answer until the carrier was assigned and once the carrier is asigned there is no way to cancel cleanly without owing these scammers money. I got a simple text with the drivers number. No additional information, no times, no dates, no emails. I had to reach out to the driver to get all of this information. I requested at least 48 hours notice. I have the support chat transcript confirming it. Found out through the driver after I called them myself that the car will be picked up the next day. This company does not care about the customer at all. They are a middle man only.

Do not use this company. They were uncommunicative, rude, and dismissive of my concerns and questions about the delivery of the vehicle. The transport truck broke down several times along the delivery route and the staff at Montway did not offer information about this, and were dismissive about questions I had about this. The supervisor Nicky was supposed to return multiple calls to me and she did not. Montway is just bad at customer service; I do not recommend.

My experience with Montway was extremely disappointing from start to finish.

The sales team was very responsive before I placed my order, but once my payment was processed, the communication changed completely. I even continued receiving calls and emails encouraging me to complete my order after I had already booked and paid.

When I initially spoke with the sales representative, he was reassuring and emphasized that I could reach out with any questions. I explained that my shipment was extremely time-sensitive because I was moving out of state. I needed my vehicle picked up within a two-day window, and I paid an additional fee for **guaranteed pickup**. I was assured, "Don't worry, we'll handle it." Unfortunately, after that conversation, I never heard from him again.

As my pickup window approached, I repeatedly checked my email, waiting for information about my assigned driver. I eventually received the driver's contact information but never received a call from him. On the final day of my guaranteed pickup window, I had to call him myself. He initially told me he would arrive around 8:00 p.m., but after I waited all evening, he texted me saying he could not make it. He was fully aware that I was moving the following day and that this shipment was time-sensitive. During our conversation, he was dismissive and rude while eating on the phone.

The next day, I contacted Montway for help. Instead of honoring the guaranteed pickup I had paid extra for, I was told I would need to drive my vehicle to Irvine—more than an hour from where I was located. The customer service representative was also rude and told me I should be "grateful" they were able to offer that option, despite the fact that I had paid an additional fee specifically to avoid this situation.

To make matters worse, Montway provided me with the wrong drop-off address. Thankfully, the staff at that location kindly directed me to the correct address. Had they not done so, I would have wasted even more time during an already stressful move.

Overall, Montway failed to deliver the guaranteed pickup service that I paid extra for, provided inaccurate information, and offered poor customer service throughout the process. They also made no effort to compensate me for the additional inconvenience, including having to arrange my own transportation home after dropping off my vehicle over an hour away.

I will not use Montway again, nor will I recommend them to friends or family. Based on my experience, I cannot recommend trusting this company with a time-sensitive vehicle shipment.

Not a trustworthy and unprofessional company. Would not use them to transport.

Stay away from theme, they are brokers that simply contract the cheapest and unreliable carrier to deliver your vehicle. In my unfortunate case I'm dealing with NABLE LLC.

Inaccurate ETAs, missed pickups, lies, and they have you wait a full day telling you the driver will be there at X time, but it is a lie.

Nightmare to deal with, total liars, do not trust them.

Still waiting for my car after I was told the driver would be on site at 7AM. Called them multiple times throughout the day and they kept providing updated ETAs, it is now 8PM (CT), the driver is nowhere to be found after I was promised the driver was close and it would deliver at 7PM, they promised.

Same ordeal during pickup, where they also lied on the BOL regarding scratches and condition of the vehicle, completely wrong, despite having pictures that show absolutely nothing wrong.

STAY AWAY!

Only giving 1 star because it wouldn’t let me give zero! Communication has been terrible… the delivery is a week late… excuse after excuse and no one knows where my car is…. Truck broke down… Will be in the shop for days… when I asked where it was nobody knew! Do not use this company!

never shipped a car like this before and had little help looking at the reviews. I had a buddy tell me he had good luck with Montway and at the last minute I went with them. Texas to New York. Locked in a price, they gave me a pick up window, showed up the first day of the window, driver super courteous, loaded, shipped, delivered as estimated, no money due on arrival, all paid as agreed. Happy with this service.

This is by far one of the worst customer service experiences I’ve had. You put an AI system in place that does nothing but waste people’s time and make them angry. Every single time I have to deal with this company, I lose at least 10 minutes going back and forth with a useless bot instead of being connected to a real human who can actually help. It’s frustrating, disrespectful to customers, and shows a complete lack of care for people’s time. If you can’t provide proper support, then get rid of the AI instead of making the experience even worse.

Montway Auto Transport was meant to transport my vehicle from California to Georgia. After the transport company’s agent took my car, I requested to cancel the order. They informed me that they would cancel it, but I needed to retrieve the car from their agent in California. I collected my vehicle and paid $100 in cash. When I asked them to refund me the $1500 transportation fee, they gave me back $1250 and withheld $250 as a cancellation fee. I requested either the return of the $100 or the $250 cancellation fee, but they have stopped responding to my emails.

The drivers are rude and don't speak English. The driver wanted to meet him 20 minutes away from our address at a Walmart parking lot instead of coming to our address. The dispatchers are rude and don't give a crap.

Find another transport company.

I wish I could give zero stars. Absolutely terrible! I wouldn't even recommend your company to my worst enemy. Communication is atrocious, reliability clearly doesn't mean anything to this company, and when I was clearly in a bind needing my vehicle to be picked up (it was already a week past the pick up date) I was told it would be additional money. I paid it and my vehicle still wasnt picked up until 5 days later. Every single one of your poor ratings on yelp is valid. Montway is a terrible scam of a unreliable company.

I got a decent experience. The quoted price got changed a bit by the time the driver was assigned. This is the only issue besides some minor inconsistent updates from the carrier side. Overall the shipment itself was good.

I paid Montway $2,029 in full, in advance, to transport a vehicle from Austin to Aspen with a delivery window of July 3–4 (their own dispatch email). On July 3, their tracking marked the car "Load delivered at ASPEN, CO." It was not delivered — GPS showed it sitting in a Denver parking lot, where it has sat for days.
I notified Montway four separate times. By phone July 4: their rep insisted it had been delivered, citing their own false record. By chat July 5: one agent told me in writing the record was "updated" — it wasn't; another admitted the driver "marked the wrong order as delivered" and promised a fix "shortly" — the false status was still live 60+ hours after first notice. By formal email July 5 with screenshots and a 24-hour demand to correct it: no substantive response. On July 6, their rep confirmed delivery by noon that day after checking with the carrier; hours later a different trucking company — not the carrier named on Montway's own tracking page — called to push it to July 7. Nobody ever disclosed a carrier change.
Montway never once contacted me proactively. I located my own car via GPS and called the lot myself. The delay has added over $500 in rental costs I would not otherwise have incurred.
When I asked a senior manager for a partial refund, the answer was that dates are "estimates" and everything was "human error." Delays are estimates; a false delivery record maintained for days over written notice, false written assurances it was fixed, broken commitments, and an undisclosed carrier swap are not. FMCSA Case #00287506 filed. I had a return shipment planned with Montway — cancelled.

All Future Customers Please Beware!

Montway Auto Transport has the "Worst" customer service I have ever experience from an auto transportation company.

They picked up my car from my resident on July 1, 2026, via a third-party wrecker service, which delivered my car to their wrecker yard, where it has just been sitting there to this day (July 6, 2026).

They promise me that my car was going to be delivered from Texas to Atlanta either on Friday, July 3rd or Sunday July 5th. Each time when I called to inquire, I only received excuses after excuses.

I strongly recommend that everyone stay away from this company. In closing, I will post an update when or if my car is delivered.

Joel B.

They should get a zero rating, don't give a damn about customers as long as they get their broker fee. If you want to get screwed go ahead and hire these gangsters!

No communication at all i have to constantly reach out pickup time frame has passed oickup time frame was 1-5 business days they cannot honnor this because they are just a broker i wouldve been better off paying my boss 1400 to drive out with his eclosed trailer and had it here in 3 days