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Money.com.au Reviews 

336
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable throughout the entire process. Consumers note that service providers communicate clearly and respond rapidly, making complex financial tasks feel entirely smooth and stress-free. People appreciate receiving prompt guidance and tailored options when securing loans, mortgages, or health insurance policies. Some reviewers were not happy with communication, noting instances where calls were never returned or assistance was severely delayed. A few individuals felt that service standards fell short of expectations when trying to resolve specific requests.

What people talk about most

Staff

People report positive experiences with staff, highlighting exceptional customer service and support from... See more

Service

Consumers find service to be a very positive and efficient experience, characterized by fast and stress-free... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional support and clear communication... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is consistently fast and... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth, seamless, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nick from Money was absolutely amazing! He answered all of our questions, and worked through different lending scenarios with us. He was honest, down to earth,and especially great at communicating. Ni... See more

Company replied

Rated 5 out of 5 stars

Thank you so very much. Katey, Merlan and the team at money.com were extremely efficient, friendly and made our refinance smooth and hassle free. They made sure we get the best deal possible. Ev... See more

Company replied

Rated 5 out of 5 stars

Katey & Merlan were extremely knowledgeable and helpful in sourcing us a home loan. Made the entire process extremely easy. Katey often worked after hours to push things through which was greatly appr... See more

Company replied

Rated 5 out of 5 stars

The health fund advisor's recommendation suited our needs and found a Health Fund which gave us better benefits than the major funds eg. HCF etc. The RT Health Fund is owned by HCF but has better fea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Health Insurance Agency
  5. Mortgage Broker
  6. Price Comparison Site

Written by the company

Money.com.au is a proudly consumer-first financial comparison platform, matching engine and expert guidance resource for Australians. We give consumers and businesses a better, simpler, fairer way to compare loans, bank accounts, insurance and more. We do this through our team of industry-leading experts, and our free and easy-to-use comparison tables, calculators and tools. And because WE GIVE A BUCK®, we do it the right way. We give Aussies easy access to each and every one of the thousands of products and offers in our database – not just the ones that pay us. It means you’ll often see far more options when you arrive on Money.com.au versus comparing elsewhere. We won’t leave you to go it alone either. Our customers are free to DIY to compare thousands of products, and our team of experts is on hand if you need support, from understanding your options through to application and settlement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

336 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(336)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Booked appt a no show...

I booked an appointment because I don't like getting constant calls on my phone. I got reminders for the appointment, including confirmation of the correct mobile contact number, and sent all the details for what I wanted to discuss. Unfortunately nobody called... Trust in service = 0%, so cannot recommend.

August 28, 2026
Unprompted review
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Reply from Money.com.au

Hi Hilary, we're sorry to hear you had a disappointing experience. Unfortunately this was down to a human error as the consultant who attempted to contact you at the appointed time went by the initial contact number you provided which was only one digit different to the correct number you subsequently provided. Nonetheless, we apologise for the error.
Best wishes
The Money Team

Rated 5 out of 5 stars

Michael Burgess and Merlan Bayani were excellent

Michael Burgess and Merlan Bayani were wonderful in helping us with the entire refinance process. Not only they secured a great home loan rate, they also worked extreme fast, thorough and kept on top of their communication throughout the process. Thank you both for your amazing work!

August 18, 2026
Unprompted review
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Reply from Money.com.au

Hi Anna, thanks so much for the review. Fabulous to hear such positive feedback and that you got a great home loan rate through Money.com.au. That's exactly what we're here for! If we can help with anything else, please reach back out and we'll be more than happy to help.
All the best
The Money Team

Rated 5 out of 5 stars

Applied for a Business line of credit

Applied for a Business line of credit, the process was simple and the line of credit was approved in a couple of days.
Thankyou to Jane and the team at Money.com.au

August 21, 2026
Unprompted review
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Reply from Money.com.au

Hi Brayden,
Thanks a mill for the review. Delighted to hear you had such a great experience with Jane and Money.com.au to get your business line of credit. If we can help with anything else, please reach out.
Best wishes
The Money Team

Rated 5 out of 5 stars

Nick from Money 10/10

Nick from Money was absolutely amazing! He answered all of our questions, and worked through different lending scenarios with us. He was honest, down to earth,and especially great at communicating. Nick always responded quickly but thoroughly and it was obvious he has a great deal of knowledge in his field. Couldn’t have asked for better, and have already used his services a second time.

July 13, 2026
Unprompted review
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Reply from Money.com.au

Hi Stuart,
Thanks a million for your review. It’s great to hear that Nick was comprehensive and friendly in his assistance. We’re very happy that he was able to provide a good home lending solution for you twice. If there’s anything else we can help out with, please reach out again.
All the best,
The Money Team

Rated 5 out of 5 stars

Phil was very helpful

Phil was very helpful, explained all the terms to me clearly and simply. It was an easy process to work with Phil and get my loan approved.

August 11, 2026
Unprompted review
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Reply from Money.com.au

Hi Martin,
Thanks so much for your review and sharing your great feedback on Phil. We’re glad that Phil made the process of obtaining a loan easy and clearly explained the terms. Please reach out again if you need anything else in the future.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Phil Collard is amazing

"Phil Collard made financing my chattel mortgage effortless — knowledgeable, responsive, and genuinely helpful throughout. Highly recommend his expertise for anyone needing finance guidance!"

August 6, 2026
Unprompted review
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Reply from Money.com.au

Hi Saket,
Thanks so much for your review. We’re happy to hear that Phil made obtaining your chattel mortgage easy and that his extensive finance knowledge was helpful. If there’s anything else we can help out with, please reach out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Highly recommend, great service!

Michael and Merlan were very attentive and responsive throughout our home purchase process. They helped us secure a great mortgage rate and even offered a rebate for using their services. Highly recommend!

June 1, 2026
Unprompted review
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Reply from Money.com.au

Hi Ana,
Thanks heaps for your review and sharing your excellent feedback on Michael and Merlan. It’s great to hear that they were attentive and went beyond expectations to secure you a great mortgage rate. Please reach out again if you need anything else in the future.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Business loan refinance secured by Jane in 7 days.

Jane Lim was absolutely amazing to work with. I reached out to her last week, told her what we were looking for, she found us a great deal, and settlement happened within 7 days of first dealing with her. Super smooth process throughout, and faster than other brokers. Jane is the best business broker I've worked with. Thanks Jane & money.com.au. Highly recommend.

July 31, 2026
Unprompted review
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Reply from Money.com.au

Hi Vinny,
Thanks so much for your review. We’re glad that Jane was able to find you a great business loan deal and that the process was smooth and quick. Please reach out again if you need anything else in the future.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Thank you

Thank you, Merlan and Katey, for your incredible support and guidance throughout my home-buying journey. You made the process simple, stress-free, and were always there to help whenever I needed it. I truly appreciate all your hard work and would highly recommend your services!

July 29, 2026
Unprompted review
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Reply from Money.com.au

Hi Praveen,
Thanks so much for your review and great feedback. We’re happy to hear that Merlan and Katey were supportive throughout the whole home-buying process and made navigating loan options stress-free. Please reach out again if you need anything else in the future.
All the best,
The Money Team

Rated 5 out of 5 stars

Katey & Merlan were Exceptional

Katey & Merlan were extremely knowledgeable and helpful in sourcing us a home loan. Made the entire process extremely easy. Katey often worked after hours to push things through which was greatly appreciated. Would trust Money.com with any loan applications as we certainly will use them again.

June 15, 2026
Unprompted review
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Reply from Money.com.au

Hi Jake,
Thanks heaps for your review. It’s great to hear that Katey and Merlan exceeded expectations to secure your home loan and made the process easier. If there’s anything else we can help out with, please reach out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Phil from money is experienced and…

Phil from money is experienced and helpful. He assisted me navigate making application for unsecured business loan promptly and without fuss. So 5 stars from me.

July 24, 2026
Unprompted review
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Reply from Money.com.au

Hi Anna,
Thanks a million for your review. We’re glad that Phil made finding an unsecured business loan simple and helped with the application. Please reach out again if you need anything else in the future.
Best wishes,
The Money Team

Rated 5 out of 5 stars

I was looking for a refinance

I was looking for a refinance
It was tricky to get a best rate with offset account.
Yang Qiu helped us for getting the perfect rate with the best options we could get.

July 23, 2026
Unprompted review
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Reply from Money.com.au

Hi Ajit,
Thanks for leaving us a review and sharing your great feedback on Yang. We’re happy that he was able to find a refinance home loan that was a great match for your needs. Please reach out again if you need anything else in the future.
Best wishes,
The Money Team

Rated 4 out of 5 stars

I got private health insurance with ahm…

Got private health insurance with ahm through money.com.
They were helpful.

July 22, 2026
Unprompted review
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Reply from Money.com.au

Hi Rainer,
Thanks so much for your review. We’re glad that the Money.com.au health insurance team was able to help find a good deal on your premiums. If there’s anything else we can help out with, please reach out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

I honestly can’t recommend Nick enough

I honestly can’t recommend Nick enough. He made what could have been a really stressful process feel so easy. He was always quick to answer my questions, explained everything in a way that actually made sense, and kept me updated every step of the way. Nothing was ever too much trouble, and I always felt like he genuinely had our best interests at heart. Thanks so much, Nick. We really appreciate everything you did for us!

March 15, 2026
Unprompted review
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Reply from Money.com.au

Hi Sian,
Thanks so much for your review. We’re so happy that Nick made the process easy and helped to minimise any stress. Please reach out again if you need anything else in the future.
Best wishes,
The Money Team

Rated 1 out of 5 stars

Said apparently my situation was too…

Said apparently my situation was too complex to give me a quote and I had to receive a call from a salesman. Said my email and phone number was for security but surprise surprise the salesman has to use it to ring me.

July 17, 2026
Unprompted review
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Reply from Money.com.au

Hi Hope,
We’re sorry to hear that you were disappointed with the experience. To provide accurate finance quotes for products that are a suitable match, it’s often necessary for a finance expert to follow up to confirm customer information and gather additional details. To do this, we need to verify that the phone number provided is legitimate and belongs to the person who made the enquiry, as this helps us minimise the risk of someone submitting an enquiry using another person’s details.
The call from a broker is no-obligation and customers can opt out at any time.
Thanks
The Money Team

Rated 5 out of 5 stars

Jane is a very professional broker I…

Jane is a very professional broker I have ever known. She did an excellent job and helped me a lot. Compare many jobs by other brokers done, I highly recommend Jane!

July 14, 2026
Unprompted review
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Reply from Money.com.au

Hi Teapot Lover,
Thanks for leaving us a review and sharing your great feedback on Jane. We’re very happy that she provided an excellent and professional service when comparing business finance options. If there’s anything else we can help out with, please reach out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Exceptional customer service from a…

Exceptional customer service from a fantastic team. Katey and Merlan made the entire process very simple and stress free.
They both went above and beyond to help me out, and their efficiency and support were way above expectations.
Definitely a great option for broker services, I highly recommend Money.com.au!! Thank you :)

July 13, 2026
Unprompted review
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Reply from Money.com.au

Hi Jo,
Thanks so much for your review. We’re very happy to hear that Katey and Merlan simplified the process of comparing home loans and lessened the stress. If there’s anything else we can help out with, please reach out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Phenomenal broker, phenomenal company, funded in 48 hours

Fi Ahlstrom did in 48 hours what most brokers take weeks to do...

I recently arranged business funding through Money.com.au and worked with Fi Ahlstrom, and I could not recommend her more highly.

Fi knew her products inside out across multiple lenders and quickly picked the right one for my situation rather than pushing a one size fits all option.

She was incredibly efficient, and I had funds drawn down within 48 hours of my initial enquiry, which is remarkable. She explained everything clearly, answered every question without any jargon and made what could have been a stressful process feel completely straightforward.

Her communication was excellent throughout and I always knew exactly where things stood. If you need business finance, ask for Fi.

Genuinely first class service and I will absolutely be back for any future funding needs.

July 13, 2026
Unprompted review
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Reply from Money.com.au

Hi Natalie,
Thanks so much for your excellent feedback on Fi and for taking the time to leave us such a detailed review. We’re glad that Fi’s extensive broker experience made the process of attaining business finance quick and easy. Please reach out again if you need anything else in the future.
All the best,
The Money Team

Rated 5 out of 5 stars

Excellent service

Thank you so very much. Katey, Merlan and the team at money.com were extremely efficient, friendly and made our refinance smooth and hassle free.
They made sure we get the best deal possible.
Every communication was transparent with no hidden information.
Highly recommend them if anyone looking to refinance.
God bless you all richly!!
Melieta and Jaison

July 8, 2026
Unprompted review
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Reply from Money.com.au

Hi Melieta and Jaison,
Thanks a million for your review and taking the time to share your great experience with Katey and Merlan. We’re very happy to hear that they made the process of refinancing smooth and hassle free, while finding the best deal for your needs. Please reach out again if you need anything else in the future.
All the best,
The Money Team

Rated 5 out of 5 stars

Very helpful, friendly and professional

Katey and Desiree have been very helpful and very responsive to all my questions and emails, even late in the evening.

June 30, 2026
Unprompted review
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Reply from Money.com.au

Hi Abdu,
Thanks so much for your review. We’re happy to know that Katey and Desiree provided a great customer experience that made comparing home loan options easier. If there’s anything else we can help out with, please reach out again.
Best wishes,
The Money Team

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