mobiledevice.ch  Reviews 

1,030
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

The productwas in stock and ordered with Priority. After 10 days waiting and the shipment technically market as in transit, I call the shop and the owner forgot to send it. After that, the paccake was... See more

Company replied

Rated 5 out of 5 stars

The price of the Samsung Watch 5 40mm LTE was 25% lower than the second best price on toppreise. The item arrived in three days. The external package was recycled from another item, a pillow, which wa... See more

Rated 3 out of 5 stars

If we look at price and goods alone this would be a higher start review. However the support email bounces back all communications after the first one (to which they replied minimizing the issue), alm... See more

Rated 5 out of 5 stars

Is the first time i buy here and my experience with this site is totally positive, i only can recommend. The delivery took some days more, but was ok for me. They don`t accept you return the articles,... See more

Company replied

Company details

  1. Cell Phone Store

Written by the company

soo kauft man Smartphones heute


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically takes over 1 month to reply

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3.7

All reviews

(1,030)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

WOrst delivery service ever

The productwas in stock and ordered with Priority. After 10 days waiting and the shipment technically market as in transit, I call the shop and the owner forgot to send it. After that, the paccake was sent as economic so another 4 days delay... worst delivery service ever

August 27, 2026
Unprompted review
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Reply from mobiledevice.ch

Wir haben es am 9. Tag nach Ihrer Bestellung auf die Post gebracht. Für A-Post zum verschicken war es schon zu spät weil die Ettiketen längst gedruckt war, und das paket zusammen mit einigen Dutzend anderen 20min nach der Mail ich schon auf der Post gebracht habe. Wir sagen immer ca. 5 Werktage kann aber auch gem. AGB 10 Werktage dauern, brauchen wir längern können Sie jederzeit kostenlos stornieren.

Rated 5 out of 5 stars

Good experience with this site

Is the first time i buy here and my experience with this site is totally positive, i only can recommend. The delivery took some days more, but was ok for me. They don`t accept you return the articles, if you accept the rules and is not a problem for you then this is a good option.

April 10, 2026
mobiledevice.ch  logo

Reply from mobiledevice.ch

Thanks

Rated 4 out of 5 stars

Good reseller, delivery a bit long, good price, good service.

Good reseller, but only 4 stars instead of 5 stars because of the delivery time because, for me it took 14 working days to receive the device (16 total days from the order). But they always inform you and they reply to all email, so the communication (in english and german) is good, the package received is as expected and come with a warranty of CHF 1500.- by the post - very reassuring if you compare to other reseller that send you package without any warranty. No problem at all, just be aware if you wish to receive the item quickly, but the price is good, so if you can wait some days, there is no problem at all and I can recommand mobiledevice.ch and I think to buy more on this plateform.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great phone, great service

Great phone, fast delivery. However, not everyone in Switzerland speaks German so I would appreciate emails in French or English. Thanks

September 23, 2025
Rated 5 out of 5 stars

fully recommended

Definitely a trustworthy site! Seemed kinda sketchy because they are so much cheaper (got the s25 ultra for 90.- less than on galaxus) but had a great experience. Ordered on the 18th and received on the 21st! Although i did pay 7.- extra for express shipping

November 21, 2025
Unprompted review
Rated 3 out of 5 stars

If we look at price and goods alone…

If we look at price and goods alone this would be a higher start review. However the support email bounces back all communications after the first one (to which they replied minimizing the issue), almost as if they don't want to talk to clients so I can imagine that if something goes wrong there is no support

June 17, 2025
Rated 5 out of 5 stars

This company can be trusted

The website is cranky, communication is difficult, but do not let this worry you. It only feels like that because it's obviously a small operation.

The product, a Spark Neo, was delivered quickly and according to their word.

It was delivered brand new and in perfect working order.

It was actually the price that put me a little on edge. It was so low. It was a clear 30% cheaper than every other outlet... in the world.

I worried it was a scam. But it is not. I got 502 bad gateway messages when trying to track it. I wrote to them and they sent a link... no problems.

I would most certainly buy from mobiledevice.ch again.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Positive Experience

Slight delay in shipping due to a customs clearance delay. However, the company communicated accordingly. Would purchase again in the future given the value for money and items received in perfect condition.

March 26, 2025
Rated 5 out of 5 stars

The price of the Samsung Watch 5 40mm…

The price of the Samsung Watch 5 40mm LTE was 25% lower than the second best price on toppreise. The item arrived in three days. The external package was recycled from another item, a pillow, which was strange. The actual watch was in its sealed, original retail box.

October 21, 2024
Rated 5 out of 5 stars

Recommend

Good price, service and contact with client!

November 24, 2023
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Reply from mobiledevice.ch

Thank you.

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