Thank you lucky kong for being one of the few casinos that's actually cared about thier players. Since the new alberta regulations came into affect, customer support actually cared to find out, what i... See more
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I originally made this a 3 star review. I have opted to change it to a 5 star review solely based on good customer chats and account manager Caroline Brown. She always goes the extra mile whe... See more
Company replied
Actually pretty quick for withdrawals but just had a terrible experience. Was given a bonus and played through Managed to win some funds then it just disappeared from my account. They then s... See more
Company replied
Fast withdrawal n better rtp on the games i love. Love the design n quick customer service. Finance department only works Monday to Friday so make sure don’t blow ur account on the weekends. Great app... See more
Company replied
Company details
- #13 of 20 best companies in Online Casino or Bookmaker
Written by the company
A top notch online casino with good winnings, fast payouts and friendly support
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you lucky kong for being one of…
Thank you lucky kong for being one of the few casinos that's actually cared about thier players. Since the new alberta regulations came into affect, customer support actually cared to find out, what i needed to know about the new changes. Caroline ( my casino rep) always, always goes above and beyond to fix any issues i have or to find out information that isn't right at her finger tips. Lucky Kong Casino deserves an award.
Horrible casino
Horrible casino. Rigged games. Bad customer service agents. The manager is nice and courteous but I still don’t trust the casino.
Very friendly,,will try there hardest…
Very friendly,,will try there hardest to fix any problems with there service
This casino offers a great selection of…
This casino offers a great selection of games, and its fast withdrawals are a major advantage. The verification process was quick and straightforward as well. It’s definitely worth trying.
Won some but worst experience
Won some but worst experience. I'm trying to close my account down but they keep saying within 2hrs! That's been ove 4 hrs now. Don't trust this site.
Reply from LuckyKong
This site has grown on me and seems to deliver a good punch.
I originally made this a 3 star review.
I have opted to change it to a 5 star review solely based on good customer chats and account manager Caroline Brown. She always goes the extra mile when delivering warm messages and getting back with answers.
I still think that the website could use a bit of a facelift with finding games and having better sections. I also think there are key games that are missing from the library such as area link games.
But it’s truly appreciated that when you Que up a withdrawal that it’s approved within the hour and normally shorter. Even when it’s a larger cash out.
Reply from LuckyKong
Customer communications
Without a doubt the best casino…
Without a doubt the best casino experience around and I’ve played at many. Lucky Kong draws you in with their unique and dynamic UX and keeps you there with incredible customer service. They really take care of you, shout out to Lisa and Caroline, and honestly I feel this team knows how to give white glove treatment.
Easy deposits, fast and friction free withdrawals, excellent library (if you add Games Global I’ll be even happier 😜), and a team that dignity unlike so many of these slimy casino operations around.
I would recommend Lucky Kong to any and everyone.
Scam
Actually pretty quick for withdrawals but just had a terrible experience.
Was given a bonus and played through
Managed to win some funds then it just disappeared from my account.
They then started to make up lies about wagering requirements which never applied before.
Do not gamble with this casino they will take your money for o reason
Reply from LuckyKong
I have played all the big name sites
I have played all the big name sites. But this one is my favorite. Caroline the account manager that takes care of me is simply amazing. Usually I play multiple sites in a week. Now it's just luckykong. Take my advice and try them.
Great casino great layout easy to…
Great casino great layout easy to navigate fun bonuses weekly gifts would be great for anyone to play.
I did not get confused while navigating…
I did not get confused while navigating the website. The games were also very fun to play. I will definitely recommend this casino.
Awesome games and fast withdraw
Awesome games and fast withdraw! Really like playing on this app!!
Very well organised casino
Very well organised casino, loads of games to play and excellent customer service. Definitely recommend playing here.
Great fun and fair winnings
one of the best and trusted online…
one of the best and trusted online casino around. quick verification and withdrawal takes only an hour.
It’s been around 6 months or so of…
It’s been around 6 months or so of trying to contact support to have my account verified so that I can withdraw my money and nothing absolute silence CRICKETS!!! HORRIBLE!!!
The place to play is here 🙌
Absolutely the best experience playingat this casino the staff and management top tear in all services and helpful friendly if you love playing casino games this is the place to be thanks again to all the great people from lucky Kong
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