Arrived quickly, customer support was good. Quality of strap is fine but tool is required to remove links. Customer Services kindly sent me a video tutorial to do so without the special tool but I cou... See more
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Review summary
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The watch strap I bought clearly said it was compatible with the vivoactive 4s. It arrived and was clearly not compatible. Very disappointing and inconvenient. However I am very satisfied with the cus... See more
Only gripe was it wasn’t willing to recognise my eircode - had to use a neighbours one. Also, it insisted on a street number.
It is really great shop with many phone cases even for old phones which is amazing. Very good quality. Only thing that I was waiting for it little longer then expected and started to worry. Ive read i... See more
Company details
About Lux Case
Written by the company
Lux-Case - Accessories for smartphones, smartwatches, tablets and more
At Lux-Case we offer a wide range of accessories for most devices. This includes covers, cases and screen protectors for smartphones and tablets, straps for smartwatches, chargers and much, much more. Our range of high-quality and stylish products is designed to help our customers protect their devices from damage and wear and tear, as well as better customise them to their personal style.
In addition to a wide range of smartphone accessories, we offer all our customers:
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Fast delivery on all orders ⚡
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Low prices 💰
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30-day right of return 🗓️
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Attentive and reliable customer service 📞
Contact info
Sweden
- lux-case.ie
4.3
Excellent
658 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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Absolutely terrible checkout process.
Absolutely terrible checkout process.
This, along with many other sites, continue to use an address entry form that does not work.
For one thing, not every address has a street number, so absolutely requiring a street number means I have to use an invalid address.
On top of that, it seems to insist on matching the eircode to the address enters, and this never works.
I wasted half hour trying every combination of address parts in every field to try to figure out what it would expect.
PLEASE JUST LET THE USER ENTER THEIR OWN ADDRESS.
I never order from these types of sites unless I absolutely have to. It's no wonder Amazon gets so much business.
July 23, 2026
Expected the delivery at least next day…
Expected the delivery at least next day or two so this is the review I'll give now still no email about times or anything and nearly a full week to was expecting a pretty fast delivery so I'm pretty fed up now just for a phone protector and no email to feeling abit pissed 😡
July 17, 2026
Unprompted review
S25 Cover - with kickstand !
Great selection (looking for S25 cover - with stand)
Reasonable price for quality cover (will come back if the description does not match the delivered product :-P ) Easy order / pay. Just waiting on delivery !
July 21, 2026
fast delivery and good quality product
July 14, 2026
Easy to buy….good value…arrived no fuss
July 14, 2026
Easy to order and found what I was…
Easy to order and found what I was looking for no problem
July 10, 2026
Great range of product even for obscure…
Great range of product even for obscure phones, at lovely prices. Great delivery cost & reasonable delivery timing. Had a wrong item sent in a previous order, the company sorted it out fast, respectfully, kindly, and professionally.
July 3, 2026
No compromise on.product whatsoever
No compromise on.product whatsoever
Super fast delivery
Keep it up
July 5, 2026
Excellent service
July 8, 2026
Quick and easy and straight forward to…
Quick and easy and straight forward to order. Had great variety to choose from. Great value items.
July 7, 2026
Wants a review before my money even left the bank 🙄
I don't like or trust any product that send a request for a review before the item has even shipped.
Maybe I'll update this later when I actually receive and use the product, but for now I'm not impressed
July 7, 2026
Only gripe was it wasn’t willing to…
Only gripe was it wasn’t willing to recognise my eircode - had to use a neighbours one. Also, it insisted on a street number.
July 7, 2026
They lived up to their marketing…
They lived up to their marketing promise. I was happy with the product and the short lead time. Would definitely buy again
June 30, 2026
Site needs some upgrades....
Even though I typed in the correct strap type I needed, the site either jumped to a different page or the next page listed had different specs. I ended up choosing the wrong item by mistake and will have to return. There are no filters on the site which makes it really difficult when you have multiple pages.
Delivery was quick enough but I am finding it takes a while to get answers from customer service.
June 16, 2026
Brilliant company
Brilliant company. Good quality goods at a good price and very fast delivery.
November 19, 2025
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