The service from Lineonline during the purchase of a pellet stove was good and the delivery was prompt. BUT the first stove delivered by DHL had been removed from its pallet and all the casing was cru... See more
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Reviews shaping this summary
Price was cheapest I could find online for a generator. It was delivered quickly (considering it came from overseas) and without issue. I've only deducted a star as I think it must have been in stock... See more
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From the time of ordering, I was keep well informed about the delivery and when the goods arrived they were in good condition. The only slight negative was that the instruction supplied were in Ita... See more
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Listen I got them all wrong. Just that when ordered straight away there was no confirmation email and the parcel comes from Italy.. great service just could do with more information for the customers... See more
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Company details
Written by the company
Lineonline.co.uk is your trusted e-commerce site for safety equipment, gardening tools, and DIY supplies 👷♂️🏡🛠️. Our mission is simple: to make your shopping experience easy, fast, and secure. We're proud to offer competitive prices on a huge range of quality products. We're passionate about what we sell, which is why we carefully select our brands to ensure you get durable, reliable gear you can truly count on. Our shipping is fast 🚀 because we know you can't wait to get started on your projects. Plus, your purchase is always safe with our easy, no-hassle 30-day return policy 🤝. Your satisfaction is our top priority! For businesses, we have a dedicated program 💼 designed to simplify large-volume purchases, helping you save both time and money. When you shop at Lineonline.co.uk, you're not just buying a product—you're choosing a partner committed to excellent customer service and fair prices. Every review you leave helps us grow and improve for you. Join thousands of satisfied customers and discover why we're the top choice for all your professional and personal projects in Europe. 👍
Contact info
Bibbiena (AR), via Filoteo Alberini, 25, 52011, bibbiena, Italy
- info@lineonline.it
- lineonline.co.uk
3.9
Great
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Avoid – Extremely Poor Communication and Delivery
I placed an order with Lineonline.co.uk on 10th July for a gateway to programme an irrigation system for my vegetables whilst I was away. At the time of ordering, the website stated a delivery timeframe of 3–4 days.
My holiday began on 31st July, and the order was due to be delivered at the latest on the 27th, I received absolutely no communication or response. To date I have never received an email stating what the issue was, their response to an email was to send an invoice.
Unfortunately, when I returned from holiday, all of my vegetables had died due to the heat and lack of watering. The entire reason for ordering this system well in advance was so that I could have it installed and working before I went away.
Eventually, I asked my partner to email the company in Italian, as it became apparent that despite operating through a .co.uk website, they were not actually based in the UK. Even then, we received no response. The item finally arrived at the end of August — around six weeks after ordering and long after it was needed.
To make matters worse, despite ordering through a UK website and providing a UK delivery address, the item was supplied with a European two-pin plug, meaning I still cannot use it without obtaining an appropriate UK plug or adapter.
The complete lack of communication and extremely delayed delivery has made this a very frustrating experience. I would avoid this company at all costs.
I will update this review following their response to my request for a UK plug.
July 10, 2026
Great quality,fast delivery
Great quality,fast delivery, trusted business .Thank you 👍
August 28, 2026
Reply from Lineonline UK
Hi Radu,
Thank you so much for your 5-star review! 👍
We are thrilled to hear that you enjoyed the quality of your order, our fast delivery, and that you see us as a trusted business. Delivering high-quality products with a fast and reliable service is at the core of what we do every day at Lineonline.
We truly appreciate your trust and look forward to welcoming you back for your next purchase!
Best regards,
Lineonline Team 💚
Easy to order
Easy to order, good communication and get up to date on delivery times. All round good service.
August 19, 2026
Reply from Lineonline UK
Hi Michael,
Thank you so much for your 5-star review!
We are delighted to hear that you found ordering so easy and that our updates on delivery times kept you well-informed throughout the process. Providing clear communication and a seamless shopping experience is always our top priority at Lineonline.
We truly appreciate your feedback and look forward to welcoming you back for your next order!
Best regards,
Lineonline Team 💚
I'm still waiting on an order
I'm still waiting on an order, from the 02/08/2026 Money has left my bank account on the same day, no email confirmation was sent, order is still reading 'processing' (it's now the 17th August), no tracking information has been sent and no one will respond to any of my requests for information. The 'contact us' WhatsApp number does not work. The chat bots say do you want to speak with a human agent, you hit yes, no one contacts you.
**Update** Contact has been made 12.21pm and a reorder is scheduled for 7-8 working days. Apparently an error in stock level was the cause of the delay.
Feeling better but cautious!
August 17, 2026
Unprompted review
Reply from Lineonline UK
Hi Augustin,
Thank you so much for your 5-star review!
We are thrilled to hear that you enjoyed our service, fast delivery, and unbeatable prices. At Lineonline, we work hard every day to combine top-quality products with quick dispatch and the best value for our customers.
Thank you for your trust, and we look forward to serving you again soon!
Best regards,
Lineonline Team 💚
Ordered a hedge trimmer listed as in…
Ordered a hedge trimmer listed as in stock. Eventually received an email stating that they were out of stock and could not be reordered. I did receive a prompt full refund BUT my spam folder has been inundated with Italian junk emails ever since. Is this a coincidence?
July 13, 2026
Unprompted review
Poor website
Poor website, they charge for return over 40. £ and not respond for any message. Don’t order from this website!!!
July 20, 2026
Reply from Lineonline UK
Dear Beata,
I regret your comment, however I would like to point out that we have no record of any communication from you through our official channels. Our customer service is active and regularly available on the days and hours indicated on the website, ready to provide assistance with the utmost promptness to all our buyers, as usual.
I therefore invite you to avoid unfounded statements that could be considered defamatory. I am certain that this is just a misunderstanding and remain at your complete disposal: if you need assistance, please write directly to the address info@lineonline.it and we will be happy to answer you as soon as possible.
We also note that, according to our systems, the package has been regularly delivered.
Rachele,
Customer Care Manager
Item was in stock and easy to find
Item was in stock and easy to find. My only qualm was the postage was very expensive for the size of package.
July 24, 2026
Reply from Lineonline UK
Hi Caroline,
Thank you so much for taking the time to leave us a 4-star review!
We are pleased to hear that you found the product easily on our website and that it was in stock ready for dispatch. At the same time, we truly appreciate your honest feedback regarding the international shipping costs for smaller packages. Because our items are dispatched directly from our central European logistics centers via tracked courier services, postage fees can sometimes feel higher for smaller items.
We are constantly working with our delivery partners to find the best balance between speed, tracking reliability, and competitive shipping rates. Thank you again for your valuable input and for choosing Lineonline!
Best regards,
Lineonline Team 💚
Where is my parcel?
My hedge trimmer was supposed to be delivered end July. This is now 2nd August and have had no communication from you to give me a tracking number. Very dissatisfied with the service so far.
July 24, 2026
Reply from Lineonline UK
Dear Norma,
Thank you very much for contacting us, and I sincerely apologize for the wait and the inconvenience caused regarding the delivery of your hedge trimmer. I completely understand your frustration for not receiving timely updates.
As indicated at the time of purchase, the order required approximately 12 business days for processing, because the merchandise was not immediately available in our warehouses and needed to be restocked by our supplier.
However, the package actually shipped earlier than the scheduled date, but unfortunately, we are currently experiencing a delay by the courier, whom we have promptly and strongly urged to expedite the delivery.
I am personally monitoring the shipment step by step, because customer care and your total satisfaction have always been our top priority. We will do everything possible to ensure your order arrives as soon as possible.
We remain at your complete disposal for any further updates or needs. We wish you a good day.
Rachele,
Customer Care Manager
Despite the distance
Despite the distance, really quick delivery. Great safety shoes. Thank you.
July 24, 2026
Reply from Lineonline UK
Hi Andrew,
Thank you so much for your 5-star review!
We are delighted to hear that you are impressed with your new safety shoes and that our international shipping reached you so quickly despite the distance! Delivering top-quality protective footwear combined with reliable, fast logistics across borders is always our main goal at Lineonline.
Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
Lineonline Team 💚
**Disappointing experience with…
**Disappointing experience with LineOnLine – incorrect sizing and poor customer service**
I ordered a pair of Reebok F4 Adventure safety shoes from LineOnLine . The website and order confirmation clearly stated the size as **10.5 UK / 45 EU**
When the shoes arrived, the box and shoes were marked as **UK size 11**, meaning the item supplied did not match the advertised UK size. I contacted customer service expecting this to be resolved, but instead I was told that I had ordered EU size 45 and that the shoes supplied were correct.
The issue is not the EU size — it is the incorrect UK size information provided and the fact that I received a product that did not match the description I ordered. I was also left having to pay **£21 return postage** for an error that was not mine.
A better response would have been to acknowledge the sizing information issue and cover the return cost,Unfortunately, the way this was handled has left me very disappointed and I would be cautious about ordering from LineOnLine again,
Thank you for your response.
Unfortunately, your reply does not address the issue I raised.
I fully understand that manufacturers may use different EU-to-UK size conversions. However, your website and my order confirmation specifically stated UK 10.5 / EU 45. The shoes I received are clearly marked by the manufacturer as UK 11 / EU 45.
My complaint is not about the EU size. It is that the UK size advertised on your website did not match the UK size of the product supplied. As a customer, I am entitled to rely on the sizing information provided at the time of purchase.
Had your website correctly stated that the shoes were UK 11 / EU 45, I would not have ordered them.
July 20, 2026
Reply from Lineonline UK
Dear Marc,
Thank you for contacting us and for bringing your issue to light. We understand your perspective regarding the sizing issue and would like to provide you with some clarification.
The dual size indication (EU and UK) is provided specifically to offer a complete overview at the time of purchase. Each manufacturer independently determines the conversion between different sizing systems based on their own production standards. For this reason, we indicate both the EU size and the corresponding UK size on our website, allowing you to check both measurements before placing your order.
In your specific case, the product you received corresponds exactly to the EU size 45 you selected, which constitutes the main reference for this item. For this reason, we are unable to accept your request for a refund of the return shipping costs, as this was not a shipping error on our part.
We hope we have clarified our position and remain at your complete disposal for any further needs.
Rachele,
Customer Care Manager
Easy to order and arrived quickly
July 13, 2026
Reply from Lineonline UK
Hi Paul,
Thank you so much for your 5-star review!
We are thrilled to hear that your experience was smooth from start to finish—from an easy ordering process to a quick delivery. Ensuring a seamless shopping journey and getting your products to you fast is what we aim for every day at Lineonline.
Thank you for choosing us, and we look forward to serving you again soon!
Best regards,
Lineonline Team 💚
The price was good parcel arrived in…
The price was good parcel arrived in good condition.updates were good very satisfied with service
July 14, 2026
Reply from Lineonline UK
Hi Paul,
Thank you so much for your 5-star review!
We are delighted to hear that you were pleased with our prices and that your parcel arrived in good condition. Keeping our customers well-informed with timely shipping updates and providing a satisfying service is extremely important to us at Lineonline Uk, so reading your feedback means a lot to our team.
Thank you for your trust, and we look forward to serving you again in the future!
Best regards,
Lineonline Uk 💚
Reply from Lineonline UK
Hi Mantas,
Thank you so much for your 5-star review!
We are delighted to hear that you are so pleased with the quality of your purchase and that it fits comfortably and true to size. Providing durable, well-fitting products is extremely important to us at Lineonline, and we are thrilled to know we hit the mark for you!
Thank you for your trust, and we look forward to serving you again soon!
Best regards,
Lineonline Team 💚
Honda 1.5” water pump
Bought a Honda 1.5” water pump. Much cheaper than any other company. Arrived 2 days early, great comms. I would definitely use again.
July 10, 2026
Reply from Lineonline UK
Hi there,
Thank you so much for your 5-star review!
We are absolutely thrilled to hear about your experience purchasing the Honda 1.5” water pump. Offering top-tier equipment at the most competitive prices, alongside fast delivery—arriving 2 days early!—and clear communication, is exactly what we strive for every day at Lineonline Uk.
We truly appreciate your trust and recommendation, and we look forward to welcoming you back for your next order!
Best regards,
Lineonline Uk 💚
Reply from Lineonline UK
Hi Trevor,
Thank you so much for your 5-star review!
We are delighted to hear that you had a great experience purchasing your Volpi ULV sprayer with us. Offering competitive pricing, clear communication, and efficient delivery is at the core of what we do at Lineonline Uk, and we are thrilled that we met all your expectations.
Thank you for your trust, and we look forward to serving you again for your future equipment needs!
Best regards,
Lineonline Uk 💚
Very bad experience with the customer…
Very bad experience with the customer service via online chat, operators very rude who clearly answer with pre-written answer .
Not willing to listen or accommodate customer request or queries!
In the end I’ve received my order which should have included two trousers same size S,
But wearing them one feel much tight then the other and checking at the labels there are some differences.
Strongly disappointed, I would suggest to look somewhere else for your purchases.
July 3, 2026
Reply from Lineonline UK
Dear Daniele,
I am truly sorry to read such a harsh review, but we would like to point out that receiving answers that do not meet your expectations does not mean the operators are rude. During the chat conversation, our team simply reiterated the terms and conditions of sale regarding delivery times, which are explicitly accepted by every user when completing the order and, for logistical reasons, cannot be brought forward.
Regarding the difference in fit between the two pairs of trousers of the same size, please note that slight variations can occasionally occur depending on the factory's production batch, a dynamic for which we are not directly responsible.
If the products do not meet your expectations, we remind you that you can easily exercise your right of return as provided for by our company policies.
Rachele,
Customer Care Manager
Product arrived earlier than expected
Product arrived earlier than expected, everything went as expected
June 30, 2026
Reply from Lineonline UK
Hi Conall,
Thank you so much for your 5-star review!
We are thrilled to hear that your product arrived earlier than expected and that everything went smoothly. At Lineonline, we work hard to optimize our logistics so you can receive your orders as quickly as possible, and it’s wonderful to know we exceeded your expectations!
Thank you for your trust, and we look forward to serving you again soon!
Best regards,
Lineonline Team 💚
Reply from Lineonline UK
Hi Grzegorz (Mr. GK),
Thank you so much for your awesome 5-star review! ⭐⭐⭐⭐⭐
We are absolutely thrilled to see those five exclamation marks and to hear that everything was very good! Providing top-tier service and quality products is what we strive for every day at Lineonline.
Thank you for your trust, and we look forward to welcoming you back for your next order!
Best regards,
Lineonline Team 💚
Website disguises the fact that it is…
Website disguises the fact that it is npt a UK business. No VAT receipt. Delivery took 2 weeks. The product is good, but I will purchase from elsewhere in future.
July 1, 2026
Reply from Lineonline UK
Hi Nick,
Thank you for your feedback. We appreciate your honesty and are glad to hear that you are satisfied with the quality of the product itself, though we sincerely apologize for the frustration caused by the rest of your experience.
We would like to clarify a few points:
• UK Business & Operations: We strive to be as clear as possible on our website regarding our dispatch centers in Europe. We apologize if this was not sufficiently clear prior to your purchase.
• Delivery Times: Because shipments originate from our central European warehouses, international transit can sometimes take longer than local standard delivery, and 2 weeks is certainly not the swift service we aim to provide.
• VAT Receipt / Invoice: We can absolutely provide a full invoice/receipt for your order. Please reach out to our customer support team with your order details, or send us a direct message, and we will issue and email your documentation right away.
We understand your decision, but we truly appreciate your feedback as it helps us improve our transparency and shipping logistics for all customers.
Best regards,
Lineonline Team 💚
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