Lilly Skin Reviews 

3,898
TrustScore 4 out of 5

4.2

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Company details

  1. Health and Beauty Shop

Written by the company

Start-up Française spécialisée dans les soins de la peau axée sur la durabilité et le respect de l'environnement 🌱 Élue comme la meilleur alternative aux cotons jetables, les pads démaquillants réutilisables Lilly Skin sont utilisés par +300.000 personnes pour leurs vertus écologiques, économiques et cutanées. Plébiscitée par la presse, Grazzia, Marie France et bien d'autres, Lilly skin est un leader incontesté du marché depuis plusieurs années. Le nouvelle incontournable de la marque : La taie d'oreiller fabriquée artisanalement et composée à 100% en soie de murier naturelle 🌱 Elle préserve l'hydratation de la peau, adoucit les cheveux, améliore la qualité du sommeil, le tout ... sans aucun effort !


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(3,898)

437 reviews in the last 12 months

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Rated 5 out of 5 stars

🩷 El Dorado hotel in Paris had Lily…

🩷 El Dorado hotel in Paris had Lily Skins in the bath with the towel set and I loved using them. Great quality product.

June 9, 2026
Unprompted review
Lilly Skin logo

Reply from Lilly Skin

Hello Jennifer,

Thank you so much for your wonderful review 💛
Thank you also for taking the time to share your experience. We hope to see you again soon!

The Lilly Skin Team 💛

Rated 1 out of 5 stars

The project in Alzey is a horror…

The project in Alzey is a horror project. That's what happens when Americans think German laws don't have to be obeyed.I can only advise everyone not to apply for this project because it's not worth it..
Last week, 800 people were deactivated from the project.
I can only advise everyone not to apply for this project because it's not worth it.
Stay away, and as for the product, there are now a lot of negative reviews online about the weight loss injection.
One star is still too much. I've never seen such a lousy project, with employees who talk a lot but don't get anything done.

The US guys who talk the most here are the ones who know the least.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

Good quality - I am really satisfied.

Lara

August 31, 2025
Lilly Skin logo

Reply from Lilly Skin

Hello Lara,

Thank you so much for your feedback ✨
We’re really happy to hear that you’re satisfied with the quality!
It means a lot to us 💛

See you soon,
Lilly Skin

Rated 1 out of 5 stars

STAY AWAY! Never delivered my order

STAY AWAY!! I am not the usual type of person who complains online but lilly skin deserves this review. They have not delivered my order after 2 months and complete radio silence from their end. It happened to a few ppl online already and it seems to be frequent. These guys just keep the money and don't care about you. I have sent them a lawyer letter and they will be sued very quickly.

January 28, 2025
Unprompted review
Rated 2 out of 5 stars

Customer Service

The pads are good and really like them however I didn't receive all the items i ordered. I contacted many times the customer service (Quentin) who told me to have resend the item left. However I never received it. That's why I'm quite disappointed of the service.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Lilly Skin is probably the best…

Lilly Skin is probably the best environmental friendly invention in the last decade. In the last 12 months no more lotion and cotton bought!!
French quality and style on top!

December 11, 2023
Unprompted review
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Reply from Lilly Skin

Hello, un immense merci pour votre retour positif ❤️

Rated 5 out of 5 stars

Les pads sont très efficaces

Les pads sont très efficaces. Ils démaquillent mon visage en profondeur et en douceur.

September 10, 2023
Unprompted review
Lilly Skin logo

Reply from Lilly Skin

Vous nous avez mis le sourire avec ce commentaire ! Merci beaucoup de votre confiance 😊

Rated 5 out of 5 stars

Produit TOP

Produit conforme à la description, top pour se démaquiller au naturel, se nettoie facilement.
Même mes filles adorent !

January 23, 2023
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Reply from Lilly Skin

Client Top ! Je suis heureux de savoir que nos produits vous plaisent ! ❤️

Rated 5 out of 5 stars

Démaquillage tous les soirs

Tous les soirs je me démaquille avec les pads lilly_skin, plus besoin de cotons démaquillants ni de lotion.
Le maquillage part impeccablement.
Je recommande.

January 4, 2023
Lilly Skin logo

Reply from Lilly Skin

Hello, Murielle nous sommes ravis que nos produits vous plaisent ❤️

Rated 3 out of 5 stars

Sarrah

This web site is best but this one ( Vekando.com ) is better

November 29, 2022
Unprompted review
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Reply from Lilly Skin

Hello Sarrah,

We thank you for your positive feedback, but we expect reviews from real customers and not advertising for other sites.

Best regards,

Nomia - Customer Service

Lilly Skin

Rated 1 out of 5 stars

Disappointed with the service

I ordered my product on 15th September still not received anything. Have emailed number of times but not getting a response from them. It says on the tracking website delivered but I have never received anything. Asked for refund nothing. Really disappointed with the service. It would have been nice to get a response back from them.

September 15, 2022
Unprompted review
Lilly Skin logo

Reply from Lilly Skin

Hello Taz,

In order to help you better, could you send us an email to info@lilly-skin.com mentioning your order number :)

We wish you a wonderful day,

Best wishes,

Nomia - Customer Service

Lilly Skin

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