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Lightsin Reviews 

151
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently express delight with their purchases, describing the lighting items as exceptionally well crafted, beautiful, and wonderful additions to their homes that arrive swiftly and securely packed. People also highlight the exceptional customer service and helpful support provided by the team, making the overall purchasing journey smooth, pleasant, and completely satisfying. However, some customers also noted specific issues with the lampshades, mentioning that they did not fit properly onto the fixtures, felt too transparent, or failed to suit the style of the lamp bases. A few other people experienced delivery delays, long waiting times, or coordination challenges with courier partners regarding their orders.

What people talk about most

Product

Customers report great satisfaction with the product, describing the lamps and light fittings as stunning,... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction and delight with their... See more

Delivery service

Consumers find delivery service to be extremely satisfying, highlighting very quick shipping times and super... See more

Order

Customers report ambiguous experiences with ordering. Many reviewers highlight that the website is easy to... See more

Service

Reviewers highlight positive aspects of service, praising fast and efficient experiences with speedy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought the Lutta Japanese-Style Bamboo LED Ceiling & Pendant Light (Ceiling Light / Dia 50 cm). Overall, the lamp is beautiful and looks great. However, the woven lampshade does not fit onto the met... See more

Company replied

Rated 4 out of 5 stars

Lamps beautiful, but a lot of hassle with delivery, distressing to me on both occasions when ordering second lamp. Would not order from you again. I did eventually receive second lamp after months of... See more

Company replied

Rated 4 out of 5 stars

I love the light, arrived within 2 days of ordering, need some basic electrical knowledge to fit. I only give 4 stars as i was not notified of dispatch or delivery date from courier and it was left on... See more

Company replied

Rated 5 out of 5 stars

The ceramic lamps we have purchased are exactly as described and despatched promptly. They are very well packaged to ensure safe arrival. The only thing we are unsure of is the matching lampshades,... See more

Company replied


Company details

  1. Lighting Store
  2. Chinaware Store
  3. Do-it-Yourself Shop
  4. Home Goods Store
  5. Lamp Shade Supplier
  6. Lighting Manufacturer

About Lightsin

Written by the company


Founded in 2018, Lightsin was born from a passion for creating lighting solutions that combine exceptional craftsmanship with timeless design. We believe that lighting is more than just illumination—it’s an essential element that transforms spaces and brings warmth, elegance, and personality to every corner of your home.

From natural handcrafted creations to modern metal and crystal designs, we are committed to sustainability, quality, and aesthetic excellence. Each piece is thoughtfully crafted to reflect our dedication to blending beauty with functionality.

Visit Lightsin
All Products
Pendant Lights
Ceiling Lights
Contact Us: service@lightsin.co.uk

Lighting Your Home, Inspiring Your Life

Written by the company

Design. Quality. Service You Can Trust.
At Lightsin, we create lighting solutions that blend timeless design with lasting quality. From concept to delivery, our dedicated team ensures every piece illuminates your space beautifully while reflecting your unique style. We’re here to support you at every step, bringing warmth and inspiration to your home.

Our Guarantee of Quality and Care

We stand behind every light we design and deliver.

Every Lightsin product is backed by our quality promise. If your lighting ever falls short of our high standards, our dedicated team will work swiftly to resolve the issue—repair, replace, or support—ensuring your complete satisfaction and lasting trust.

Contact info

Exclusive 25% OFF On Ceramic lable Lamps

Bring a unique radiance to your space with us!

4.5

Excellent

TrustScore 4.5 out of 5

151 reviews

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1-star

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Replied to 100% of negative reviews

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4.5

All reviews

(151)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

We had an issue with a part on the…

We had an issue with a part on the lamp, considering how much we paid, they thought it was acceptable to put it right with a screwdriver!! We were horrified. We wrapped the lamp in a cloth to protect it and managed to fix it. We should not of had to do that.

August 21, 2026
Rated 5 out of 5 stars

Very good quality

Very good quality. I love the lamp.

July 29, 2026
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Reply from Lightsin

Dear Umma Rupa,

Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the quality of the lamp and that you love your purchase. Your satisfaction means a lot to us, and we hope it adds a beautiful touch to your home. We look forward to welcoming you back again soon!

Best Regards,
Lightsin

Rated 5 out of 5 stars

Beautiful lamp

Beautiful lamp. This is the second one I have bought.
Very quick delivery and super well packaged.
Very easy to put the shade on.
Love birds so these lamps ideal for me.

July 31, 2026
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Reply from Lightsin

Dear Jean,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the lamp and that this is your second purchase from us. It’s great to know that you were happy with the quick delivery, secure packaging, and easy assembly. We hope your new lamp brings even more charm to your home. Thank you for choosing us again!

Best Regards,
Lightsin

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish.

June 28, 2026
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Reply from Lightsin

Dear Joe Ching,

Thank you so much for your wonderful 5-star review! We're delighted to hear that you had an excellent experience from start to finish. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!

Best Regards,
Lightsin

Rated 5 out of 5 stars

Ceramic table lamps - very attractive and sturdy

The ceramic lamps we have purchased are exactly as described and despatched promptly. They are very well packaged to ensure safe arrival. The only thing we are unsure of is the matching lampshades, to us these do not really suit the style of the lamp bases being too short in height in our opinion and also too light in colour but sourcing an alternative is proving difficult so maybe they'll grow on us over time.

July 1, 2026
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Reply from Lightsin

Dear Elizabeth Welsby,

Thanks so much for your thoughtful review. We're delighted to hear that you're pleased with the quality of the ceramic lamps, our prompt dispatch, and the care taken with the packaging.

We also really appreciate your honest feedback about the lampshades. We understand that personal style preferences vary, and we're sorry to hear they weren't quite what you expected. Your comments regarding the height and colour are valuable, and we'll be sure to pass them on to our product team for consideration in future designs.

We hope the lamps continue to bring warmth and style to your home, and perhaps the shades will grow on you over time. If there's anything else we can help with, please don't hesitate to get in touch. Thank you again for your support!

Best Regards,
Lightsin

Rated 5 out of 5 stars

Fantastic value for money

Fantastic value for money, love my light would recommend

June 30, 2026
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Reply from Lightsin

Dear Audrey Millar,

Thank you for your wonderful feedback! We're delighted to hear that you love your light and found it to be fantastic value for money. Your recommendation means a lot to us. We truly appreciate your support and hope you enjoy your new light for years to come!

Best Regards,
Lightsin

Rated 5 out of 5 stars

I am so happy with my shopping…

I am so happy with my shopping experience- beautiful table lamp with birds painted on it and a lovely rattan bedside lamp sent for free. Arrived separately but it was made clear that there would be 2 packages. Delivered promptly and I would definitely buy again from this company. Thank you.

June 23, 2026
Unprompted review
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Reply from Lightsin

Dear Stephanie Sanne,

Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your shopping experience and that you love both your beautiful bird-painted table lamp and the complimentary rattan bedside lamp.

We’re also pleased that the delivery process met your expectations and that the separate parcels were clearly communicated. Your kind words and recommendation mean a great deal to our team.

Thank you for choosing us, and we look forward to serving you again in the future!

Best Regards,
Lightsin

Rated 5 out of 5 stars

Beautiful lamp

Beautiful lamp, excellent quality. Really love it.

June 18, 2026
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Reply from Lightsin

Dear KT,

Many thanks for your positive review! It’s our pleasure to provide you with high-quality lamps. Looking forward to serving you again.

Best Regards,
Lightsin

Rated 3 out of 5 stars

Base

Disappointed in the base of the lamp,so rough it scratched my table

June 14, 2026
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Reply from Lightsin

Dear Mr. Fred Widdowson,

Thank you for your feedback, and we’re very sorry to hear about your experience with the base of the lamp. This is not the standard we aim to provide. We haven’t received any contact from you regarding this issue, but we would really appreciate the opportunity to help and resolve it for you. Please get in touch with our customer service team and we will be happy to assist you with a suitable solution.

Best Regards,
Lightsin

Rated 5 out of 5 stars

Just perfect Perfectly packaged lovely and heavy…

Perfectly packaged lovely and heavy brilliant shades n great delivery

June 14, 2026
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Reply from Lightsin

Dear Christine,

Thank you for your wonderful review! We’re delighted to hear that your light arrived perfectly packaged and that you’re pleased with its quality and design. It’s also great to know that the delivery service met your expectations. We truly appreciate your support and hope you enjoy your new light for many years to come.

Best Regards,
Lightsin

Rated 5 out of 5 stars

Quality product

Quality product , Quality service.

June 10, 2026
Lightsin logo

Reply from Lightsin

Dear Jason Howard,

Thank you for your lovely feedback! We’re so pleased to hear that you’re happy with both the quality of our product and service. Your support means a lot to us, and we truly appreciate you choosing us!

Best Regards,
Lightsin

Rated 5 out of 5 stars

Great customer service

Great customer service. I bought 2 lamps and they are stunning. They even come with bulbs which is a nice touch. The lamps are heavy and well made and really good value for money

May 31, 2026
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Reply from Lightsin

Dear Tracey,

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your lamps and the service you received. It’s great to know you found them stunning, well made, and good value for money. We’re also pleased you appreciated the included bulbs as a little extra touch. Thank you again for your support and we hope you enjoy your beautiful lamps for years to come!

Best Regards,
Lightsin

Rated 5 out of 5 stars

I very pleased with my new lamp from…

I very pleased with my new lamp from Lightsin. It looks beautiful in my living room. The lamp was delivered very quickly with excellent customer care.

May 28, 2026
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Reply from Lightsin

Dear Alan,

Thank you so much for your lovely feedback! We’re delighted to hear that you’re very pleased with your new lamp and that it looks beautiful in your living room. We also truly appreciate your kind words about our delivery and customer care service. Thank you for choosing Lightsin, and we hope to serve you again in the future!

Best Regards,
Lightsin

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, and beautiful lamps.very pleased.

May 27, 2026
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Reply from Lightsin

Dear Bernadine Mann,

Thank you for your wonderful review! We’re delighted to hear that your lamps arrived quickly and that you’re pleased with their appearance. Your kind words mean a lot to us, and we hope you enjoy your beautiful new lamps for years to come.

Best Regards,
Lightsin

Rated 5 out of 5 stars

Lovely quality lamps,really well…

Lovely quality lamps,really well packaged and fast delivery, a bonus as I received a different free lamp

May 26, 2026
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Reply from Lightsin

Dear Colette McClure,

Thank you for your wonderful feedback! We’re delighted to hear that you’re pleased with the quality of the lamps, the secure packaging, and the fast delivery. We're also glad the complimentary lamp was a pleasant surprise. Thank you for choosing us, and we hope you enjoy your new lighting for years to come!

Best Regards,
Lightsin

Rated 4 out of 5 stars

Lovely light

Lamp beautiful very pleased just a chip of light holder but once shade was on it covered it

May 14, 2026
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Reply from Lightsin

Dear Ann Friel,

Thank you for taking the time to share your feedback. We're delighted to hear that you are very pleased with your lamp and that it looks beautiful in your home.

We truly appreciate your support and hope you continue to enjoy your purchase. If you ever need any assistance, please don't hesitate to get in touch.

Best Regards,
Lightsin

Rated 5 out of 5 stars

Lamp I ordered is beautiful and quality…

Lamp I ordered is beautiful and quality is amazing
Delivery was really fast within a week

May 11, 2026
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Reply from Lightsin

Dear Donna Wilson,

Thank you for your wonderful review! We're delighted to hear that you love your lamp and are impressed with its quality. It's also great to know that your order arrived so quickly. We truly appreciate your support and hope you enjoy your beautiful new lamp for years to come.

Best Regards,
Lightsin

Rated 4 out of 5 stars

Very attractive

Very attractive. Works well.

May 10, 2026
Lightsin logo

Reply from Lightsin

Dear Peter Woodhart,

Thank you for your lovely feedback! We’re delighted to hear that you find the item very attractive and that it’s working well for you. We truly appreciate your support and hope you continue to enjoy it!

Best Regards,
Lightsin

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