Libristo EU Reviews 

I ordered a book as a gift, and the company contacted me right before dispatching to say it had been damaged in transit from their supplier. They sent a photo showing the damage and initially offered a pathetic €3 discount to take it off their hands.

When I explained that this was a ruined gift and that waiting 3–5 days for a replacement wasn't an option, I asked for a more reasonable €6 discount to offset the massive inconvenience. They countered by digging deep into their company reserves to offer an extra... 50 cents.

It is mind-boggling that this business expects customers to pay nearly full price for damaged goods. Because they refused to offer a fair discount, they just canceled my order. Now, instead of keeping a customer happy, this unsellable book is likely heading straight to a landfill. Complete corporate greed over basic customer satisfaction and environmental sense. Avoid this seller if you actually want your items to arrive on time and intact.

0.5€, what a joke!

The books I ordered are in really good condition and most importantly were the editions pictured (as I was looking to match the rest of my series). The communication was clear and send quickly.

Many options that otherwise don't exist in bookstores in my country, shipping is affordable, price range is no different, sometimes even less expensive than in most bookstores. Packed well. Delivery does take a few weeks, depending on where you live, but you will be notified about delivery through e-mail.

A fantastic online shop with a huge selection of foreign-language books (I’m from Germany) and other items. Many books are available at significantly lower prices than at competitors like Amazon, etc. Very friendly service; the goods were shipped quickly and packaged beautifully—and, above all, in an eco-friendly way (no plastic waste). I stumbled upon this shop by chance, and I will definitely be ordering from here more often in the future! Thank you for existing! :)

I ordered some books from them, most were preorders. They were once they were all available and arrived in pristine condition, prices were good as well.

I got my package very very fast. Their costumer servise is very good to i will be ordering from them again

Great service and transparency!

I had a really positive experience with Libristo. They kept me updated throughout the entire process. When the book arrived at their warehouse with a few minor scuffs, they quickly reached out to offer a discount or a replacement. That builds great trust as a customer!

The delivery time also matched what was listed on their website perfectly. Highly recommended!

WORST shopping experience of my life! I will not even mention the month long wait or the fact that one of the books I received was the wrong isbn. My main issue was with the refusal to refund me. I paid with klarna which automatically makes 3 installments, the first one going through at checkout the day of the order. But after that libristo cancelled two of my books because they weren’t available. Only instead of adjusting the amount of the next installments deducting the first installment I paid the day of the order, they adjusted it as though I made a brand new order, meaning the first installment I paid was “lost.” Klarna recognized of course the issue and said the seller meaning libristo is supposed to refund me. And they never did. They kept emailing me that they will check the issue etc and weeks went by and I’m still receiving the same answer: that they will “look into it”. Unacceptable. Save your money and stay clear of them.

I am a regular customer at Libristo and have an extensive wish list so it happened that I mistakenly ordered the same book twice (one was in shipment that I was expecting and one was in new order). I wrote to customer service in panic and a bit embarrassed because of my mistake. They answered very quickly and agreed to change the book in my order with another one from my wish list. Prices of switched books were the same, when I checked, but apparently they changed in a day or two, since they even refunded 0,28 EUR to me. Praise is not just for customer service department though, web site is nicely organized, orders are completely trackable, there are even benefits that you collect with purchases. I am staying a loyal customer.

I am extremely disappointed with my experience with Libristo.
My original order never arrived, and I never received any notification or tracking update from GLS. After contacting customer service, I was offered either a refund or a replacement. I chose the replacement because I wanted the book, not my money back.
Unfortunately, 5 days have now passed since they confirmed they would resend the package, and I still have not received any notification, tracking information, or any update. I also sent another email asking for information, but I have received no response.
I appreciate that customer service was polite, but the overall experience has been very frustrating. After two failed delivery attempts, I still don't have the book I paid for. I cannot recommend this store based on my experience

Bought an e-book from Libristo. Was excited to read it but turned out their e-books are not compatible with Kindle. This wasn't a big deal in itself, although they could've made this clearer before the purchase. Where I did feel their customer service failed, was when I asked for a refund expecting this to be a non-issue, but they then hid behind their Ts&Cs, saying they don't refund e-book purchases. I get that they have to protect themselves from malicious actors, but I would imagine it's relatively easy to see whether the license was activated or not. Maybe next time just say you don't support Kindle to save people time and money.

Look the site is legit and a plus is that they have a huge selection of books even very niche ones. I ordered a 2 very special and hard to find finance books . I knew before even ordering them that it will take some meaningul time to get them in the range of 3-4 weeks as it was displayed in the site .Unfortunately it wasnt the case , and they finally arrived at a bit over 2 months time. Overall i want to highlight that the customer support and the communication is very good and certaintly a huge plus , but when the order takes so much more time to come due to supplier issues its a bad look not only for the suppliers but for them also .

Do not believe the delivery dates!!! I oredred something with expected delivery in 2-3 days and it was sent 6 days after ordering with the prediction to arrive in another 6-8 business days. It was a gift for a birthday (needless to say it did not arrive in time) and if I knew that the delivery period is so long, I would have ordered it from somewhere else. Really misleading service!

Delivery a bit lengthy, but great customer services that respond quickly with relevant information. Recommend!

I ordered books on June 16th, and they said I would receive the package between June 23rd and 29th. My kid was asking me every day what was going on as he wanted those books so much. They were delivered today, July 9th. So disappointing. 😞

After a long wait for two books, I decided to cancel the order and they didn't refund my money.

Horrible website.
i just wanted some books, Steel ball run vol 7, jojolion volume 21 and jojolands volume 1. then, when it was still shown as available, i see "this product is not available, pick another", i do that, i pick jojolion vol 27. then they have the GAL to force me to PAY MORE.
for a BOOK. that is less pricey than jojolands. (jojolion was 40zł, jojolands was 30) and then, the person i spoke with through email was an inconsiderate @sshole. im genuinely disappointed and ill never use this website again. i do not recommend.

I have ordered a book which on their website is marked as "in stock". This book is meant as a gift to somebody. The book is only shipped one month after the order is made, and eventually I receive a notification that my parcel is lost. It's been 40 days since I've made the order and I've yet to receive it - so if you want to buy something as a gift from this website, it's better to buy it from somewhere else!

Amazing expérience. The books are exactly what I wanted and the prices were great!!

Terrible experience; this was my second order with them. First time, no issues; it was from a different domain .es. On .hr, the incompetence was on another level. First, there were payment issues, where for some reason my payments didn't go through. Then a person by the name Ivan sent me a payment link that worked. After that, all seemed well. Then they cancelled my order out of the blue, telling me that I requested a refund.

Both my bank and the payment platform they use had no such information that I requested a refund.

They keep saying that the refund was on the way, so I said ok. I will wait to see if I get the money. A week has passed; I reached out to the bank they didn't see any refund coming back.

I asked them to give me proof of their payment platform to give me proof that I canceled the order; all of a sudden, radio silence. Now I've involved my bank to actually pursue the issue with them, as Libristo stopped answering my emails over a week ago. So now I am in week 3 of them saying that the refund is coming.

I really wanted to avoid going to Amazon and buy from smaller companies, but they are so incompetent that it is hard to find alternatives. I would recommend not using them; it's a massive waste of my time.