Banner for Lensalter

Lensalter Reviews 

383
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers had a great experience with this company. Customers truly love the stylish designs, incredibly lightweight feel, and remarkably accurate prescriptions of their new glasses. Many buyers frequently mention receiving endless compliments on their unique frames and deeply appreciate the genuinely responsive customer service team. However, some people mentioned experiencing frustrating delays with international shipping and unfortunate issues with packages getting lost or failing to arrive on time. A few consumers also noted receiving items with incorrect prescriptions or delicate frames that unfortunately broke a little too easily during normal handling. These occasional setbacks show specific challenges that certain buyers encountered despite the widespread overall satisfaction.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous designs, accurate prescriptions, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the glasses are lightweight, beautiful,... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a wide range of differing opinions.... See more

Customer service

Customers consistently note positive experiences with customer service, praising teams for being fast, super... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I previously wrote a poor review but service improved exponentially. It wasn’t their fault the first time I found out it was shipping. The glasses are stunning. Beautiful work. I feel beautiful whe... See more

Company replied

Rated 4 out of 5 stars

I love these glasses soo much they make the fact that I cant really see without them fun and they're a good price the only thing is sometimes they can be a little flimsy.

Company replied

Rated 4 out of 5 stars

glasses were perfect. light, cute, comfortable. got many compliments. just a bit expensive considering they’re coming from china.

Company replied

Rated 5 out of 5 stars

I get alot of compliments on these lenses, the process was smooth and efficient. I like how smoothly the progressive shifts, I dont notice until I go inside that they've changed. Shipping time was lon... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Lensalter

Written by the company

Promo Image

Welcome to LensAlter

At LensAlter , we create eyewear with style and originality in mind. Every pair is thoughtfully designed to stand out, reflecting unique trends and fashion-forward looks. Loved by thousands of fans worldwide, our glasses let you express your personality with confidence and flair.

best-sellers kawaii-series New Arrivals Blog

✨ Designed for Your Vibe

Cute, custom and shine glasses with zero worries.

Lensalter offers made-to-order eyewear designed to reflect individual style while supporting visual comfort. Customers can select prescription lenses, benefit from fast and tracked shipping, receive a complimentary protective case with every order, and enjoy a 14-Day return policy. Our focus is on providing a clear, reliable, and customer-oriented shopping experience.

Contact info

4.1

Great

TrustScore 4 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(383)

177 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

First they sent me a wrong prescription but the process of getting them correctly was actually super easy and fast (without considering the shipping time).

September 2, 2026
Rated 2 out of 5 stars

Poor quality, badly made. Wish I could post foto's..

Poor quality

September 2, 2026
Unprompted review
Lensalter logo

Reply from Lensalter

We’re very sorry that your shopping experience did not meet your expectations. 💙You can email us directly at service@lensalter.com, and our customer service team will assist you with a replacement or refund.
Thank you for your understanding and patience. We’ll do our best to help resolve this for you!

Rated 2 out of 5 stars

Did not receive what I paid for

Did not receive what I paid for. I received just an ordinary pair of eyeglasses with no prescription after paying such an amount. I just realised too late that it has no prescription. I felt scammed.

August 23, 2026
Unprompted review
Lensalter logo

Reply from Lensalter

We’re very sorry that your shopping experience did not meet your expectations. 💙
To help us look into this for you, could you please provide your order number or the email address used to place the order? We’ll check the details and get back to you as soon as possible.
If the issue was caused by an incorrect or incomplete prescription upload during checkout, we’d be happy to help you resolve it. You can also email us directly at service@lensalter.com, and our customer service team will assist you with a replacement or refund.
Thank you for your understanding and patience. We’ll do our best to help resolve this for you!

Rated 1 out of 5 stars

Asked my personal data and i refuced to…

Asked my personal data and i refuced to give it.
I tried to cancel my order but they never responded.

BEWARE THEY’RE PHISHING YOUR DATA AND SCAM YOUR MONEY!!!

August 23, 2026
Unprompted review
Lensalter logo

Reply from Lensalter

We’re very sorry that our service didn’t meet your expectations. We truly appreciate your understanding.
Could you please provide us with your order number or email address? We can help you cancel the order.
If you have any other questions or concerns, please feel free to contact our customer service team at service@lensalter.com, and we’ll be happy to assist you.
Thank you for your understanding! 💗

Rated 1 out of 5 stars

really weak and flimsy material they…

really weak and flimsy material they use for the glasses. wouldnt recommend at all.

August 1, 2026
Unprompted review
Lensalter logo

Reply from Lensalter

We’re very sorry that our product didn’t fully meet your expectations. If you have any concerns or issues with your glasses, please feel free to contact our customer service team at service@lensalter.com, and we’ll be happy to help.
Because our rimless glasses feature a delicate, minimalist design, they can be more susceptible to damage than traditional full-rim frames. If you’re looking for something more durable and protective, we recommend choosing a full-rim style, where the frame provides additional support and protection around the lenses.
Thank you so much for your understanding and support of LensAlter. 💗

Rated 5 out of 5 stars

I loved my experience with them

I loved my experience with them and I love my glasses. They look great and their customer service is amazing. When I had a problem they helped me fast and they were super kind about it. 100% would recommend.

August 4, 2026
Rated 5 out of 5 stars

I have nothing but good to say about…

I have nothing but good to say about this wonderful company!! They went out of their way to ensure I was happy with my purchases, and corresponded to my emails promptly, and with respect and integrity. 5 enthusiastic stars!!

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company! I've now ordered three pairs of glasses from Lensalter and they have all been fantastic. In my most recent order, I requested a different colour of glitter and different arms to be used on the glasses, and for a very low additional cost, they were happy to customise the glasses to my specifications. In essence, they allowed me to design my own pair, which was an incredible and unprecedented experience. The designs on their site are generally gorgeous, and the prescriptions are accurate. Those who claim that the glasses are flimsy in reviews must really be careless, as a pair that I've worn every day for over a year is still going strong, and I'm a fairly clumsy person! Additionally, complaints about shipping times are purely ridiculous - the glasses are shipped internationally for a low cost, and I for one do not object in any way to waiting a couple of weeks or so for such high-quality products. People are far too demanding if they expect Amazon-style delivery. The prices are unbeatable, especially for helpful additions like blue light blocking and waferproof coating.
The customer service is incredible too- they were great at figuring out exactly what I wanted and making my dream glasses a reality. I would never buy glasses from anywhere else!
Keep doing what you're doing Lensalter; you're making the world a much better (and clearer!) place.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this scam

The glasses are very light and flimsy, easily broken. They arrived with a scratch on one lens. Apparently they got my prescription wrong, because when I turn my head, my vision goes blurry. (This doesn't happen in my regular glasses.)

July 30, 2026
Unprompted review
Lensalter logo

Reply from Lensalter

We’re sorry that you didn’t have a perfect shopping experience. We have a return and exchange policy on our website, and if there is any issue with the product, we can help arrange a refund or exchange.
Please feel free to contact us at service@lensalter.com, and we will do our best to resolve your concern as quickly as possible.
Thank you for choosing LensAlter glasses! ✨

Rated 1 out of 5 stars

They are just awful

They are just awful. I sent the size of my previous glasses when I ordered my glasses. They didn't give me any updates regarding when I would get my glasses. Then when I received them they would fit an 8 year old. There was no way that progressive lenses will fit in the space of a half dollar piece. If I could give them a 0 I would

February 23, 2026
Unprompted review
Lensalter logo

Reply from Lensalter

We’re sorry that you were not satisfied. We do send email notifications for both shipping and orders, but it’s possible they went to your spam folder and were missed.
Regarding the lens size issue, we can assist with an exchange or refund. Please contact our customer service team at support@lensalter.com for further assistance.
Thank you!

Rated 5 out of 5 stars

I got my glasses from Lensalter after…seeing my daughter’s from them

I got my glasses from Lensalter after seeing my daughter’s unique glasses from this company which were great! I love these glasses so much that I got right back on there and ordered another style so that I had options. I’ve never had a pair of glasses this lightweight and yet strong, this unique, or that fit me perfectly without adjustment right out of the box. They now have a fan, I love them. I’m an older woman and it’s so much fun having fun glasses for once in my life.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

WORST CUSTOMER SUPPORT

I had won a GIVEAWAY for some Sanrio glasses back in 2023. I was talking to this company about how to get the glasses and such, and they suddenly ghosted me. I reached out to them a few months later, and they acted as if I'm BUYING glasses from them, when I WON them for FREE! I reminded them that, they never said anything again. I have been trying to reach out to them ever since in order to get them, but I never get a response. This is extremely disappointing and disrespectful, and it shows they care far more about getting money than their own reputation.

July 10, 2025
Unprompted review
Lensalter logo

Reply from Lensalter

We're sorry to hear that you're disappointed with our giveaway campaign.
Could you please provide your Instagram username so we can review our previous conversation and participation records?
Since LensAlter was founded, we have successfully hosted dozens of giveaway campaigns. We always announce the winners on our social media channels, and many of our winners have shared their prizes and experiences with our brand on their own social media accounts. This is the first time we've encountered a concern like this.
If you believe there has been an issue, please send us any relevant screenshots or other supporting evidence. We'll carefully investigate the matter and do our best to provide a fair and appropriate resolution.
Thank you for your understanding, and we look forward to resolving this with you.

Rated 1 out of 5 stars

Warning

Warning! It says you can return the item within 14 days. This is false. They will refund half of the lens fees minus shipping. The glasses are very cheap and poorly made.

July 7, 2026
Unprompted review
Lensalter logo

Reply from Lensalter

We sincerely apologize for any inconvenience. As our glasses are custom-made products, they are not eligible for returns or exchanges. This policy is clearly outlined on our website before purchase. We truly appreciate your understanding and support. If you have any other questions or concerns, please don't hesitate to let us know—we're always happy to help.

Rated 5 out of 5 stars

My glasses are beautiful

My glasses are beautiful. They fit perfectly and are so unique.

July 1, 2026
Lensalter logo

Reply from Lensalter

Thank you, Angela! We're so happy to hear your glasses fit perfectly and you love how unique they look. Enjoy your beautiful new look! ✨

Rated 5 out of 5 stars

Great quality glasses

So happy I saw an ad on Facebook for rimless glasses which is exactly what I had been looking for. Had never heard of the site but took a chance, and first I want to comment on their honesty and integrity. I always thought I needed progressive lenses but after ordering they emailed me to confirm that my prescription does not have ADD and they fixed it and changed to single vision and refunded me the difference in price, without me having to ask or anything. That stuck out to me because I've ordered glasses from other sites in the past and they never pointed this out to me or explained I could do the cheaper option. Anyway, shipping wasn't bad here to USA. And my prescription is perfect and the glasses are SO cute. Would love to order another pair in cat eye or circular in the future.

June 29, 2026
Unprompted review
Lensalter logo

Reply from Lensalter

Thanks for the feedback! We're so glad we could make things right for you. We value your trust and can't wait to see you back for your next pair! ✨

Rated 5 out of 5 stars

I love my glasses

I love my glasses and when I wear them I don't even feel them at all. They are so pretty 😍 🤧 💗
So glad that I give it a try. Now I'm planning to get another pair but sunglasses 😂

June 24, 2026
Unprompted review
Lensalter logo

Reply from Lensalter

Thank you for the wonderful feedback, Catherine! We're so glad you love your new glasses and that they are super comfortable. We truly appreciate you giving us a try and are excited for you to find your next perfect pair of sunglasses soon! 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look