Lamaisonconvertible Reviews 

I am extremely disappointed with the way my case has been handled.

I was sold this sofa with the assurance that it was perfectly suited to my needs. However, within just one month, it has completely sagged and warped, even though I was using it in a perfectly normal way, on my own, in my student accommodation.

Now, the sofa is so badly damaged that I can no longer use it properly. It has become so uncomfortable that I would rather sleep on the floor than on it, which causes me pain on a daily basis. This situation is having a real impact on my health and is even leading me to consider additional costs (osteopathy).

Despite this, customer service remains unable to give me a clear timeframe, merely stating that they are awaiting a response from their factory. No clarity, no quick solution.

I have been offered a replacement of certain parts, with no real guarantee as to the durability of this solution. If the problem returns after the repair, I will simply be out of pocket.

In summary: a product marketed as reliable but which doesn’t even last a month, a slow and unhelpful after-sales service, and a customer left to deal with the consequences without any real support.

I strongly advise against it.

I initially had a very positive experience with the Paris store where I purchased my sofa. However, upon delivery, I noticed a significant issue: there is a very large gap between the cushions.

I promptly contacted the after-sales service, and since then, the experience has been extremely disappointing. I have had to call more than ten times simply to ensure that my case was being handled. To this day, I have still not received responses to specific questions that I sent to the manager on two separate occasions.

Additionally, communication has been very difficult. There appears to be only one person answering the phone, and the individuals who correspond via email in the after-sales department are not available to speak by phone. This lack of coordination and accessibility has made resolving the issue unnecessarily stressful and time-consuming.

Had I known that I would face such a lack of customer care and follow-up after my purchase, I would not have ordered this sofa.

An update on this issue as it is ongoing.

I was expecting to receive an update on 19 March—the day before the scheduled delivery—regarding either the exact delivery time or, at the very least, whether it would take place in the morning or afternoon. I received no such communication.

As a result, I contacted customer service at 11:15. At 15:30, I received an email providing a telephone number for the delivery company. However, when I called this number, it was not in service. I then called customer service again and spoke with a different representative (as the person handling my emails does not take calls). She informed me that she had attempted to contact the delivery company twice without success.

This situation is highly inconvenient, as I work and cannot remain at home all day waiting for a delivery without any time indication. I have now needed to take the day off as a direct result of Maison Convertible's inability to manage the situation.

I then asked for the name of the delivery company. I was given a company name and location, but I was unable to find any corresponding business online.

I have just now been contacted directly by the transporter, who stated that they attempted to send me a text message the previous day, which did not go through—something I understand can happen.

However, I also confirmed with them that the telephone number provided to me by Maison Convertible was incorrect. Additionally, the company name I was given was also inaccurate.

Once again, I must emphasize the extremely poor and unprofessional nature of the after-sales service for Maison Convertible in this matter. I have wasted an enormous amount of time placing phonecalls and chasing matters.

The shop assistant was very helpful and kind.

Very disappointed with Maison Convertible. I ordered a set of six chairs at the end of November, and five of them arrived broken. It took three weeks for someone from customer service to respond, despite my following up every week (they kept telling me, “I'm not the one handling the case, I'll remind them to get back to you”). After three weeks, I finally got someone on the phone who told me that she would send me five new chairs quickly and that if I didn't receive them quickly, I would be entitled to compensation. I waited almost another month for the chairs to arrive, and still no compensation. The customer service is terrible and they don't care about their customers. And I had to store these broken chairs for almost two months without being able to use them.

Recently I rented an apartment where the landlord has purchased the MARLON sofa bed. It's a basic model that isn't really suitable for everyday use (thin mattress and a metal frame that creaks with every movement when it's unfolded). The build quality is good, and the unfolding mechanism is practical and quick. This model also has a storage compartment for bedding, which is very convenient.
To my apartment I decided to buy the ARLO model. The selection in the store is wide (even wider online, with the same prices), and the staff is very helpful. It's worth going to see the model in person, sitting on it, and even unfolding it to test the mattress. There was some problem with a delivery but it was solved in a satosfactionary way. After a few nights on ARLO I can confirm that not only specification differ significantly from those of the MARLON (different design but same mechanism, no storage compartment, slats instead of a metal frame, and a considerably thicker mattress) but the comfort is much higher.

Super experience en magasin avec Benny

Good quality sofa bed , very good service

La Maison Convertible made us a fantastic sofa-bed in a custom color and fabric, and delivered it smoothly within the timeframe originally projected. We are sure that our visitors will sleep perfectly on it. The staff are charming and helpful, and the entire experience was great.

Edoard T. provided outstanding service.

I was so excited when I got that sofa bed, it looked awesome in my place, perfect for when friends crash over. But man, that mattress? It's like sleeping on a rock! I got it for guests and after a couple stayed over, they told me their backs were killing them the next day. I feel kinda bad about it. Now I've got to shell out more cash for a mattress topper just to soften it up. Honestly, I'm pretty bummed, the price I paid didn't match what I got and I was hoping it'd be comfy right out the box.

I have been trying to reach out customer service about the defect in the sofa i ordered but no one is responding. Such a frustrating experience!

Réception par mr Giorgio sympathique efficace .
Nous recommandons ce magasin

The quality of the furniture is really great and the service from start to end was fast, efficient and nice. Thank you

On July 27, 2021, we signed a purchase order for 2 convertible sofas and an armchair delivered in October 2021.
9 months later, the leg of the convertible sofa "guaranteed 10 years" that was sold to us by the Maison du Convertible in the 17th district of Paris broke off. The welding points did not hold.
Saturday, July 2, 2022 at 4:28 pm, we sent an email to the after-sales service, unreachable by phone. Since then, we have had no news! We received an automatically generated acknowledgement of receipt in which you are assured that "your request will be processed within 48h to 72h taking into account working days." The promises are not kept. There is no after-sales service. If the sellers know how to sell you their products, you should be wary of the quality and the non-existent customer service. The welds on the legs of the sofa are fragile and thin and could break at any time.

Très bon service