Lakeshore Restoration LLC Reviews 

118
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and courteous, often highlighting their caring approach and clear communication. Many people noted the company's prompt response times, with teams arriving quickly and completing work efficiently and in a timely manner. Reviewers frequently commend the excellent service, thoroughness, and high quality of the work performed, often recommending the company for its specialized services. Consumers consistently express high satisfaction and readily recommend the company for its comprehensive and reliable services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the promptness and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, knowledge, and... See more

Response time

Users describe positive interactions with response times, with many reporting that calls and emails were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would highly recommend this company. Came immediately after I called and informed me all would be taken care of, and they went beyond my expectations. Very professional and knowledgeable. Came b... See more

Company replied

Rated 5 out of 5 stars

Rigo and his crew were at our house 48 hours after the recent heavy rains had seeped into our basement and completely soaked our carpet. Removing the carpet was essential and they did that and then s... See more

Rated 5 out of 5 stars

Everything was done exactly as planned. The workers were courteous and took the time to explain what they were doing. The materials used and craftsmanship of the employees was top notch. I would en... See more

Company replied

Rated 5 out of 5 stars

I cannot say enough good things about Lakeshore Restoration! When sewage flooded my basement, they were my heroes. They responded instantly, worked tirelessly, and transformed a disaster zone back to... See more

Company replied


Company details

  1. Water Damage Restoration Service
  2. Asbestos Testing Service
  3. Building Restoration Service
  4. Fire Damage Restoration Service

Written by the company

Lakeshore Restoration LLC is a water and fire damage restoration, mold removal and testing, air duct cleaning and remodeling service contractor that has been serving Manitowoc County, WI, and the surrounding areas since 2012. Our team offers 24/7 emergency service for water and fire damage related events, and we can also help you with floods, mold removal, mold remediation, odor control, sewage cleanups, air duct cleaning and renovation or remodeling projects. Our team of experienced professionals is licensed, insured and certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), and they are committed to providing our customers with the highest quality service possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

118 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(118)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alex and his team were great

Alex and his team were great. They remediated a reoccurring mold issue in the main bath due to a poor exhaust fan placement. Installed the correct size fan and re routed exhaust all while maintaining the schedule they had committed to. We are very pleased with their work

July 2, 2026
Rated 5 out of 5 stars

Excellent service

Prompt and friendly service. Alex came the same day I called to evaluate my “project” and quickly generated a quote.

June 4, 2026
Rated 5 out of 5 stars

Alex was great to work with and kept me…

Alex was great to work with and kept me aware of what they were doing and why they needed to do it as the restoration went along. There’s were multiple issues in my basement and they took care of them all in a timely matter. I’d gladly recommend them to others!

May 20, 2026
Rated 4 out of 5 stars

Prompt and efficient

The company was prompt and the the work was done efficiently. Rodrigo, Alex and Raymond were all helpful and understood the project needs. They were friendly and answered questions without talking down to us. There were some issues with communication with one employee and some paint left on woodwork that we actually cleaned off, but Rigo and Alex handled these very well.
We would consider this company in the future for other projects.

March 23, 2026
Rated 5 out of 5 stars

Communicated well and timely.

Showed up on time to view the area ahead of time, and again on scheduled clean-up date. Clean up completed satisfactorily. Cost was as stated in estimate/no hidden costs. Alex was easy to communicate with. Would recommend.

April 24, 2026
Rated 5 out of 5 stars

Lakeshore has been with us the whole…

Lakeshore has been with us the whole way. I am so glad we went with someone local to help with our disaster. They are fantastic. Every single person on their team is caring and professional. They work their tails off, too. They have been a great resource for working with our insurance company. Our disaster struck on Christmas Eve and they came immediately. So good.

December 24, 2025

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Rated 5 out of 5 stars

Superb workmanship, exceeded above expectations

Lakeshore Restoration LLC was excellent from start to finish. The best contractor I have worked with in my experience, communication was spot on, every phone call, email answered immediately and the workmanship was spot on. I am very pleased with the work that was completed on a timely fashion. I would strongly recommend them to friends and family. Don't hesitate to call them for your restoration needs!

March 20, 2026
Lakeshore Restoration LLC logo

Reply from Lakeshore Restoration LLC

Thank you for taking the time to share your experience with Lakeshore Restoration LLC. We truly appreciate your kind words and your trust in our team.

Providing clear communication, prompt responses, quality workmanship, and timely project completion are standards we work hard to deliver on every project. It means a great deal to know that your experience exceeded expectations.

Thank you as well for recommending us to your friends and family. Referrals from satisfied customers are one of the highest compliments we can receive. If you ever need assistance in the future, we are always here to help.

Rated 5 out of 5 stars

Prompt and Professional

Rigo and Team were extremely professional and prompt when answering any of my questions. I submitted a request over the weekend to be contacted. Rigo reached out first thing the following Monday and scheduled a free consultation that same week. I would highly recommend Lakeshore Restoration.

April 10, 2026
Lakeshore Restoration LLC logo

Reply from Lakeshore Restoration LLC

Thank you for your thoughtful review and for trusting Lakeshore Restoration LLC.

We understand how important timely communication and prompt scheduling are when dealing with restoration concerns, so we work hard to respond quickly and make the process as smooth as possible from the first call onward. We’re glad we were able to arrange your free consultation promptly and answer all of your questions along the way.

Your recommendation means a great deal to Rigo and the entire team. We truly appreciate your support and are always here if you need assistance in the future.

Rated 5 out of 5 stars

We needed a mold test asap to get a…

We needed a mold test asap to get a loan to go through. Rigo was there the next morning and got the test done.

April 2, 2026
Lakeshore Restoration LLC logo

Reply from Lakeshore Restoration LLC

Thank you for taking the time to share your experience with Lakeshore Restoration LLC.

We understand that situations involving financing, real estate transactions, and loan deadlines often require fast action, so we’re glad Rigo was able to respond quickly and complete your mold testing the very next morning.

Providing prompt service, reliable scheduling, and professional assistance when timing matters most is something we take seriously. We truly appreciate your trust in our team and thank you for choosing Lakeshore Restoration LLC.

Rated 5 out of 5 stars

They came within an hour of me calling

They came within an hour of me calling. Talked to the agent and were working next day. Very reliable and professional!

January 29, 2026
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Reply from Lakeshore Restoration LLC

Thank you for your great review and for trusting Lakeshore Restoration LLC.

We know that when property damage happens, quick response and clear communication are critical. We’re glad we were able to arrive promptly, explain the process, and get work started quickly for you.

Your comments about our reliability and professionalism mean a lot to our team. We truly appreciate the opportunity to help and are always here if you need us again in the future.

Rated 5 out of 5 stars

They did the work within 4 days of me…

They did the work within 4 days of me asking them to do it because I had a deadline. They were thorough, knowledgable, and did a great job of cleaning the area when done.

March 27, 2026
Lakeshore Restoration LLC logo

Reply from Lakeshore Restoration LLC

Thank you for taking the time to share your experience with Lakeshore Restoration LLC.

We understand how important deadlines can be, and we’re glad we were able to schedule your project quickly and complete the work within the timeframe you needed. Providing efficient service without compromising quality is always our goal.

We also appreciate your comments regarding our thoroughness, knowledge, and jobsite cleanliness. Treating each property with care and leaving the area clean when work is complete are standards we take seriously.

Thank you again for your trust in our team. We truly appreciate your support and are always here if you need assistance in the future.

Rated 5 out of 5 stars

Good customer service

Good customer service. Job was well done.

February 13, 2026
Lakeshore Restoration LLC logo

Reply from Lakeshore Restoration LLC

Thank you for your review and for choosing Lakeshore Restoration LLC.

We’re pleased to hear you were happy with our customer service and the quality of the completed work. Providing a positive experience and professional results on every project is something our team takes pride in.

We truly appreciate your support and the opportunity to assist you. Please don’t hesitate to reach out if you ever need help in the future.

Rated 5 out of 5 stars

Alex came out the same day. Needed an estimate on Asbestos removal.

Alex came out the same day I called. Looked had to be done with the Asbestos I had in the basement. Didn't know about the Asbestos till someone told me that it was in the basement. Lived in the house for over 38 years without knowing. Alex answered all my questions. The workers are Friendly, Knowledgeable about the work they are doing and cleans everything up. Removal was done on 3/12 2026.

March 6, 2026

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