I ordered the wrong size, and when I got in touch regarding a swap. The customer service was quick and efficient. Also gave great help in the questions I had regarding my body shape and exchange was s... See more
Company replied
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Review summary
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What a fantastic company run by some fantastic women ! As a husband trying to buy something special for our honeymoon the service in helping me choose the right peace and also the help with getting th... See more
Company replied
I found it very easy to navigate and find what I was looking for on the Lace & Lush website. They have clear labels, clear pricing and information. Although I did find shipping took a little longer to... See more
Company replied
I had a fantastic experience with Lace & Lush! The quality exceeded my expectations, and everything arrived exactly as described. What really stood out was their amazing customer service. They always... See more
Company replied
Company details
Written by the company
Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be. We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!
Contact info
Netherlands
- laceandlush.com
4.1
Great
713 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Accidentally ordered the wrong size
Accidentally ordered the wrong size, the customer services team dealt with this swiftly and efficiently.. quality garments. Will buy plenty more
August 30, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much, Val! 🥰 We’re so happy to hear you had an amazing experience and love every piece. Your support means so much to us! 💕
Love,
Lace & Lush
Beautiful lingerie
Beautiful lingerie, and excellent customer service
September 1, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much, Grace! 💕 We’re delighted to hear that you love your lingerie and had a great experience with our customer service. We truly appreciate your lovely feedback and support! 🥰
Love,
Lace & Lush
Customer Service is Great
Had to return items due to it being the wrong size. The customer service person made everything so easy and was nice to work with!
August 14, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your lovely feedback! 💕 We’re so happy our team could make the sizing issue easy and stress-free for you. We truly appreciate your support and hope you love your new size! 🥰
Love,
Lace & Lush
Poor delivery support and missing parcel DO NOT USE
I have been waiting on my lingerie set for my Fiance for over 3 weeks now. I have not had an update on Evri's tracking for nearly 3 weeks and it ships directly from China. It's just a drop shipping website. Support wants me to 15 BUSINESS days of no tracking info update. Why is a reputable company like this still using Evri? They have such a poor reputation it just seems like an unnecessary cost cutting measure to me.
Do NOT buy from here. They are absolutely useless. I am going to pursue a chargeback from bank for this purchase.
August 9, 2026
Unprompted review
Reply from Lace & Lush
Hi Ray,
We’re very sorry to hear about your experience and completely understand how frustrating it is to be waiting this long without a meaningful tracking update.
This is certainly not the experience we want for our customers. Our support team would be happy to review the shipment again and work with you toward an appropriate resolution rather than leaving you without answers.
Please get back in touch with us with your order details so we can look into this further and help get the situation resolved as quickly as possible.
Kind regards,
Lace & Lush Customer Experience Team
Fantastic customer service, Shein quality items
I spent just over £80 on 3 sets. They looked stunning online and after waiting nearly 3 weeks for delivery I was really disappointed when I opened them. The quality was very poor and almost identical to items I've ordered from Shein. The bras didn't fit and customer service was fantastic. I wish I could give them 5 stars for that alone. But unfortunately, charging what they do for Shein quality is really disappointing. The super long delivery time for the originals and the replacements make me wonder if they are actually from those Chinese sweat shops.
And before customer service responds to this saying "we didn't receive an email from you regarding this"... how can I show the quality via a photo when the photos on your website are fantastic?
July 10, 2026
Unprompted review
Reply from Lace & Lush
Hi Ashleigh,
Thank you for taking the time to share such detailed feedback. We’re very glad to hear that you had a positive experience with our customer service team, although we’re genuinely sorry that the quality and delivery time of your items did not meet your expectations.
We completely understand that concerns about overall quality cannot always be properly demonstrated through photos, and we appreciate you explaining how the items felt and compared with what you expected based on our website.
We also want to assure you that we take feedback regarding product quality and delivery times seriously, as it helps us identify where we need to improve. Your comments have been noted and will be shared with our team.
Thank you again for your honest feedback and for giving us the opportunity to assist you with the fit issue.
Really happy with my purchases
I’ve ordered from Lace & Lush twice now, and both experiences have been great. Everything went smoothly with my orders, and the parcels were fully trackable throughout delivery. The sizing was also spot on, and I was pleasantly surprised by how comfortable the sets are to wear.
With my second order, one of the sets I had ordered was no longer available in my size. The Customer Experience Team contacted me and offered either a refund or a replacement. I chose the replacement, and they changed it to another set for me without any hassle.
I’m really happy with both my purchases and the customer service I received. I’ll definitely be coming back to shop with Lace & Lush again!
September 1, 2026
Unprompted review
Reply from Lace & Lush
Hi Szabina,
Thank you so much for your lovely review! 💕
We’re delighted to hear that you’ve had such positive experiences with both of your orders and that you’re happy with the fit, comfort, and delivery process.
We’re also glad our Customer Experience Team could quickly help with the unavailable set and make the replacement process easy for you. Your kind words truly mean a lot to our team.
We can’t wait to welcome you back for your next Lace & Lush order! ✨
Fixed my mistake
I made an error in my order and thank to Lush & Lace who not only picked up on the error they reached out to me to rectify the issue and send me my correct order
August 31, 2026
Unprompted review
Reply from Lace & Lush
Hi Dahlia,
Thank you so much for your kind review! 💕
We’re so happy our Customer Experience Team was able to spot the issue and help correct your order before it became a bigger problem. Making sure our customers receive exactly what they intended to order is always important to us.
We truly appreciate your support and hope you love your order! ✨
Review
I found it very easy to navigate and find what I was looking for on the Lace & Lush website. They have clear labels, clear pricing and information. Although I did find shipping took a little longer to get to me (I assume that’s because of being in NZ) without a clear guideline of when it would arrive. Once I received my package though, it was great. The quality feels so premium and nice. The sizing is great and I would say pretty much as good as you could ask for, for something of this material etc. love my new pieces and they really do make you feel so confident and happy!
August 13, 2026
Unprompted review
Reply from Lace & Lush
Hi Teigan,
Thank you so much for taking the time to share your experience! 💕
We’re delighted to hear that you found our website easy to navigate and that you’re loving the quality, fit, and feel of your new pieces. Knowing they make you feel confident and happy truly means so much to us! ✨
We also really appreciate your feedback regarding the delivery time and tracking expectations for New Zealand. We understand how important it is to have a clearer idea of when your order will arrive, and we’ll keep your feedback in mind as we continue improving the experience for our customers.
Thank you again for choosing Lace & Lush. We hope you enjoy every moment in your new pieces! 💗
Great after sales service easy to…
Great after sales service easy to exchange sizes
August 28, 2026
Unprompted review
Reply from Lace & Lush
Hi Frédéric,
Thank you so much for your lovely review! 💕 We’re delighted to hear that you had a great experience with our customer service and found the size exchange process easy.
We truly appreciate your support and hope you love your Lace & Lush pieces! ✨
If I could give them a Zero I would
If I could give them a Zero I would. I ordered my product nearly 2 months ago. Item never arrived. I've been back and forth with their 'customer support' and been told that because it dispatched, you cannot get a refund after 15 minutes of placing order. They sent me tracking info that proves that the USPS label was created but that USPS was awaiting the arrival of the product - it never arrived at the facility. That was 6 weeks ago the first and only update on the tracking info. The product has got lost en route to the USPS facility and they are refusing to give me a refund now. I offered a solution where they send me a second order and should the first order arrive I would return it. I'm not reporting them to the better business bureau and filing report with my bank. DO NOT WASTE YOUR MONEY. Terrible customer service, despite requests to escalate and clear evidence by their own admission that it never arrived.
August 27, 2026
Unprompted review
Reply from Lace & Lush
Hi Nicole,
We’re very sorry to hear about your experience and completely understand your frustration after waiting so long for your order.
This is not the experience we want for our customers, particularly when tracking has not shown meaningful movement for an extended period. We’d like the opportunity to review your order and the previous communication with our team so we can determine the appropriate next steps.
Please contact us at info@laceandlush.com with your order number and mention this review so our team can look into the situation further.
We sincerely apologize for the frustration and inconvenience this has caused.
Excellent quality
August 25, 2026
Unprompted review
Reply from Lace & Lush
Hi Anthony,
Thank you so much for your review! 💕 We’re delighted to hear that you’re happy with the quality of your Lace & Lush purchase.
We truly appreciate your support and hope to welcome you back again soon! ✨
Great products
Great products, good quality, good sizing and amazing customer service!
August 26, 2026
Unprompted review
Reply from Lace & Lush
Hi Catherine,
Thank you so much for your lovely review! 💕 We’re thrilled to hear that you’re happy with the quality, sizing, and your experience with our customer service team.
We truly appreciate your support and hope you enjoy your Lace & Lush pieces! ✨
Great product and my wife looked and…
Great product and my wife looked and felt amazing!
August 25, 2026
Unprompted review
Reply from Lace & Lush
Hi Andrew,
Thank you so much for the wonderful review! 💕 We’re delighted to hear that you loved the product and, most importantly, that your wife looked and felt amazing in it. ✨
We truly appreciate your support and hope to welcome you back to Lace & Lush again soon!
Great lingerie and excellent customer support
I have ordered a Georgina lingerie set that was extremely sexy and comfortable. Unfortunately it broke after only a couple of uses but once notified to the Lace and Lush team they immediately shipped a new set. This is definitely a 10 star customer support experience! Thank you
August 25, 2026
Unprompted review
Reply from Lace & Lush
Hi Francesca,
Thank you so much for your wonderful review! 💕 We’re sorry you experienced an issue with your Georgina set, but we’re delighted that our team could quickly make things right and arrange a replacement for you.
Your “10-star” comment truly made our day! ✨ Thank you for your trust and support, and we hope you enjoy your new set!
Reply from Lace & Lush
Thank you so much for your lovely review! 💕
We’re so happy to hear that your wife loves it and that you were pleased with both the quality and quick delivery. We really appreciate your support and hope to see you again soon! ✨
Reply from Lace & Lush
Hi Ana,
Thank you so much for your kind review! 💕 We’re delighted to hear that you had a positive experience with our customer support team.
We truly appreciate your support and hope to welcome you back to Lace & Lush again soon! ✨
What a fantastic company run by some…
What a fantastic company run by some fantastic women ! As a husband trying to buy something special for our honeymoon the service in helping me choose the right peace and also the help with getting the size correct was absolutely next to none ! Emma was extremely helpful and I must say the outfit looks stunning cant wait for next week to see the wife enjoy it as much as I am going to
August 20, 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for such a wonderful review! 💕
We’re delighted to hear that Emma was able to help you choose the perfect piece and find the right size for such a special occasion. We’ll be sure to pass your lovely feedback on to her!
We hope you both have an incredible honeymoon and wish you a truly unforgettable time together. ✨
Lace & Lush is great!
Lace & Lush is great!
I experienced some shipping issues that were out of their hands. When I reached out, they responded promptly with different options of solutions & ways for them to make it right!
It's rare to see this level of customer service. I appreciate them!
August 19, 2026
Unprompted review
Reply from Lace & Lush
Hi Whitney,
Thank you so much for your wonderful review! 💕 We’re sorry you experienced shipping issues, but we’re so happy our team could respond quickly and provide solutions that worked for you.
Your kind words about our customer service truly mean a lot to us. Thank you for your patience, understanding, and support! ✨
Haven’t purchased
Haven’t purchased, but upon looking deeper into the site, I found multiple items which are on this site under 1 name, and the exact same item on another site under a different name. Clearly multiple ’companies’ drop shipping the same clothes
Wouldn’t waste money on this crap tbh.
August 18, 2026
Unprompted review
Reply from Lace & Lush
Hi Stephen,
Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to research before making a purchase.
While similar styles may sometimes be available through different online retailers, we stand behind the products and service offered through Lace & Lush. We always encourage customers to make the purchasing decision they feel most comfortable with.
If you have any specific questions about one of our products, we’d be happy to provide further information.
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