Super app bien pratique si on n’a pas le temps (ni l’envie !) de faire du shopping, mais qu’on veut être bien habillée quand même ^^
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good selection of clothes very suited to me and my style and what I like. I sadly could not keep them all due to money but all items were perfect for me. I look forward to my next delivery in May
No time for shopping, online shopping always comes with disappointing surprises, I trust the algorithm from Lookiero more than my own taste.
I had an extremely disappointing experience with Lookiero. I originally had a UK account and recently moved back to France. After updating my address to a French address on my account,... See more
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Written by the company
Lookiero est votre service de Personal Shopper en ligne. Vous recevez 5 articles sélectionnés spécialement pour vous, livrés dans une box à essayer chez vous. Gardez ce que vous aimez et ne payez que les pièces que vous gardez !
Contact info
France
- lookiero.fr
4.0
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 2 weeks
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THEY WILL NOT HESITATE TO STEAL FROM YOU
I had an extremely disappointing experience with Lookiero.
I originally had a UK account and recently moved back to France. After updating my address to a French address on my account, I placed an order without any issue. At no point during the process was I told that a UK account could not receive deliveries in France.
I received all the “track your parcel” notifications from Evri, but the parcel never arrived. I immediately contacted both Evri and Lookiero to report that I had not received anything.
Despite this, Lookiero continued sending me messages asking me to select the clothes I wanted to keep and return the rest. I repeatedly explained that I never received the box in the first place.
Eventually, Lookiero admitted that because my account was originally based in the UK, they actually could not send a box to France and told me they would cancel my account. I accepted this and thought the issue was resolved.
Then, two months later, I suddenly received a message thanking me for “selecting all my clothes” — and Lookiero charged me nearly €300 for items I never received.
I contacted customer service immediately asking for a refund and explaining the entire situation again. It has now been over a week with no response whatsoever.
Charging a customer for a parcel that was never delivered, especially after acknowledging the order should never have been processed, is completely unacceptable. Very poor customer service and extremely frustrating experience. DO NOT BUY FROM THEM.
March 31, 2026
Unprompted review
I was charged for an item that I…
I was charged for an item that I returned. I reached out using they online contact form and by DM and silence. No reply at all. From their Insta comments the same has happened to a lot of people. I wish I had checked their socials beforehand - I only checked here and the Trustpilot rating and comments looked good. Shame as I like the concept but not if I get charged for items I send back.
April 25, 2026
Unprompted review
Super app bien pratique
Super app bien pratique si on n’a pas le temps (ni l’envie !) de faire du shopping, mais qu’on veut être bien habillée quand même ^^
November 3, 2025
Reply from Lookiero France
Bonjour Myriam,
Merci beaucoup pour votre commentaire. Nous sommes ravis que notre App vous plaise.
À bientôt dans votre box !
Nous vous souhaitons une belle journée,
Lookiero CS Team
Reply from Lookiero France
Bonjour Cinzia,
Merci beaucoup pour votre commentaire ! Nous sommes ravis d’apprendre que notre formule vous plaît.
C’est toujours un plaisir de vous surprendre à chaque nouvelle box, et nous avons hâte de continuer à le faire.
Excellente journée à vous,
L’équipe Lookiero CS
Thank you for a lovely choice of…
Thank you for a lovely choice of clothes you choose for me ,It was a great experience.
September 24, 2024
Reply from Lookiero France
Hello,
Thank you very much for your comment, we are delighted to hear that you appreciate our concept and the items selected for you by your Personal Shopper. We hope to continue winning you over with our future boxes!
We wish you a wonderful day,
Lookiero CS Team
Reply from Lookiero France
Bonjour Desirée,
Merci beaucoup pour votre note. Nous espérons continuer à vous conquérir avec vos futures box !
Nous vous souhaitons une belle journée,
Lookiero CS Team
Reply from Lookiero France
Bonjour,
Merci beaucoup pour votre commentaire et votre note, nous sommes ravies que vous appréciez notre service ! Sachez que vous pouvez indiquer en commentaire à votre Personal Shopper un budget que vous ne souhaitez pas dépasser afin qu'elle le prenne en compte pour vos prochaines sélections !
Nous vous souhaitons une bonne journée,
Lookiero CS Team
Reply from Lookiero France
Bonjour Hervelyne,
Merci beaucoup pour votre commentaire, nous sommes ravies d'apprendre que vous appréciez notre concept. Nous espérons continuer à vous conquérir avec vos futures box !
Nous vous souhaitons une belle journée,
Lookiero CS Team
Reply from Lookiero France
Bonjour Sophie,
Merci beaucoup pour votre commentaire, nous sommes ravies d'apprendre que vous appréciez notre concept et les articles sélectionnés pour vous par votre Personal Shopper. Nous espérons continuer à vous conquérir avec vos futures box !
Nous vous souhaitons une belle journée,
Lookiero CS Team
personal shopper très attentive à nos…
personal shopper très attentive à nos besoins , vêtements au top 👌🏾 ☺️
March 19, 2024
Unprompted review
Reply from Lookiero France
Bonjour,
Nous sommes ravies de savoir que les sélections de votre Personal Shopper sont à votre goût et correspondent à vos attentes, merci beaucoup pour le partage de votre expérience ! Nous espérons continuer à vous surprendre avec vos prochaines box !
Nous vous souhaitons une belle journée,
Lookiero CS Team
J’aime le concept surprise et facilite…
January 25, 2023
Unprompted review
I trust the algorithm from Lookiero more than my own taste
No time for shopping, online shopping always comes with disappointing surprises, I trust the algorithm from Lookiero more than my own taste.
February 26, 2023
Unprompted review
Loved everything selected for me
good selection of clothes very suited to me and my style and what I like. I sadly could not keep them all due to money but all items were perfect for me. I look forward to my next delivery in May
January 29, 2023
Unprompted review
Super box très bon service
October 1, 2022
Unprompted review
Tres belle selection
Tres bonne selection, super adaptée a ma morphologie
June 28, 2022
Unprompted review
Reply from Lookiero France
Bonjour Velina,
Merci beaucoup pour votre commentaire, nous sommes ravies que votre sélection ai été à votre goût ! Nous espérons continuer à vous proposer des articles qui vous correspondent dans vos futures box !
Nous vous souhaitons une bonne journée,
Lookiero CS Team
Lookiero est une excellente alternative…
Lookiero est une excellente alternative car je n'aime pas le shopping et vous me proposez des vêtements que je n'aurai jamais choisi.. et pourtant ils me plaisent à chaque fois !
January 6, 2022
Unprompted review
Reply from Lookiero France
Bonjour chère cliente,
Merci pour votre commentaire et votre confiance. Quelle joie de vous savoir séduite par l'expérience Lookiero ! Parfois un regard extérieur peut apporter de belles surprises.
Nous vous souhaitons une excellente journée,
Lookiero CS Team
Everything turned out great
Everything turned out great ! I love the choices made by my personal shopper! Delivery was on time. Colisprive gives you live updates on tracking. Gentle reminders for any returned items. It was a smooth transaction! I cant wait for my next box ❤️
November 22, 2021
Unprompted review
Reply from Lookiero France
Hi Kristine,
Thank you for your lovely feedback!
We appreciate the opportunity you gave us to style you and are happy to hear that your first experience with our service was so positive.
We’re looking forward to styling you again soon!
Kind regards,
Lookiero CS Team
Vêtements super !
October 22, 2021
Unprompted review
Reply from Lookiero France
Bonjour Chloe,
Nous sommes ravies que vous aimiez les articles sélectionnés pour vous par votre Personal Shopper, merci beaucoup pour votre commentaire ! Nous espérons que vos prochaines sélections vous conviendront autant !
Nous vous souhaitons une bonne journée,
Lookiero CS Team
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