loveaero.co Reviews 

176
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers had a great experience with this company. Customers genuinely love the beautiful jewelry pieces, frequently mentioning that they look stunning, sparkle wonderfully, and always come neatly packed in nice protective pouches. Consumers often praise the extremely helpful customer support team for resolving order issues quickly, answering promptly, and making sure every customer interaction ends positively. Some people were dissatisfied with the long shipping times and items arriving damaged, tarnished, or looking cheaper than expected. Some reviewers also noted that certain products did not hold up well over time, with frequent complaints about broken clasps or incorrect sizing.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Quality

Customers had ambiguous experiences with quality. Many consumers praised the beautiful designs, durability,... See more

Order

People report positive experiences with order, noting that purchasing is smooth and items arrive nicely... See more

Customer service

Consumers find customer service to be positive, highlighting extraordinary and helpful support. Reviewers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers appreciate the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I am giving this site an initial review of 3 stars because of everything I could find nothing said my order would be shipped from China but rather US,Australia yet today's shipping confirmation says... See more

Company replied

Rated 3 out of 5 stars

AMENDMENT 7/30/26 Customer support was helpful and immediately I was refunded. Appreciate the follow up. ⭐️⭐️⭐️ Delivery was from CHINA. Over (21) days to receive. All bracelets a... See more

Rated 5 out of 5 stars

The quality and style of the jewlery pieces are great! I initially purchased from another company who made the same claim, however their jewlery did not hold up, and did not look the same as advertis... See more

Rated 5 out of 5 stars

Satisfied Customer! Received my order well packaged/intact. Each individual piece of jewelry was in a small cute pouch very well preserved. I’ve been wearing a few piece ever since i received it. Defi... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

176 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(176)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome jewelry!

Very nice jewelry and the customer service was extraordinary! Thank you Love Aero!

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

They suck!

Order came in on the 20th day. After waiting so long one bracelet came all scratched. Another bracelet plus three necklaces the clasp doesn’t close completely so the necklace comes right out. One of the rings in three days turned my finger green. Gave my mother a bracelet and hers as well seems to be loosing its color already, like it’s turning brown the gold is faded and this is now within four days. When I emailed them they replied with something that had nothing to do with my complaint and wanting a refund. Emailed them three more times and still no response. No one should buy from here they’re scammers. If I knew it was coming from china I would have never ordered from here in the first place.

August 16, 2026
Unprompted review
Rated 2 out of 5 stars

Finally after 3 weeks received my…

Finally after 3 weeks received my order, was tarnished when it was delivered, felt rough on skin and cheap looking. Will not be ordering from them again, not gonna bother with return as it didn’t come with any packaging slip or return address. Chinese Junk.

August 21, 2026
Unprompted review
Rated 2 out of 5 stars

Shipping takes forever and quality not great

The first items I ordered were beautiful and came quickly so I decided to order a few more for gifts. Out of 5 items I received 1 and as of today 24 days have gone by. I have messaged customer service a number of times and they apologized but I’ve become very disappointed. I will say the celestial earrings I ordered were very small and did not have the quality I was expecting. More for a child, but I’ll keep even though they offered to return for a different pair.

August 19, 2026
Unprompted review
Rated 4 out of 5 stars

Two of the pieces were the wrong piece…

Two of the pieces were the wrong piece and it took a little longer than expected to receive. That being said, I like the jewelry. So far it appears to be well made and the pieces that were correct were as they were represented.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality for the price

The pieces are high quality for the price and appear like the picture. So far they have not tarnished or caused any irritation. I was accidentally sent the wrong piece, however the customer service team answered promptly and sent me the correct piece and allowed me to keep the other one ,which was nice. I wish their shipping was a little faster, but I would definitely order again!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Keep you informed every step of the way…

Keep you informed every step of the way via emails. They carefully packaged everything, even individually bagged each item in its own velvet bag to preserve their beauty for shipping & delivery as well as for personal storing to preserve their beauty. Including care instructions. Its so much excitement to unveil each item.

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

This company is awful

This company is awful! My pieces tarnished quickly. I wanted to use my lifetime guarantee that they boast. They’ll replace the piece for a shipping and handling fee that is the same as you originally paid. I argued with them for forever! They have no true customer service. Total scam.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

I wanted to love these pieces, but they do not hold up to real life. The brand claims the metal won't change color, but after a week of normal daily wear, the bracelet has heavily tarnished on the back. The craftsmanship is also severely lacking; a single drop on the floor caused four stones to fall right out of the ring. Highly disappointed and would not recommend.

July 11, 2026
Unprompted review
Rated 3 out of 5 stars

No “Love” for “Aero”

AMENDMENT 7/30/26
Customer support was helpful and immediately I was refunded.
Appreciate the follow up.
⭐️⭐️⭐️

Delivery was from CHINA.
Over (21) days to receive.
All bracelets are different sizes.
One size for a child, one size for a teenager’s wrist.
Not one bracelet was for a Woman/Adult’s wrist.
I have written within their App NO RESPONSE.
I have, separately, emailed 3x’s.
AGAIN NO response.
NOT as stated their
Love Aero Policy (“Will respond within days”)

- - -

July 9, 2026
Unprompted review
Rated 4 out of 5 stars

I bought some pieces on may 23 and all…

* I talked with customer service of Love aero and they are amazing. Laila took care of my tarnished piece and she is sending another one to replace the ring was bad. Thank you Laila! *
Ibought some pieces on may 23 and all pieces, actually 5 pieces are tarnishing. Unacceptable, since they say is tarnish free. Aero love is trying to solve this issue. I’ll be back to let all you know if everything will be resolved.

May 21, 2026
Unprompted review
Rated 4 out of 5 stars

I bought a variety of items

I bought a variety of items. The bangle bracelets are super cute. I also love my ring. The necklace is a bit of a harsh gold that doesn’t look good with my skin though. Another necklace didn’t even fit around my neck (and I am not a big person).

June 1, 2026
Unprompted review

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