Owala Reviews 

Wrong order sent out twice! First order was wrong bottle and quantity, second order only one of the two bottles arrived. We have now been advised the remaining bottle cannot be sent! Absolute riot of a company to deal with. Waiting on refund. Product not worth the hassle.

Ordered my bottle 11 days ago and there has been absolutely no update to my order. I’ve contacted customer care 4 times and all I’ve gotten is an AI response and no help whatsoever. It’s not as if the bottles are cheap and trying to get some help from customer service is just impossible!

Shocking, save ur time and money

I have multiple Owala products and enjoy using them. Unfortunately, due to a manufacturing error, the handle on one of my Owala products has fallen apart within 2 months of normal use. Although a little frustrating, I would have been happy had the warranty team dealt with this promptly.
Customer service has been terrible, 4-weeks on from submitting my warranty claim and no response from the warranty team. This is despite chasing, and being told that claims are normally dealt with within 1-3 weeks.
I can only assume that there are either many faulty Owala products creating an unmanageable workload for the warranty team, or aftercare is not a priority for the company. Either way it's unacceptable for a company that prices itself in the more premium end of the market.

I have some discoloration on the lid of a bottle that is less than three months old. I never leave it outside or in the car and I don't wash it in the dishwasher. I wash it in warm, soapy water with dish soap and a cotton dishcloth, but they are accusing me of damaging it with "extreme heat and harsh chemicals." They merely offered me a coupon code for free shipping to buy a new one. It would be nice if they stood behind their products, especially when they aren't years old.

I love the bottle and like how it works but it leaks when shut properly and my water goes warm after 20 minutes. I think mines just a faulty one as other peoples that I know don’t do that..

It works really well keep the warmth of the water for a long time easy to carry and just great

Purchased a bottle on 17 April it wasn’t suitable and returned it immediately. Still waiting for refund (30 May). Do not recommend.

I purchased an Owala FreeSip 30oz Tumbler in February 2026. By April 2026, the tumbler had already begun leaking.

When I submitted a warranty claim, I discovered that the gasket inside the mouthpiece was completely missing, which appears to be the cause of the leak. The product was only around two months old at that point.

Unfortunately, the customer service experience has been extremely frustrating. I specifically asked whether I could simply replace the missing gasket, but instead I was directed toward replacing the lid entirely.

Following that guidance, I purchased two replacement lids designed for another 30oz Owala product line, the Owala FreeSip Sway, only to discover they are not compatible with the original 30oz FreeSip tumbler I purchased. Replacement lids do not seem to be available at all for my original 30oz free sip tumbler

At this point, I have spent additional money on replacement parts that do not fit, and despite multiple follow-ups, no one has responded to help resolve the issue.

My frustration is not only with the defective product, but also with the poor customer support and unclear guidance provided during the warranty process. A tumbler that is only two months old should not fail because of a missing gasket, and customers should not be left purchasing incompatible replacement parts while trying to resolve what should have been a straightforward warranty issue.

I ordered a special edition birthday water bottle which cost $60 with shipping. That’s outrageous for a water bottle, but it is a fun print, and I thought Owala was a good company. The bottle arrived with a visibly deformed lid. I contacted Owala, and they said to submit a warranty claim if I felt it was a “manufacturing defect.” It is clearly a manufacturing defect. The plastic is deformed. It is brand new out of the box straight from Owala. I submitted the warranty claim, and they took almost two weeks to respond. Their response was that they did not consider it a warranty claim and I could purchase a new lid for my brand new bottle. So I haven t even taken it out of the package, and I am now being told to purchase a new lid. And note that this is a sold out limited edition bottle. There are no lids to match. They also said they understood this may be disappointing. DO NOT PURCHASE FROM OWALA. They do not stand by their product. Their customer service is nonexistent. You can read multiple comments on Reddit etc. regarding how terrible they are.

I mean it’s preppy but like delivery is slow and like broski there are sooooo many other water bottles out there 😒

We payed 11 dollars extra for my mom’s birthday present and we were going on vacation and the water bottle is still not here after the extra 11 dollars we payed for the express shipping. I made an order before and it worked fine. Don’t know what went wrong.

My wife bought me an Owala cup for my birthday at golf galaxy for my birthday. The lid was very tough to open and it would get stuck in unlock mode. In trying to open it at one point it cracked on the button. I put a warranty claim in and was denied because they said it is typical of a drop, ding or unintentional use.

Somehow though they sell replacement lids for 6 bucks that are never in stock wonder why that is I will never buy one again and I recommend to everyone to do the same.

My water bottle arrived with a missing gasket. I didn't realize at first what was wrong. When I discovered the issue I submitted a warranty claim and Owala said they're not responsible for missing gaskets, even though one is required for the item to work properly.

Wish I’d read the reviews before purchasing. Took 33 days to “arrive” ordered from uk site, it was dispatched from China to Hong Kong, finally marked as delivered but not to my address. Total con. Avoid at all costs.

Poor customer service. I received an Owala 24 oz for my birthday. The straw kept detaching. When I reached out to Owala, Wally, the AI assistant said that was a rare defect and I could buy a new straw if I wanted. My reply was that it was a defect and they should send me a new straw. Wally said I would need to send a copy of the receipt. Since it was a present and I didn't have the receipt, no new straw could be sent.

I like the water bottle they just have to fix design straw always falls out

I placed an order on March 3rd for nine 32 oz water bottles for a special 60th birthday trip coming up on March 22nd. On March 16th the tracking showed that a label had been created but the order had not been shipped. I called customer service and the rep said I would get an e-mail by the end of the day with a shipping update. I never heard anything. On March 17th I called again and they said they would get back by the end of the day. At 3:30 pm I called and they said they were working on getting them ready to ship but they would not go out that day. They offered "free" expedited shipping but that is only for 3-5 days so that will not work. They said there is no way they can send them any quicker and honestly I have reason to believe they won't be shipped out tomorrow either. I do not recommend ordering from this company. They obviously are having problems in their supply chain and are not transparent with providing accurate information to customers. Also they are unable to cancel the order so I am going to receive it when it is too late for me to use and have to experience the hassle of sending it back.

Poor customer service of owalalife . I placed an order on March 6, was not mailed until the 9th and expected delivery 14th. I tracked it and it says it was rerouted because of “address on the label is incorrect “. I checked the address and it was correct. I never had issue about wrong zipcode/ address. When you try to contact customer service, all you get is a bot. And the bot is blaming USPS. Found out it was just me who had the same issue, so I emailed the bot and screen shot reviews from other people. The bot stopped replying. LOL. Still no movement if you track it. I gave up and ordered somewhere else. My order was processed in less than 24 hours. Maybe workers from owala areall bots.

No customer's service skills, no email response even after you file a claim. I filled out the claim and then called them they told me shipping dept would contact me with a saluting. When l went to claims again they are now saying my 2 bottles are not covered under there warranty. I just received them and they came damaged where's the quality control in this company!! They just dont care about customer's. NEVER BUY FROM THEM AGAIN.