Opinly Reviews 

227
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, most reviewers were unhappy with their experience overall. Many people experienced deeply frustrating issues with unexpected charges appearing on their credit cards even after attempting to cancel their subscriptions. Consumers also noted that customer support was remarkably slow or entirely unresponsive when trying to resolve these ongoing billing problems. Though some customers encountered major hurdles, a small group of people found the platform quite useful and surprisingly easy to navigate. Reviewers mentioned that the dashboard is clear and effectively helps streamline routine tasks like publishing online content quickly. Some users also stated that the layout looks cool and offers good ideas for managing tasks.

What people talk about most

Payment

Users describe negative interactions with payment, frequently highlighting unexpected charges after... See more

Subscription

Reviewers mention negative feedback about subscription, noting that it feels extremely difficult to cancel... See more

Cancellation

People report negative experiences with cancellation, describing the process as confusing and difficult to... See more

User experience

Clients share ambiguous opinions on user experience, with some finding the platform to be an efficient and... See more

Response time

Customers consistently note negative experiences with response time, highlighting that support agents are... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It isn't bad, 1 thing, i cancelled the trial subscription on the second day then didn't log back in since. Then i noticed they have taken a monthly payment, returning here they claim they will refund... See more

Rated 3 out of 5 stars

I cancel the subscription and I was charge as well. The tool is good but complicate to configure well.

Rated 3 out of 5 stars

Joined the trial today. It's got some nice stuff but it is limited. Tried to cancel within the portal several times but no confirmation received. I've left a few messages on zendesk but no reply yet... See more

Company replied

Rated 2 out of 5 stars

Initially, I had a very negative experience. I cancelled my subscription during the trial period, but I was still charged. There was no clear cancellation confirmation, and despite attempting multip... See more

Company replied



Contact info

2.7

Poor

TrustScore 2.5 out of 5

227 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(227)

222 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall

Overall, Opinly seems to be a powerful platform with many useful features, especially for SEO and content optimization.

The interface is well designed and there are a lot of possibilities to automate and improve different processes. However, for me personally, the platform is still a bit too complicated and it takes some time to understand all the features and how to use them effectively.

I think the tool has a lot of potential, but a simpler onboarding process and more guidance for new users would make it much easier to get started.

September 6, 2026
Rated 1 out of 5 stars

Unexpected charges and very difficult…

Unexpected charges and very difficult cancellation experience
I signed up for Opinly to test the service, but the experience quickly turned into a billing problem.
After the trial, I was charged USD 160.65 for a yearly Business subscription and another USD 29.00 for an additional service. I had barely used the platform, so I cancelled both the main subscription and the LLM Visibility add-on through the dashboard.
The dashboard clearly showed that the subscriptions were cancelled, with options to “Reactivate” and “Resume”.
Despite this, Opinly later attempted to charge my card another USD 59.00 for the LLM add-on after it had already been cancelled.
I contacted support several times and asked for clarification and a refund. Instead of resolving the issue, I mostly received explanations about their terms and automatic trial conversion.
My advice to anyone considering this service: read the billing terms very carefully, monitor your card after the trial, and make sure every add-on is cancelled separately.
I personally would not use this service again because the billing experience has completely destroyed my trust in the company.

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

systematic subscription trap

Avoid. I cancelled my account and 3-day free trial IN WRITING on day 1 (2 Sep 2026), emailing and explicitly telling them NOT to charge my card and to delete my stored payment method — long before the trial ended. They charged me anyway: twice on 5 Sep 2026, USD 160.65 and USD 138.00 (USD 298.65 total), for a service I never used and had already cancelled. That is an unauthorized charge, plain and simple.

What makes this worse: I am clearly not alone. Review after review here describes the exact same thing — people cancel, and Opinly bills them regardless and ignores refund requests. When the same conduct hits this many customers, it stops looking like a "mistake" and starts looking like a deliberate business model: lure people in with a "free trial," then charge cancelled users and stall on refunds.

I have sent a formal refund demand, disputed the charges with my bank (chargeback), and filed a complaint with the FTC. If Opinly billed you after you cancelled: document everything, dispute it with your bank, and report it. Do NOT let them keep your money.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

**Easy to Use and Straightforward**

Sure — here's a natural-sounding review you can paste:

> Really easy to use and the information is laid out clearly. I like that I can get the information I need without having to dig through a bunch of unnecessary stuff. The page is straightforward, useful, and saves me time.

September 5, 2026
Rated 1 out of 5 stars

this is a scam

this is a scam. Do not subscibe to the trial. They will just go on to charge you even if you cancel subscripton and the helpdesk will go totally silent.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Pure AI slop

Pure AI slop. Cancellation does not work, they will charge you after the free trial even if you cancel.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

I cancelled in writing on 26 August…

I cancelled in writing on 26 August 2026, while I was still in the trial and before any paid period should have started.

The service was not working for us, and I asked for the subscription to be cancelled so I would not be charged.I was charged anyway after that cancellation.

When I tried to deal with the account, I was told I could not cancel or regain control unless I paid another $69.

That is not a reasonable way to end a trial.I have asked my card issuer to block this merchant so they cannot take further payments. I would not recommend signing up unless you are sure you can cancel in-account, in one step, and get written confirmation that billing has stopped.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Beware of scam

Beware, Opinly is a scam!

Cancelled my subscription, but they still charged my card, and they keep trying every month

September 4, 2026
Unprompted review

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