I was taken care of quickly and efficiently! Customer service for Ollie it top notch, very friendly and offered options to help my situation. The food is amazing, at least my dogs absolutely love it.... See more
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Review summary
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I had an experience with a mix-up on my delivery order. I contacted customer service and the representative was spunky and caring and expedited my starter box. I recently received my 8-week supply. My... See more
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Noticed in the corner, where the comment was that it said to ask about help with deciding which diet to pick. I felt so confident after being helped by the person that I ended up buying it for all fou... See more
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I have a beautiful Pekingese. He has been pure joy except I was finding it impossible to find food he actually enjoyed. I finally tried Ollie and he is excited to eat now. Product is high quality a... See more
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Company details
Written by the company
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Contact info
United States
- ollie.com
4.7
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Ollie, Simply the Best
The boxes alway arrive on the correct date. The food is frozen solid and in perfect condition. Lucy, our Golden loves it and it is healthy for her. Over the years we have had 2 small problems, after all when you are trying to ship frozen dog food to S. Florida in the heat of summer, that is difficult. Both problems that we had with Ollie, they stood behind their food 100% and gave us quick replacements at no cost and bo questions asked. We love Ollie food and more importantly Lucy loves it!
November 5, 2026
Unprompted review
Everything has been easy and quick
Everything has been easy and quick. The meat arrived very frozen. Thank you so much I’m sure my girls will love it.
Kathy Weter
November 4, 2026
Unprompted review
They are great
They are great! They help figured out a solution to my dogs picky behavior and gave me some great tips for the other. They work with your budget and help plan the best for you and your pups! Friendly and helpful and true to their guarantee and word!
November 4, 2026
Unprompted review
I’ve had a wonderful experience with…
I’ve had a wonderful experience with Ollie! I recently had an issue with a food delivery that arrived with some opened bags and frozen food that had thawed. I reached out with my concerns, and their customer service team responded immediately and went above and beyond to make things right. They offered a more than fair solution, and I truly appreciated their promptness, professionalism, and genuine care. It’s reassuring to know that a company stands behind its products and values its customers. Thank you, Ollie, for such excellent customer service!
November 4, 2026
Unprompted review
Ollie is a great choice for fresh food
My boys love the food. Excellent response from customer service. I have had only positive experiences with Ollie. I would recommend them to anyone with fur babies who are picky about what they eat.
November 4, 2026
Unprompted review
My baby Roo loves his ollie doggie food
My baby Roo loves his ollie doggie food
November 3, 2026
Unprompted review
The representative was understanding
The representative was understanding, knowledgeable and very kind.
November 2, 2026
Unprompted review
The Great Customer service and rapid…
The Great Customer service and rapid response.
November 2, 2026
Unprompted review
Brianna was so easy to work with
Brianna was so easy to work with. Professional and friendly. I just had to ask a couple of questions and she answered quickly and easily My puppy is enjoying her new food and Im loving thr convenience.
November 2, 2026
Unprompted review
I've never left a negative review…
I've never left a negative review before, but my experience with Ollie has been incredibly disappointing.
I signed up on October 6, expecting a four-week subscription. Just 13 days later, I was unexpectedly charged $262.42 for 56 packs of food. I hadn't understood that my first box was only a two-week starter supply or that my next shipment would cost significantly more.
I was gradually introducing the food to and still had 11 packs remaining. With limited freezer space, another 56 packs were overwhelming.
Unfortunately, the food itself was disappointing. It looked unusually pasty and almost rubbery, and neither Lila nor my other dog, Jebby, seemed interested in eating it.
Customer service acknowledged that the pricing and subscription schedule hadn't been as clear as they should have been. However, despite politely requesting only a partial refund, I was denied twice.
I was advised to give away or donate the excess food. While I support donating to shelters, I don't own a car, so transporting frozen food could mean paying for an Uber on top of the $262.42 already spent.
The representative was courteous and my subscription was canceled, but I was disappointed that no financial resolution was offered. I would not recommend Ollie based on my experience.
October 6, 2026
Unprompted review
Ollie’s shipment late
The customer service rep ,Claudia was sincere in her apology that they dropped the ball. It’s not like Ollie is available everywhere, so late arrivals create a problem.
October 31, 2026
Unprompted review
Reply from Ollie
We will definitely pass your kind words along to Claudia—she truly cares, and we’re glad her support reflected that. At the same time, we completely understand your frustration. Because Ollie is a fresh food subscription shipped straight to your door, a delayed delivery is a genuine disruption to your pup's routine, and we don't take that lightly.
You rely on us to keep your freezer stocked on time, and we're working closely with our logistics partners to make sure deliveries are as consistent and dependable as possible.
Thank you for your patience and honesty. We’re grateful to have you with us, and we’re committed to making sure your next box arrives right when you expect it.
Great company
Great company, great product and great customer service.
October 31, 2026
Unprompted review
Reply from Ollie
That’s the trifecta we love to hear! Thank you so much for the kind words and for taking the time to share your experience. Providing wholesome meals and being there whenever you need a helping hand is what we strive for every single day.
We’re so grateful to have you and your pup in the Ollie pack!
Customer service was excellent
Customer service was excellent. Solved my problem and exceeded my expectations in doing so. Long term customer and I intend to continue, as my pet loves their food too.
October 30, 2026
Unprompted review
Reply from Ollie
Thank you so much for being a loyal part of the Ollie pack! It means the world to know our team was able to turn things around and exceed your expectations. We always want to make sure both you and your pup feel supported every step of the way.
Knowing your dog is thriving and loving their meals is the best reward of all. We're honored to keep filling their bowl for a long time to come!
I cannot believe how quickly the food…
I cannot believe how quickly the food arrived & with a toy!! The food arrived still frozen, I kept a couple packs in the refrigerator & put the others in the freezer.
I’m so happy with their products & definitely recommend them!!
October 30, 2026
Unprompted review
Reply from Ollie
We love a speedy arrival—and a little surprise fun at unboxing! Delivering fresh, safely frozen meals right to your doorstep is our top priority, and it sounds like you’ve already mastered the fridge-and-freezer routine like a pro.
We hope your pup is enjoying the toy as much as the meals! Thank you so much for the recommendation and for welcoming Ollie into your home.
Excellent team
The Ollie team is very receptive and responsive and are a great resource!
October 29, 2026
Unprompted review
Reply from Ollie
Thank you so much for the kind feedback! We’re passionate about dog wellness, so knowing you feel supported and can count on us as a trusted resource means everything to our team.
We’re always here whenever you or your pup need us—thank you for being part of the Ollie pack!
Great Company!
Only a few companies I've dealt with give their customers the kind of assistance, benefits, guidance, and thorough support Ollie does. I just recently decided to give Ollie a shot because of their quality dog food and because I want to give my pups the best. Ollie customer service is to me the equivalent of Nutrafol (human supplements) high-end human customer experience. I can-hands down- recommend anyone to try Ollie, just as I would the other company, as I know how they absolutely care for each individual who reaches out. It's incredible how easy it was to chat and get it solved. Thank you, Ollie.
October 30, 2026
Unprompted review
Reply from Ollie
Wow—being compared to a premier brand like Nutrafol is one of the highest compliments our team could receive! Thank you so much for taking the time to share such thoughtful feedback.
We believe our dogs deserve the very same standard of wellness, care, and quality that we expect for ourselves, and that philosophy extends directly into every conversation we have with pet parents. Providing quick, thorough, and genuinely caring support is something we take immense pride in.
We’re thrilled to have you and your pups in the Ollie pack, and we’re always right here whenever you need us!
OMG it was so beautiful
OMG it was so beautiful. We loved the little gifts and cannot wait to start transitioning her over hoping that she likes her new OLLIE food thank you so much
October 30, 2026
Unprompted review
Reply from Ollie
We love hearing that your welcome box arrived looking so special! We always like to tuck in a few little surprises to celebrate the start of your journey with us.
Taking the transition nice and slow is the best way to help her tummy adjust and get her excited for fresh meals. We have our paws crossed that she falls in love with every bite!
Welcome to the Ollie pack—if you need any tips during her transition, we’re always here to help.
Excellent customer service
Excellent customer service! I would return to them in a heartbeat if my dog would eat the food! So picky!
October 29, 2026
Unprompted review
Reply from Ollie
Thank you so much for the tail wagging words about our team! Picky pups certainly know what they like, and they definitely aren't shy about letting us know.
We’re sorry our recipes didn’t quite pass your pup's taste test this time, but we're so grateful you gave us a try. If your four-legged food critic ever decides to change their mind down the road, our door is always open!
Ashley was so helpful for theexcelkent change I…
Ashley was so helpful for the change I needed on Indy’s food. Indy loves his Ollie so we have made up a song to sing when it is time to eat!
October 30, 2026
Unprompted review
Reply from Ollie
We will be sure to give Ashley a huge shout-out—she’ll be thrilled to know she could help get Indy’s meals dialed in just right!
The fact that Indy has his very own mealtime anthem is the absolute best thing we’ve heard all week. There’s nothing better than a pup who knows good food is on the way.
Thank you for being such a wonderful part of the Ollie family, and please give Indy some extra mealtime love from all of us!
Reply from Ollie
Short, sweet, and exactly what we strive for every day! Thank you so much for the review and for choosing Ollie for your pup. We're thrilled to have you in the pack!
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