Very prompt service. Received email to verify i had selected the correct refill for my order, and that my address in Ireland was correct. Great to be able to source from a European supplier.
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I purchased Parker pens from them with custom engraving, and I couldn’t be happier. Everything—from the ordering process to the final result—was smooth, professional, and perfectly done. The engraving... See more
Ordered on Monday late afternoon, Pen left the warehouse on Wednesday evening only. So they didn‘t manage to process the order on the next day. Unfortunately came too late.
Company replied
Website was clear of the products offered. Delivery reflected the order which was delivered on time!
Company details
Written by the company
Onlinepenshop ist seit über fünfzig Jahren in der Welt der Schreibgeräte tätig. Wir haben mehr als 2.200 verschiedene Markenschreiber auf Lager, die wir in unserer internen Gravurabteilung mit jedem gewünschten Text ohne Aufpreis gravieren können. Onlinepenshop bietet Ihnen die Möglichkeit, jemandem ein unbeschreiblich schönes Geschenk zu machen, um einen besonderen Moment noch unvergesslicher zu gestalten. Mit unserem attraktiven Angebot bei den luxuriösen Schreibgeräten und Zubehör können Sie eine Leistung, ein Jubiläum oder einen anderen besonderen Anlass mit einem zeitlosen und bleibenden Erinnerungsstück feiern. Außerdem bietet Onlinepenshop die Vorteile einer Bestellung über das Internet: schnelle Lieferung, sichere Bezahlung und ein ausgezeichneter Service.
Contact info
Netherlands
- onlinepenshop.de
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 2 weeks
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Everything was perfect :)
July 29, 2026
Reply from Onlinepenshop
Dear Laura,
Thank you for your review. I'm glad to hear that everything was perfect with your order.
Regards,
Simon from team PenShop
Late order processing
Ordered on Monday late afternoon, Pen left the warehouse on Wednesday evening only. So they didn‘t manage to process the order on the next day.
Unfortunately came too late.
May 11, 2026
Reply from Onlinepenshop
Dear Jan,
Thank you for your feedback.
We’re sorry to hear that the order arrived too late for your needs.
Please note that the parcel was handed over to the carrier earlier, but unfortunately the shipment was scanned later in their system, which made it appear as if it had left our warehouse later than it actually did. Nevertheless, we completely understand your disappointment about the delayed arrival.
Regards,
Simon from Team PenShop
Simply quick and great!
I purchased Parker pens from them with custom engraving, and I couldn’t be happier. Everything—from the ordering process to the final result—was smooth, professional, and perfectly done. The engraving looks fantastic, the quality is top-notch, and the overall experience exceeded my expectations. Highly recommended!ick and Great !!!
December 16, 2025
The packet came really fast
The packet came really fast, the product is just as described
November 30, 2025
Great item - amazing price!
Easy purchase. Fast international delivery. Pristine high quality item + amazing bonus gift! Ecellent customer experience. Would buy again! T
November 29, 2025
Despite the pens arrived extremely fast…
Despite the pens arrived extremely fast and product had good quality I need to say that customer support did not work at all in this case. I ordered the pen at the end of the day, in the morning of the enxt day contacted services by phone to amend the order, Penshop could not locate the order and asked me to do it by email which I did. There was never a contact or reply from the shop. I received the order with the wrong personalisation and even after asking it again if this could be amended no reply until now.
November 25, 2025
Still not shipped after 5 days!
Still not shipped after 5 days!
I placed my order last Friday, and it’s now Wednesday – 5 days later – and my parcel still hasn’t been shipped! The DHL tracking only shows “electronically registered,” with no movement at all.
They promised delivery within 2–3 business days within Germany, but my order (just a pen!) hasn’t even been processed yet. It’s really disappointing not to receive any updates or clear communication.
I hope the situation is resolved soon, but for now, I’m quite unhappy with this experience.
April 18, 2025
Reply from Onlinepenshop
Thank you for your feedback. As discussed in our email correspondence, there are some delays that are all related to the recent National Holidays. On Good Friday and during Easter Sunday and Easter Monday, several carriers and distribution centers were closed. Your order was processed and shipped on Tuesday and is expected to be delivered tomorrow. We apologize for the inconvenience caused by the delay.
The service was very good
The service was very good. shipping and delivery was very fast
April 16, 2025
It was a very nice experience and the…
It was a very nice experience and the items are very good!
March 21, 2025
Website was clear of the products…
Website was clear of the products offered.
Delivery reflected the order which was delivered on time!
February 10, 2025
Very fast delivery and good product :)
February 12, 2025
My order was delivered incredibly fast…
My order was delivered incredibly fast and was correct.
I was very impressed.
November 7, 2024
Prompt service to Ireland.
Very prompt service. Received email to verify i had selected the correct refill for my order, and that my address in Ireland was correct. Great to be able to source from a European supplier.
October 24, 2022
It was exactly what I had expected
It was exactly what I had expected - nothing more, nothing less. But the E-mail that I got asking me to evaluate should have been in English or German. My Dutch is „bedürftig“, to say the least.
January 25, 2022
Reply from Onlinepenshop
Good morning,
Thank you for your review.
We are working on that part.....
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