JR Pet Products Reviews 

13,797
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 946 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, finding them effective for training, sensitive stomachs, and fussy eaters. People appreciate the natural ingredients, ensuring healthy options for their pets. The ordering process is easy, with fast, well-packaged delivery and professional, helpful customer service. However, some customers noted concerns about product consistency, such as items appearing smaller or different, and occasional packaging issues. A few also found free gifts unsuitable or the loyalty program and ordering codes less appealing.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, natural... See more

Quality

Consumers find quality to be positive, consistently praising the high-quality products, natural ingredients,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process and prompt... See more

Service

Customers consistently note positive experiences with service, often highlighting its promptness, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JR pet products have been a huuuge help raising my crazy little rottie Millie from an uncontrollable pup to a (mostly) well behaved adolescent. She loves the training treats, and the sausages and pate... See more

Rated 5 out of 5 stars

my 2 dogs basic diet is made from 2 JR products as they never get stomach problems from them unlike rvious products.Ordering online is very simple , products arrive quickly and always kept well inform... See more

Rated 5 out of 5 stars

They didn't have all the flavours of tinned food, so rang me to check which alternative I'd like (though they actually asked which flavour my dog might prefer...!). And then we're kind enough to subst... See more

Rated 5 out of 5 stars

Easy to order. Always know you're getting good quality goods for your pet. Currently working on my dogs microbiome & keeping his treats natural. Often good deals & lots of variety



Company details

  1. Animal Feed Store

Written by the company

Animal welfare is top priority at JR Pet Products, we are proud to provide 100% Natural Treats for your pet, ensuring quality at the heart of every product!

Jr Pet Products

Written by the company

With a highly experienced team on hand to answer any questions you may have including; a nutritionalist, veterinary nurse and several office dogs.
Jonathan and Rebecca’s passion for pets, innovation, quality and nutrition led them to create their business JR Pet Products. Originally they traded soley in wild bird foods before expanding into the natural dog treat market, which is now the business’s main sector. They have a strong family feel: it’s bring your pet to work day every day at JR’s office (and children too in the holidays!), making the office a very interesting place! Archie the office Labrador is convinced he has it all in hand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(13,797)

931 reviews in the last 12 months

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Rated 5 out of 5 stars

Cannot fault JR pet products

We always buy JR pet products and surprisingly had an issue with a product, I contacted customer services and they rectified this immediately, I cannot fault the service and the quality of the products. Our dog loves all JR products and goes crazy for them, a lovely variety of flavours and treats to keep our dog happy and rewarded. Thank you

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great products, pate always goes down well with our dog. Free toppers we're also very much appreciated.

July 7, 2026
Unprompted review
Rated 4 out of 5 stars

Ostrich sticks

In April I ordered Ostrich sticks as normal but when they arrived they were light cream colour instead of dark brown. Also quite soft for my dogs to eat not crunchy. I queried this and they said it depends on whether it's breast meat or leg meat.
I have ordered again this time they are dark brown, and very crunchy. They are no longer round sticks but half the thickness. So some dogs may eat them quicker. The free tin of kangeroo meat is a quarter empty so I wouldn't actually buy that product.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was fast

Delivery was fast . Also JR products are flexible as my dog does not it chicken JR are willing to substitute in their bundle packs .

July 17, 2026
Unprompted review
Rated 3 out of 5 stars

I'm not sure what is happening with the…

I'm not sure what is happening with the meat sticks - we order the 1kg box and the last 2 batches, the sticks have been much drier...I don't know whether they're cooked or air dried but I think there's been a change in this area - and it's for the worse. We've had our GSD on these for a number of years but we're now thinking of looking elsewhere. I will say he's still eating them no problem - but he drinks more afterwards and they just don't seem as appealing.
Also his last ostrich knuckle was much blacker than previous as if it's been air dried for too long. I haven't given it to our dog yet. If he still likes it then I will continue to purchase this.
As I say ...not as happy as I have been, which is a shame as generally I have always considered JR Pet products a good company with high quality treats. I hope this review gives them an opportunity to look into their processes.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

I have the fussiest dog on the planet

I have the fussiest dog on the planet. When I say I think we have tried every single brand, that is no joke. My dog absolutely loves this food. He gets excited for meal times and licks his bowl clean. He also loves the 100% meat sticks. Lots of variety and delivered very quickly. Once they were out of stock of something and rather than just throwing something else in, they asked what I wanted. I love that it has a high meat content and contains nothing that my boy shouldn't have to stay happy and healthy. Great service. I will continue to use and would definitely recommend them to others.

June 30, 2026
Rated 5 out of 5 stars

JR products are good value for money…

JR products are good value for money and the quality is excellent. My dog has loved every one of the different products he has had over the last 3 years. I find the website easy to use, the products are as described, appropriate packaging and prompt delivery.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

We buy all our treats from here as the…

We buy all our treats from here as the ingredients are clear and the price is great. Incredible customer service, quick to reply and offer solutions like changing a particular flavour my dog is allergic to in a bundle deal. We will always order from here :)

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect for Training

My puppy was introduced to JRPets pate by my a dog trainer.
She absolutely loves it !
More than cubes of cheese , more than chicken, more than salmon.
Need I say more ?

July 13, 2026
Unprompted review
Rated 4 out of 5 stars

Practical for Training Treats

The Paté Tubes are so practical to use and my Pointer loves the flavours.
I love the fact that, once open, they are fine in the fridge for a few days. Then, if you want a change or there’s too much, you can chop up the rest of the tube and pop it into the freezer. I make up bags of treats and get a bag out the night before I need them.
My dog and I would recommend them.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great products

My dog loves the pure pate and topppers !
It’s difficult to find food for frenchies to tolerate so I’m so glad we tried JR pet products!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Always know you're getting good quality goods for your pet.
Currently working on my dogs microbiome & keeping his treats natural. Often good deals & lots of variety

July 3, 2026

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