Flashback Reviews 

28
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I waited until they launched the V2 because of the reviews of the first camera, and it was worth waiting. I gifted this to my girlfriend, and she hasn't used any gift as much as this one. She love... See more

Rated 1 out of 5 stars

This was a difficult rating to pick-I bought this camera because I love the concept and when I initially had problems with using it, customer service were quick to answer and send a replacement camera... See more

Rated 5 out of 5 stars

I’ve bought this Flashback camera as a gift for my boyfriend who loves film cameras and has a big collection of them. We both liked the idea to have a digital camera that gives you the film vibe. The... See more

Rated 5 out of 5 stars

I love it!! This little camera lets you focus on framing and capture photos that truly matter. My friends already love it. It brought back my joy of taking pictures.

3.9

Great

TrustScore 4 out of 5

28 reviews

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Replied to 16% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(28)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love it!

I love it!! This little camera lets you focus on framing and capture photos that truly matter. My friends already love it. It brought back my joy of taking pictures.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the wait

I waited until they launched the V2 because of the reviews of the first camera, and it was worth waiting. I gifted this to my girlfriend, and she hasn't used any gift as much as this one.

She loves it and takes it everywhere! I was lucky and got it with a promo that included the leather case, and it makes it so easy to take it with you that I think it'll be part of every trip now, even small ones.

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

This was a difficult rating to pick-I…

This was a difficult rating to pick-I bought this camera because I love the concept and when I initially had problems with using it, customer service were quick to answer and send a replacement camera. However, the issue ended up being that the camera app is incompatible with my phone. Flashback will not accept a return despite the fact that I cannot use the camera. Be careful of this company-product is lovely and they seem quick to help trouble shoot but they don't refund under any circumstance. I now have spent £90 on something I can't use. It is a shame because if they were a little more reasonable this would be a product I would highly recommend to others who have a compatible device.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing camera

I’ve bought this Flashback camera as a gift for my boyfriend who loves film cameras and has a big collection of them. We both liked the idea to have a digital camera that gives you the film vibe. The customer communication was great, the order came super fast. The camera is not really big, so it’s easy to bring it everywhere. It also gives you way more better quality of photos that you can expect. Now we take it everywhere to collect our memories in a really fun way 😁

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Huge shoutout to their customer service team!

Film photography has always been my favorite hobby, but expensive film and disposable camera waste were starting to bug me. The Flashback ONE35 V2 solved both problems instantly.
It makes daily life feel extra special, making it a must-have for frequent travelers and outgoing people like me. I literally carry it every single day.
A huge shoutout to their customer service team, too. I completely forgot to select my free gift when ordering, but they sent me a quick email reminder so I wouldn't miss out. Truly appreciated that extra care!

August 3, 2026
Unprompted review
Rated 3 out of 5 stars

Hand grip and flash not great

It took a while for shipping but overall, it came with cute stickers! I have 2 issues and the rest are great but the 2 issues I have is the hand grip is WAY too close to the camera, for example I just went camping and 90% of my photos ended with my fingers and even half my hand in the photo, resulting in ruined photographic moments…. The other is the flash is not great at all. Literally only works if you are in an extremely dark environment and that’s all. It will not work well in any other situation or scene. The flash technology needs ALOT of work, however, for the quality of the images when they aren’t covered in my fingers, it’s great! The different filters helps with different places and environments you are in, but also keep in mind some photos won’t look the greatest bc these not much depth when it comes to colour adaptations and contrast, however, I actually am enjoying it, and will learn to adjust to what I’ve learned so far!

July 27, 2026
Unprompted review
Rated 2 out of 5 stars

Shipping

Shipping, they say up to 10 days delivery. That s not what i experience.

Contacted them and received a standard reaction.

Hoop the camera will still come and don t lost anywhere.

So i can try to use it and than i come back with new review.

This is terrible communication.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

​Love it

​Love it! Fast and attentive service.
Flashback never disappoints. Fast replies, great service, and very caring team. Will definitely keep buying from them!

May 9, 2026
Rated 4 out of 5 stars

Camera is easy to use Hovewer It stuck…

Camera is easy to use Hovewer It stuck somehow and I was not able to develop the photos from the app. I had to restart so many times and spent so much hours . I am glad it is working now but it was such a bad experience but rather than that it seems ok . Nostaljic vibe

May 25, 2026
Unprompted review
Rated 3 out of 5 stars

While I am happy with the product and…

While I am happy with the product and the photos, I am a little disappointed. I was drawn in because it said I get free gift with my purchase. I didn’t get the lanyard, carrying bag, or hat. The package also arrived very beat up and poorly packaged. I want to order this camera for my sister for her birthday and now I see it says to add the free gifts in the cart. That wasn’t an option for my first order, however the ad did say « free gifts with purchase! I am hoping by writing this you guys will reach out and I can maybe get my free gifts? Love the product and the photos it takes. Easy to access and use. I just am a little taken aback at the lack of care for the package and false advertising. Unfortunately I don’t have proof I didn’t take screenshots. I just trusted the integrity of the company. Maybe they’ll see this and reach out??

May 15, 2026
Flashback logo

Reply from Flashback

Hi Mazzy, sorry you weren't able to receive your gifts the first time around. We'd be happy to send one out to you. The current free gift offer actually has a number of choices available, so it's necessary to make a selection from the cart, but I can understand that it's easy to miss.

If you're able to get in touch with us directly, we're always available to help resolve an issue like this. Please just send an email with your name and order number to hello@joinflashback.co. We do keep an eye on our reviews, but an email is always the best way to reach us!

In future we are going to take extra care and check every order that is eligible for a gift will be checked to ensure one is added.

Rated 5 out of 5 stars

Delivery issue rapidly solved

I had an issue with the delivery and your customer service took care immediately really kindly and fast, reshipping the item without additional costs.
Looking forward to use your camera!

May 1, 2026
Flashback logo

Reply from Flashback

Hi Lorenzo, thank you for your feedback which I will gladly share with the team. We hope you enjoy your camera!

Rated 1 out of 5 stars

Camera never arrived and refund not given

I am extremely disappointed with my experience. My package was never delivered, yet they are refusing to issue a refund.

I paid €10 for shipping, expecting a professional service. Instead, the courier (GOFO Express) simply took a photo of my building's entrance lobby and left.

Nobody rang my bell.
Nobody called me.
No parcel was actually handed to me.

A photo of a public hallway is NOT proof of delivery. It is just a photo of a building. The package could have been taken by anyone, or perhaps it was never even left there. Despite explaining this to customer service, they are hiding behind the courier's claim, showing zero interest in solving the problem or protecting the customer.

It is illegal and unprofessional to charge for a service that isn't completed. I am legally entitled to a refund for goods never received.

Beware: If your package goes missing, this company will not support you. I will be opening a dispute with my bank/PayPal to get my money back.

I paid 100€ for the camera and 10€ for shipment. Insane!

April 21, 2026
Unprompted review
Flashback logo

Reply from Flashback

Hi Antonino, we're terribly sorry for this experience. I was able to look into your order, and found that a refund was issued to your initial payment method just prior to your review being published.

Unfortunately from time to time, the courier responsible for a local delivery may make a mistake. However, we take full accountability for the service provided by the courier, and for our selection of appropriate delivery partners in every region where we operate. Since your country is a relatively new location for us to ship to, we've since engaged in a comprehensive review and are currently in the process of setting up a local fulfilment centre to provide lower shipping prices & faster delivery to customers in your country, along with a higher-quality delivery partner. We have also reviewed our support communication surrounding delivery issues & refunds to ensure our policies are communicated more clearly.

Nevertheless, I would like to apologise for the inconvenience of waiting for a product which didn't arrive. A simple refund doesn't restore the time you spent waiting nor the disappointment of nothing showing up. We aspire to serve you better in the future. If possible, I hope that you would consider updating your review to reflect the refund that was already issued. On the other hand, if you haven't received your refund back to your initial payment method, please get in touch and we'll gladly look into it further.

Rated 1 out of 5 stars

They take your money and don’t send the camera

They take your money and don’t send you the camera. I ordered my camera and it was supposed to be shipped on 2 December and it’s now the 24th and I have no camera. My tracking number says it’s been delivered and it is not here. I have tried contacting flashback multiple times to ask where it is and they are ghosting me!! Don’t order from them, they don’t want to know you when something goes wrong and now I am here with no camera and no money

December 23, 2025
Unprompted review
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