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Joybuy Reviews 

13,809
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I saw a review on Tiktok, that Joybuy was the alternative to another enormous seller who has taken over the delivery market in recently years with their service conscientiously getting worse as they... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I’m very satisfied with my experience! The transaction was smooth and easy, and my order arrived much faster than I expected. The products are of great quality, and I definitely don’t regre... See more

Rated 5 out of 5 stars

Good prices, a lot I don't understand. Got a few favourites. I would like more of a description, Korean sausages have turned out to be a dry mix. I would like more patak Indian sauces. More uk foo... See more

Rated 5 out of 5 stars

I live in a small village in the countryside of Loire, France. I bought a small household appliance and some Asian food, and they were all delivered the following morning. The packaging and delivery w... See more

Company details

  1. Department Store
  2. Appliance Store
  3. Electronics Store
  4. Grocery Store
  5. Health and Beauty Shop
  6. Home Goods Store

Written by the company

Chez Joybuy, nous proposons une expérience d’achat agréable, axée sur des produits de qualité, une livraison rapide et fiable, des prix attractifs et un service client réactif et à l'écoute. Nous collaborons avec des marques de confiance, expédions les commandes directement depuis nos entrepôts localisés au Royaume-Uni et au sein de l’Union européenne, et utilisons notre savoir-faire technologique en matière d'automatisation pour livrer rapidement nos clients. Joybuy est actuellement disponible en version test au Royaume-Uni, aux Pays-Bas, en Allemagne, en France, en Belgique et au Luxembourg, en préparation de son lancement complet au Royaume-Uni et en Europe. -- Don't just buy, Joybuy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.6

All reviews

(13,809)

13,748 reviews in the last 12 months

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Rated 4 out of 5 stars

We have always had impeccable service…

We have always had impeccable service and super-fast delivery from JoyBuy France, and their packaging has generally been excellent, so I’ve been very happy with them in the past.

Unfortunately, this experience was very disappointing. I ordered a VacMaster hoover from JoyBuy at a really good price. It arrived a little later than expected, but unfortunately the entire hoover was damaged when it arrived.

It took me forever to actually get through to customer services, only to be told that the item was now out of stock and they could not replace it.

I then had to repackage the damaged hoover and return it, and ultimately had no choice but to order the same VacMaster from Amazon — at the full asking price.

It’s particularly frustrating because I had chosen JoyBuy specifically because of the good price and my previous excellent experiences with them. I hope JoyBuy can improve the process for dealing with damaged goods and, importantly, provide a better solution when an item is no longer in stock after being delivered damaged.

Sadly, on this occasion, what started as a good-value purchase turned into a lot of hassle and considerably more expense.

August 31, 2026
Unprompted review
Rated 2 out of 5 stars

Bad product quality

Bad product quality, you have to think about improving  « les croquet ».

September 1, 2026
Joybuy logo

Reply from Joybuy

Hi there,

Thank you for sharing your feedback with us. We understand your disappointment with the quality of the product.

We can confirm that your item has been processed refund. The refund has been initiated, and you can expect the amount to appear in your account within 3–5 business days.

We have also passed your concerns directly to our quality and product teams for review, as we continuously strive to improve our products and overall service. Your feedback is valuable to us.

We truly appreciate your patience as we complete this process. If you have any questions or need further assistance, please feel free to contact us at support@joybuy.com.

Thank you for giving us the opportunity to make this right.

Warm regards,
Claire
Joybuy Support Team 🌟

Rated 1 out of 5 stars

Do not recommend

Do not recommend, got sent the wrong item and keep going round in circles trying to sort it, getting absolutely nowhere, if I got sent the right item then would of been 5 stars app was easy to use, delivery was fast but if you get sent wrong item they won’t send you what your owed, absolute nightmare customer service are, for someone who suffers with mental health it’s easier to shop online but this place had stressed me out

August 27, 2026
Unprompted review
Joybuy logo

Reply from Joybuy

Bonjour,

Merci de nous avoir contactés. Nous comprenons à quel point il peut être frustrant qu’une commande ne se déroule pas comme prévu, et nous regrettons sincèrement le désagrément que cela vous a causé.

Nous souhaitons vous aider. Malheureusement, nous ne parvenons pas à retrouver votre commande ni votre compte Joybuy avec les informations dont nous disposons. Pour que nous puissions résoudre le problème rapidement, veuillez nous transmettre les détails de votre commande par e‑mail à support@joybuy.com.

Si vous nous avez déjà écrit, pensez à vérifier votre dossier de courriers indésirables : notre réponse s’y trouve peut‑être. Dès réception de vos informations, nous mènerons une enquête et travaillerons avec vous pour trouver une solution adaptée.

Merci pour votre patience. Nous restons à votre disposition.

Cordialement,
Claire
L’équipe support Joybuy 🌟

Rated 5 out of 5 stars

Fast delivery and some items are…

Fast delivery, great prices, and some items are cheaper than anywhere else! I’ve had a good experience shopping with Joybuy and would definitely shop here again. 👍🏽

August 19, 2026
Rated 5 out of 5 stars

Excellent shopping experience

I live in a small village in the countryside of Loire, France. I bought a small household appliance and some Asian food, and they were all delivered the following morning. The packaging and delivery were both excellent!

August 20, 2026
Rated 1 out of 5 stars

ILLEGAL BEHAVIOUR ABUSE MALTREATMENT PRESSING CHARGES LAW SUIT indoor cidsaukku

JOY RACIALLY AGGRIEVED BEHAVIOUR
TRAUMA
Equality Act 2010 – Race discrimination.
Equality Act 2010 – Disability discrimination.
Sections 20–21 Equality Act 2010 – Failure to make reasonable adjustments.
Section 26 Equality Act 2010 – Harassment related to race/disability.
Consumer Rights Act 2015 – Failure to provide services with reasonable care and skill.
Consumer Rights Act 2015 – Consumer refund/remedy rights.
Negligence – Potential liability if unreasonable conduct caused injury
Joy buy us looking at individual law suits now ,since you've broken so many acts .
( "Be AWARE of a 4'9 man,dark hair,wearing trousers and a los Angeles T shirt ,very abrasive with o manners."
He's the man who will treat you like rubbish ,swear and insult you .

Joy buy avoud compensating anyone of ethnic minority.
If your black Latino they will ignore your
Plead ,distress ,truth and they will put their couriers needs first .
, DISCRETION, UNPROFESSIONAL, RACIAL ABUSE,VERBAL INSULTS, MEDICAL CRISIS
SUING DELIVERY DRIVER FROM JOY BUY
TEAM LEADER SUPPORTs ;
1. Verbal abuse ,emotional abuse and medical abuse to women
2. Male shovanistic behaviour
3. Failing to discipline due to skin colour biracial background
4. Team leaders ,supervisors and managers give no creed to teach out to you .
5. Written a letter to the director of joy buy ,sent first class royal mail .
6. Second Joy buy delivery driver
Verbally & emotionally a threat to vulnerable people ; learning difficulties,disabled and alone.
7. Joy buy will put you under the bus ,they'll take your money quickly .
Returning for a refund they will make you wait ,pick and choose what they will refund .
8. Team leader manager packs o compassion ,empathy or genuine concern since theyve never contacted me since the incident.
9. They lack understanding of customer satisfaction.
10. Your medical distress induced by a small racist man ,will be ignored .
11. A delivery driver will lie against you ,every department will support he's lies to protect their image /reputation.
12. They will make you wait ,ignore you and the outcome will make you more distressed ! Traumatised!
13. They will offer you 20 pound in points for; dislocated shoulder ,racial abuse , lies, Wicked nature ,lies ,trauma , anxiety attack ,ambulance seizures & a bleeding knee.
14. My solicitor will expose this man Instagram / joy buy .I will let you know when work username shortly ri view .

— URGENT FINAL DEMAND
Refunded two items on purpose.
Re: Immediate Refund + Compensation Equivalent to Full Order Value
I'm sick to death of being racially victimised and experiencing racially aggrivated behaviour .
Nobody asked to put anything in my kitchen ,he's lies will send him straight to hell fire.Alongside all the bullies partnering to tell lies.
If not I highly suggest you research what santaria is ;
I will start putting irreversible curses on ;
the driver,
Everyone responded to me,
Customer service,
Team manager leader,
Director

When things start going wrong ,you'll wish you never offended me.
Everything will be back firing , no o body will help you .

August 19, 2026
Unprompted review
Joybuy logo

Reply from Joybuy

Hi there,

Thank you for your patience. We take your report seriously and want to share the findings from our investigation transparently.

The delivery driver has been formally interviewed by the relevant team manager. According to his account, on both deliveries he called you upon arrival, was directed to retrieve the door fob from the window, and was asked to place parcels inside your kitchen — which he declined as he is not permitted to enter a residence. He stated you became verbally upset on both occasions and that he notified the depot team immediately after the first delivery. The driver maintained he remained polite and professional throughout.

We recognise this account differs from your experience, and we are continuing to review all materials you have submitted. Your concerns regarding accessibility, item condition, and refund status are being addressed separately by our teams, and we will follow up with you on each point.

Please reach out anytime if you have additional information to share.

Warm regards,
Charlie
Joybuy Support Team

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