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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the durable build of the scooters and how easy they are to assemble straight out of the box. People also love the responsive customer support team, noting that they quickly resolve issues and send free replacement parts when needed. Some reviewers were not happy with the warranty process, mentioning that it was difficult to get support or replacements for faulty batteries and parts. A few customers noted that they experienced serious product faults shortly after purchase and felt the company did not fully honor their warranty.

What people talk about most

Product

Users describe positive interactions with product, highlighting that scooters are well-built, powerful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing teams as great to deal with, responsive,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products feel solid, well-built, and... See more

Response time

Clients share positive opinions on response time, frequently highlighting prompt assistance and speedy... See more

Service

Customers had positive experiences with service, noting that everything went smoothly and describing it as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

my scooter got a flat tire and they sent me a new wheel and all after I couldn’t get it fixed , hooking up new wires and bolting it back on is a hell of a lot easier than changing a tube!

Rated 4 out of 5 stars

The iscooter is an absolute beast! It's fast and very rugged. Would definitely recommend. Customer service has been responsive and has been able to assist me with my request.

Rated 5 out of 5 stars

From the moment we got our 2 Ix3 scooters for the kids back in late July, the experience has been amazing! They came in really cool boxes, they were already 90% assembled in the boxes, and they came... See more

Rated 5 out of 5 stars

Iscooter is a great brand for anyone buying a first time or even a returning customer, I really love their customer support as anything I need they will always send it out. This company’s prices are g... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

139 reviews

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No history of asking for reviews

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4.4

All reviews

(139)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very happy with the help…

I was very happy with the help especially what happened to my order the first time so I’m very satisfied with iscooter company if anyone is looking for a good scooter I would recommend them to you.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Scooter did not come unlocked

Scooter did not come unlocked, so they arrive locked at 25km/hour. It was an easy fix to unlock to 40km/hour! These scooters can not be locked so anyone can start it! Best to order a security lock for them.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

The whole expierance was seemless

The whole expierance was seemless! From plenty of information on the products, easy to buy, fast shipping, and customer service with speedy responses to all my questions before, during and after I received my 2 iX3 800w off road scooter! My boys are going have a great Christmas.
Of course I test drove both scooters and guess what! I just ordered one for me the iX7 Pro 2000w off road scooter!

Please Note: These Scooters are Great Value For Money!!!

Happy Cruising to all! and don't delay get yours now...

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

What made my experience great was how quickly and understanding the customer service was. Once I explained what the issue was the customer service team was amazing , they had the corrected part shipped and on its way to me before I even had the chance to read the email telling me they were shipping it . This is the kind of customer service that shoppers dream of. I will definitely be back to shop again

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great Addition

I was excited to hear that my scooter was arriving early, first of all. I've been riding mine for 6 months with no issues. I was amazed that I had already rode my scooter 700 miles. Best purchase ever!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome ix3 scooter

We purchased 2 ix3 scooters, best Christmas present! These scooters have been so much fun! we did have small issue, we contacted customer service they responded quickly and solved the problem. Highly recommended 👌

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

I bought my iScooter electric scooter…

I bought my iScooter electric scooter about a year ago, and it’s still running just as smoothly as the day I got it! The durability has really impressed me — the battery still holds a strong charge, and the motor hasn’t lost any power over time. I use it regularly for commuting and short trips around town, and it’s never let me down.
The ride quality is excellent — stable, comfortable, and easy to control, even on slightly uneven roads. The folding mechanism and lightweight design make it super convenient to take anywhere.
After a full year of use, I can confidently say iScooter is a reliable and well-built brand. It’s definitely worth the investment if you’re looking for a long-lasting electric scooter that performs great and requires minimal maintenance.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate a zero

If I could rate a zero, I would -this is by far the worst company I’ve ever dealt with. It is a scam. Do not buy from them. I bought Scooter for my father who has difficulty walking -it worked for about five minutes, then broke down support was useless, making me send photos and videos of the Scooter and the problems when I did this they just responded that they needed more information when I said I wanted to return it after all of this, they said it was too late to return. Requested a battery to see if I could attempt to fix this. They said they would only send me a free battery. If I gave a five star review on trust pilot the five star reviews of this company are a scam. I have photos and proof of all the emails that were sent to me. Again, do not buy from this company.

November 11, 2025
Unprompted review

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