iQ Doctor Reviews 

11,769
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,991 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast delivery times and the remarkably straightforward online ordering process for their medications. Many people also appreciate the friendly customer support team and the discreet, secure packaging that keeps items completely protected. Reviewers often mention feeling entirely confident because thorough medical checks are handled smoothly and professionally from start to finish. However, some customers also noted frustrating issues with missing orders that were extremely difficult to resolve with communication support. A few people additionally mentioned receiving damaged boxes or completely melted ice packs during hot summer weather conditions.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive on time and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, thorough, and... See more

Order

Consumers find order to be positive, highlighting a quick, straightforward, and simple purchasing process.... See more

Customer service

People report positive experiences with customer service, noting that staff members are quick to respond,... See more

Product

Users describe positive interactions with product, noting that the medications are genuine, licensed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful response from Customer Services. IQ Doctor provide access to pharmacists who are very thorough in their care and diagnosis. The fulfilment and delivery is top notch. All genuine, licensed pr... See more

Company replied

Rated 5 out of 5 stars

Been using IQ doctor for 4 months now. Ordering Mounjaro weight loss pen. With very easy menus to follow on web site. Once ordered they keep you informed as order is processed and then out for deliver... See more

Company replied

Rated 5 out of 5 stars

Each staff I interacted has been very knowledgeable and helpful; with right amount of friendly as well as professional attitude. This was the case with both customer service and assessing/prescribin... See more

Company replied

Rated 5 out of 5 stars

Great company. Medication ordering was very straight forward - all documents easily uploaded and order processed and dispatched quickly. No issues with delivery or packaging. I will probably switch su... See more

Company replied


Company details

  1. Online Pharmacy
  2. Blood Testing Service
  3. Fitness and Nutrition Service
  4. Home Health Care Service
  5. Pharmacy
  6. Wellness Center

Written by the company

IQ Doctor is an online Doctor and Pharmacy service, that is fully authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online, and registered with the General Pharmaceutical Council (GPhC) as an Internet pharmacy. Simply select the condition you require treatment for, complete an online consultation, and place your order; our pharmacy will send your medication to you anywhere in the UK. We have a range of treatments, which include erectile dysfunction, hair loss, weight loss, sexual health, women's health, children's health, and health tests.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(11,769)

2,730 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was using IQ Docter before and then…

I was using IQ Docter before and then decided to give another supplier a try, not sure why I did this.
 
On returning to IQ Doctor, I placed an order that needed some checks before it could be sent. I completed everything they asked from me so was waiting for my items to be checked and sent. I always order my items for next day delivery, but for some reason this time I did not tick the correct box on the order. On realising what I had done and in a bit of a panic I called the company and explained that I only had two days of tablets left.
 
Leo took my call and after looking into this as I had purchased the items under the Royal Mail delivery and not next day, totally my fault, my items had not been checked and signed off at this point.

Leo reached out to the team and as they had all the required information for my order this was then signed straight off . Leo then reached out to the dispatch team to see if it would be possible to send my order straight out. Leo explained to me that the team were going to get my order out in the post today.
 
Leo was so helpful, listened to me stressing down the phone, and resolved my issue. The servicd he gave to me was fantastic and like I said before not sure why I used a different company for my last order as I have always been happy with IQ Doctor, but I will certainly be returning to use them going forward.
 
Thank you, Leo, for all your help, support, and great customer service. I told everyone in the office how fantastic you were.
 

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Ordering was straightforward and thorough, got contacted regarding medication I was on and given advise, very reassuring. Delivery was speedy and very well packaged. All round great service.

September 1, 2026
Rated 5 out of 5 stars

Great experience and timely delivery

I’ve been using IQ Doctor for my weight loss treatment for around a year now, and my experience has been consistently positive!

I haven’t had any issues throughout the process, and what I’ve appreciated most is the level of support and care provided. The delivery was also always on point, and I have been made aware in the rare cases when a delivery was delayed due to high demand. The regular check-ins from the team have always come across as genuinely attentive, professional and interested in how I’m getting on.

Everything has been straightforward and reliable, and I’ve felt well supported throughout my treatment. Based on my experience over the past year, I’d happily recommend IQ Doctor to anyone looking for a professional and caring service.

September 3, 2026
Unprompted review
iQ Doctor logo

Reply from iQ Doctor

Hi Maria,

Thanks for the 5 stars and for taking the time to share such lovely feedback.

It means a lot to hear you have had such a consistently positive experience with us over the past year. We are really glad the support, check-ins, and delivery have all hit the mark for you, and that you have felt well supported throughout your journey.

Hearing that you would happily recommend us is exactly what we strive for.

Thank you for trusting us.

Best regards,
Leo

Rated 5 out of 5 stars

A really helpful online tracking system…

A really helpful online tracking system showing you the status of your order. Items always sent out pretty quickly.

August 11, 2026
iQ Doctor logo

Reply from iQ Doctor

Hi Gee,

Thanks for the 5 stars.

Really glad to hear you found the online tracking system helpful and that your orders are always sent out quickly. That is exactly what we aim for.

Appreciate you taking the time to share your experience.

Best regards,
Leo

Rated 5 out of 5 stars

Simple Effective Service

I've been with iqdoctor for mounjaro for about 16 months now and am ~40kg down. I just had a review call as I get close to approaching maintenance and it was very supportive and informative.

Overall service with delivery and customer service with the occasional issue has been simple and easy.

September 1, 2026
Unprompted review
iQ Doctor logo

Reply from iQ Doctor

Hi there,

Thanks for the 5 stars and for sticking with us for the past 16 months.

Wow—40kg down is an incredible achievement, well done! We are really pleased to hear your review call was supportive and informative as you approach maintenance. It is great to know you have found the overall service simple and easy, even when issues have come up.

Thank you for trusting us on your journey.

Best regards,
Leo

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