IluminaShop Reviews 

Dont buy from this company, i ordered a fan in January I was informed not in stock either i have different colour or refund i asked for refund i never received it i ask again they said it was sent to this day 8 months on still no fan and no refund

2 x Solar panels. Simple. Still I'm waiting since early June.
12/6 - Purchase made. Panels in stock.
4/7 - (4 Weeks later!) Delivery was made however one of the 2 panels was damaged.
Illuminashop was informed. They said they would collect it and I could get a replacement.
21/8 - Now almost 3 months since my purchase, I am still waiting for this collection, and obviously a working second panel.
I have sent many emails. Sometimes in reply, I get an unfulfilled promise for a few days, sometimes no answer at all.

I made this purchase to take advantage of the reduced IVA, (upto 30/6) but now I dont care.
I just want my money back and I will purchase the second panel elsewhere.
Total joke of a business.

The shop system has a broken VAT check mechanism, the "sales person" in the chat copied me the PDF with the error message saying that their shop system is banned due to excessive requests and ignored any further requests. I mean, I just wanted to order for 1113,- euro, I will buy somewhere else. Incompetent and unfriendly.

They provided incorrect information via customer support chat, leading me to order the wrong item (a pack of switches). Upon requesting a return and refund, they insisted I cover return shipping costs. Since then, I've received confusing and unhelpful emails, and the issue remains unresolved. Worst customer service I've ever experienced.

IluminaShop / Ticket 318240

IluminaShop ES. online shopping as it should be. Good price, good communication, and fast delivery, even to Portugal. Online shopping without the worry. I need another project so I can order from them again, recommended.

Johnathon is super helpful and very fast. I happy to deal with him for my order. Thanks you very much!

I purchased a solar swimming pool light which was great until the seal failed. Illumina shop replaced this immediately they received it back with no quibble. Unfortunately the courier "lost" the lamp and so Ilumina shop sent me a 3rd one with no quibble.
At all times they were in regular contact and were most helpful. Thank you.

No CE certificates provided. Even if technical sheets indicate that products have CE and RoHS certificates, they are not provided. After asking by email the answer is always that they don't have then. This is illegal in UE!

Also in a new installation you can be required to provide them or you must replace the lights.

Even more ridiculous as most chinese manufactures provide a certificate, which is very easy to produce, even if the product is not compliant.

edit

After publishing the review, IluminaShop did reach out to solve any issue, and fully refunded.

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We've bought some lights and they sent the wrong ones.
Then the return shipment was through a company that kept "failing to pick the items", which when contacting IluminaShop we were informed that they're not responsible and that we're responsible for them to receive the items within 15 days for returning.

After they finally received it, they only reimbursed **70%** of the original value!
When we asked why was that, they said they'll "investigate" and come back to us, twice!!! And we're still waiting for the reason.