I ordered the necklace and bracelet based on everything I’ve seen on Tik tok, the necklace is pretty. However, no where did it ask what length I wanted and it’s way too long. Some creators say that th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The end of my bracelet didn’t have diamonds on the end like the girl posted in the video that’s what made me buy the product which kinda annoyed me , other than that it was super cute .
Company replied
Although the jewelry is pretty, it constantly, and I mean constantly is flipping over. Even the bracelet flips too. It can be embarrassing thinking your all cute and your necklace is flipped over lol... See more
Very nicely designed necklace. The varying pink shades of the large stones compliment my skin and I’ve received many compliments. There is a slight fading of the gold metal but only noticeable you’re... See more
Company replied
Company details
About Iceyqueen
Written by the company
For optimal viewing, keep image width under 312px and file size under 5MB.
Welcome to IceyQueen!
IceyQueen is a jewelry brand specializing in gemstone collections and personalized namepiece designs. We combine meticulous craftsmanship with heartfelt artistry, embedding precious gems and personal sentiments into every creation.
We are dedicated to delivering exceptional jewelry and a warm, premium shopping experience to lovers of fine jewelry worldwide.
Our refund policy
30-day return or exchange service
We offer a 30-day return or exchange from the date of delivery. Please Contact service@iceyqueen.com to initiate a return/exchange.
Contact info
United States
- service@iceyqueen.com
- iceyqueen.com
3.1
Average
298 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought two bracelets they definitely…
Bought two bracelets they definitely tarnish. Not a good
Product . Also their policy states they give you a year warranty and that they cover shipping cost. When I got in touch with them about the product quality they state I would have to cover shipping and these people are way in China. Do not recommend.
August 10, 2026
Unprompted review
HORRIBLE
HORRIBLE! HORRIBLE & again HORRIBLE!! Did not like items was told I could return, Return shipping cost 2xs more than what the item cost. Cant get up with anybody from customer service. Again HORRIBLE!!!
June 24, 2026
I ordered two bracelets over 7 days ago…
I ordered two bracelets over 7 days ago and still have not received orders. This is ridiculous.
June 18, 2026
Unprompted review
Fast shipping....the came as…
Fast shipping....the came as described...I get tons of compliments everytime I wear it
June 15, 2026
I love my bracelet
I love my bracelet, it reads Daddy's Girl and the necklace was more than expected. Good quality I would order again.
September 19, 2025
I am obsessed with this set
I am obsessed with this set! I got the multi color heart necklace bracelet and ankle bracelet to match. Shipped out fast. And its sooooooo pretty 😍
June 2, 2026
Unprompted review
The chain and bracelet is really nice…
The chain and bracelet is really nice ,only issue is the clasp on the chain should of been placed differently so it lays better without twisting overall great buy
May 25, 2026
Quality it doesn’t look real
May 18, 2026
I do love the items I purchased but the…they are tarnished
I do love the items I purchased but the solstice necklace and bracelet are fading as well as my name ring and I don’t wear it often nor do I bathe in them . What do you suggest?
July 19, 2025
Amazing chains obsessed thank you.
April 14, 2026
Save your money go to a jewelry store
Lousy customer service lousy products, not worth the time or money. Not very good items misleading online description they will scam you out of your money.
April 10, 2026
Good quality
April 13, 2026
I am enjoying so far my necklace and…
I am enjoying so far my necklace and bracelet set, it has not tarnished.I am thankful. I received lots of compliments. I will continue to wear my pieces until. I do plan on viewing and purchasing more pieces to my liking. I would recommend this product for friends and family.
April 4, 2026
The jewelry is of poor quality for what…
The jewelry is of poor quality for what I paid
April 1, 2026
Everything to have gotten from this…
Everything to have gotten from this company is awesome
January 17, 2026
Best Valentine/Anniversary Gift
Got this for my anniversary/valentines day gift. I absolutely loved it and I look absolutely amazing with it on. I cannot wait to get the matching bracelet
March 19, 2026
I placed an order on February 16 2026
I placed an order on February 16 2026, contacted customer service on March 1 because I hadn’t received any update about my order regarding tracking number or status. Someone wrote back saying that there was a delay in processing. Now it’s March 14th and when I look my order up to see if there is tracking, it says my order can’t be found. This is fraudulent and frustrating they literally stole my money.
March 14, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.