inStazione Reviews 

We had a great trip from Naples to Mount Vesuvius. Helped with how informative and friendly Sara was☺️. The bus driver was experienced. The timings were perfect from start to finish. I would thoroughly recommend this trip ☺️.

We had a great day with Michele. The tour of Herculaneum wasn't just informative and very interesting—he was also a great entertainer who struck the perfect balance between humor, seriousness, and information. We would definitely take another tour with him and Instazione anytime.

Ettore was friendly, and very polite. He explained everything well. The bus driver was great, and drove very well.
The views from Vesuvio and of the crater make the whole trip worth repeating

Arrived in Napoli after an overnight flight and wasn’t sure what I was going to do because I wanted to go to Pompeii but the official website wasn’t working. Sara was very helpful and joined us on the way to get to Pompeii, making sure to also introduce us to our guides in the site.

Very good guide (Sara). Nice drive to and from the Vesuvio Vulcano, good driver.
Bring good shoes, no sandals. Wather, sunlotion and a hat.
Fantastic view.

Information provided was clear and tour was well organised.

We went on a trip to Mount Vesuvius with my friend, guided by Sara. Sara is a wonderful, energetic, and passionate person. She always took care of us, made sure everyone was present, and explained everything clearly. If any questions came up, she was always quick to help!

I highly recommend her. Thank you, Sara, for showing us such a beautiful place. We hope to see you again someday—take care of yourself! It’s great to have such passionate and dedicated people like you in a company.

As for the pre-trip communication, everything was perfectly explained and well prepared with clear descriptions and videos. Everything was excellent!

Sara was a Great Tour guide. Although the information within the GetyouGuide App was misleading, she had a good organisation and everything went well. While the bus tour, she provided us with a lot of information and side facts.

We had the most amazing experience with inStazione!
Our bus ride went smoothly and they were really helpful for changing our tickets to a latter bus ride.
They’re really quick to answer on WhatsApp, I can only recommend travelling with this company!! 😊

Matteo was very helpful and enthusiastic in helping us

It was very interesting an Matteo was very helpful. Thank so much!

Pompeji itself was really worth visiting, a highly interesting site. But die experience with instatione was disappointing. I booked a skip the line ticket for a significant extra fee and expected to receive the tickets for transfer and entrance electronically. In fact, we needed to go to the office twice, went to Pompeji as a group with an extremely clumsy (and late) train and the guide did not even know whether the approaching train was ours. When arriving at the site we were standing in the queue for app. 15 minutes to get the tickets. That's not what I'm expecting when booking a skip the line ticket. Doing everything on our own would have been much more convenient and cost saving. Please change the booking information "skip the line" which is definitely not accurate.

Excellent service from concierge Antonio
inStazione Napoli.
He checked that we got on the train and also that we got to our guided tour in Pompei 😀

I have booked the complete visit to Pompeji with no exclusions, with train tickets and a real Tour Guide - for 51 €. I got the train tickets (2 x 3,30€), an AudioGuide to download (it did not work correct) and a Pompeji Express Ticket for 20 €, which excluded the villa of mysteries. I think, that was a bad deal. Never again. Book the online tickets with guide directly and take the train on your own.

Francesca helped me a lot! She gave me advice how to travel to Sorrento from Naples. I also bought a Day Tour from Sorrento to Capri...She is a really professional in this region

Ciro has been great and very friendly with us
Thas was a wonderful cruise
Thanks Ciro!!!
Take carr

Giovanni was extremely helpful!! He helped us navigate the city of Naples as well as the cities near there! He became our point of contact throughout our trip here! Thank you Giovanni!

All the staff were professional, welcoming, nonpressuring, and patient in answering questions. We had never heard of the inStazione agency before, but asked a question of Sara, who we saw at the intersection in the train station, and looked like she would have an answer. Indeed, she did and said, follow me to her agency 3 storefronts away. I immediately felt like she was someone we could trust. While we waited for her to look up an answer, we saw all the tour brochures, and ended up booking 3 tours, a taxi, & 2-3 trains with them for the 3 days here. The next day, trying to get here from our hotel, one of our phones was picked off! We barely made it in time for the tour, but they were so helpful in our situation, with empathy & understanding, even to where to quickly get a refurbished phone before making to pompeii! The Instazione agency became quickly almost like family❣️ we appreciated so much their escort to the right train and to the taxi and to the bus, having made arrangements for each and knowing where to go to go❣️ we also appreciated how they did not try to upcharge us for another tour, but just answer our questions and give advice on what was reasonable time wise for us to both enjoy a marvelous experience in Naples! I'd highly recommend this agency to anyone! Special thanks to Sara and Chiara, as well as to Maria and Rosema!

The ladies working in the Naples agency office are the best! We relied heavily on them for four days, from March 10th through 14th. Everyone we interacted with there was extremely helpful and professional, and were life savers after we found ourselves in a very difficult and stressful situation. I will recommend inStazione to everyone!

After we had arrived at the Napoli Centrale station on March 10th, Sara noticed that we looked lost and confused when trying to figure out how to get to our hotel (because the metro train station we needed was closed) and offered to help us. She arranged for a taxi to take us to our hotel, and also helped us book the tours and transportation to Pompeii and Vesuvius that I wanted to do but hadn't had time to research and buy tickets for yet. She also saved us money in booking our train ticket back to Rome after Vesuvius.

The following morning, my phone was stolen on the way to the tour meeting point at the inStazione office, and Chiara was extremely helpful in taking me to a store in the train station and translating so that I was able to buy a new phone quickly before the Pompeii tour so that I could still take pictures there, and to another store the morning after that to get an Italian SIM card for it. We also appreciated Chiara's honesty in explaining that a regular taxi would cost less than the one provided by inStazione (we still chose the inStazione taxi).

Maria who escorted us to Pompeii for our tour was also wonderful. We also greatly appreciated being able to store our suitcases in the agency office while we were on the tours, and it was very helpful to be escorted to where the bus and the trains were in order to ensure that we found them quickly. I also appreciated that they were knowledgeable and gave good advice, but did not try to sell us any tours we did not ask them about.

Thank you so very much Sara and Chiara for making our trip better! I don't know what we would have done without you! Mille grazie!

We had a great experience with instazione.it for our visit to Pompeii. Their office is conveniently located across from the Hertz rental counter inside the Garabaldi train station, making it very easy to find. Giovanni greeted us and then his team accompanied us from their office all the way on the train to pomeii and all the way to the entrance of pompeii. They took care of everything for our trip, so we didn’t have to worry about schedules and logistics.

They gave us our return train tickets with the schedule clearly highlighted, giving us the flexibility to return when we wanted. Our group included everyone from young kids to older adults, and they handled it seamlessly.

Our guide inside Pompeii, Monica, was an archaeologist and very knowledgeable, presenting the history in a clear and engaging way. Overall, it was a smooth, stress-free, and enjoyable experience.