Relaxing to listen to. I’ve only just started using it so haven’t noticed much yet. I found the website a bit tricky to navigate & somehow ended up with 2 subscriptions so be careful when buying. Thei... See more
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I signed up and did not receive a confirmation or instructions on how to access the sessions. I tried to make contact by responding to their emails and got no response. I then trawled through th... See more
Company replied
This app is not cheap. But it’s totally worth it. I have had a life long issue with food and have worked hard to overcome it. This app combines quality sessions that address multiple aspects of mai... See more
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It seems like they get you hooked on a basic small price, but then they offer you all the other things that probably or what you actually need but for an additional cost. So before I have even started... See more
Company replied
3.9
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It keeps trying to make me buy more
It keeps trying to make me buy more, spend more
September 6, 2026
Unprompted review
Reply from Hypnozio
Hi Joan,
I can see how repeated prompts to buy or spend more could make the experience feel pushy rather than helpful, and I appreciate you letting us know how this came across to you. We’re always working to find the right balance with our offers, and feedback like yours helps us better understand how this feels from your side.
If you have any additional thoughts or would like to share more details, you’re welcome to reach out to our customer service team at reputation@hypnozio.com so we can pass your comments on to the right people.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
easy to navigate
September 6, 2026
Unprompted review
Reply from Hypnozio
Hi,
Thank you for sharing your experience. It is great to hear that you found everything easy to navigate, as we work hard to keep things straightforward and user-friendly.
We really appreciate you taking the time to leave a review.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Haven’t started don’t have experience…
Haven’t started don’t have experience to report
September 6, 2026
Unprompted review
Reply from Hypnozio
Hi Debbie,
Thank you for taking a moment to leave a review even before you’ve had a chance to start using Hypnozio; I hope your upcoming experience with the recordings turns out to be really helpful and enjoyable for you.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Terrible customer service
Terrible customer service, I tried it for 6 months which I wish I never did. Then thought I cancelled. Apparently I did t and they charged me for 6 more months. That same day I messaged in and they refused to even refund me a portion of it. I won’t use it and now I’m out for a year of subscription I don’t use. Also found it very annoying, it just says the same thing over and over.
July 15, 2026
Unprompted review
Reply from Hypnozio
Hi Karla,
I’m really sorry to hear how frustrating this experience has been, especially after you believed the subscription was cancelled and then saw another long-term charge added on top of not enjoying the service itself. I understand how disappointing it must feel to be billed for additional months you don’t plan to use and to feel that your concerns weren’t addressed when you reached out to customer service.
I’d like to review what happened with your account and the cancellation in more detail. I’ve already sent you a private request for more information through Trustpilot’s messaging system, and you can reply there so we can continue this conversation privately. You’re also welcome to contact me via reputation@hypnozio.com with the subject line: Trustpilot - Hypnozio, and please mention your Trustpilot review so I can quickly recognize your case and follow up.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Reply from Hypnozio
Hi Michael,
Thanks for sharing your thoughts about Hypnozio; it’s great to know the experience has left you with that kind of reaction.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
This is the first time I've tried…
This is the first time I've tried something like this. It was very relaxing. I did fall asleep for a short time.
September 6, 2026
Unprompted review
Reply from Hypnozio
Hi Laurie,
Thank you for sharing your experience. It’s wonderful to hear that you found your first time using something like this so relaxing, even to the point of drifting off for a bit. We’re really glad it brought you some calm and rest.
We truly appreciate you taking the time to leave a review.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Easy to order
September 6, 2026
Unprompted review
Reply from Hypnozio
Hi Cara,
Thank you for taking a moment to share your experience. It’s great to hear that you found it easy to place your order, as we aim to make the process as smooth and straightforward as possible.
We really appreciate your support and hope you continue to enjoy your experience with Hypnozio.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Immediate Refund Required - Unauthorized Charge (Account)
You have confirmed that my subscription is cancelled, and I explicitly requested this cancellation 8 days prior to the renewal date.Because I cancelled well before the billing deadline, your company did not have authorization to charge my card. Your "no refund" policy does not apply to a charge that should never have been processed in the first place.Please process the refund of [Amount] immediately. I have already lodged an unauthorized transaction dispute with my bank and will be providing them with our email correspondence as evidence of wrongful billing.
Have contacted support team several time by email regarding this complaint, responding with an automated generic email? Unfortunately unable to refund.
September 5, 2026
Unprompted review
Reply from Hypnozio
Hi Jae,
I’m really sorry to read how frustrating this situation has been for you, especially after you requested to cancel your subscription before the renewal date and then struggled to get clear answers from our support team.
I’d like to take a closer look at the timing of your cancellation request and the subsequent charge so I can review exactly what happened in your case. I’ve already sent you a private request for more information via Trustpilot’s messaging system; when you have a moment, please reply there so we can continue this conversation privately.
If you prefer, you can also contact me directly at reputation@hypnozio.com using the subject line Trustpilot - Hypnozio and mention your Trustpilot review in your message so I can quickly identify your case and prioritize the follow-up. I’ll personally review the details you share and come back to you once I have gone through everything.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Reply from Hypnozio
Hi Emily,
Thank you for sharing your experience. It’s wonderful to hear that you found it relaxing and appreciated the simple ideas. Knowing that our approach is helping you unwind really means a lot to us.
Warm regards,
Jenna Torres
Hypnozio Customer Care Manager
Reply from Hypnozio
Hi Tracy,
Thanks for giving Hypnozio a try and for sharing your first impressions with us. I hope your experience continues to be positive as you explore more of our sessions, and if you ever have questions or need a hand getting the most from the recordings, you can always reach our customer care team at reputation@hypnozio.com.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
The text was promising
The text was promising. I hope it will be true!
September 5, 2026
Unprompted review
Reply from Hypnozio
Hello,
I’m glad to hear that you found the text promising and truly hope your experience with Hypnozio continues to live up to your expectations as you explore it further.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Not happy about being asked about all…
Not happy about being asked about all of the "upgrades." Just wanted to purchase and be done.
September 5, 2026
Unprompted review
Reply from Hypnozio
Hi,
I can see how being presented with multiple upgrade offers when you just want to complete your purchase would feel frustrating and more time-consuming than it needs to be. I appreciate you sharing how this came across to you, as it helps us better understand how our checkout flow feels in practice and where it may be getting in the way instead of helping.
If you ever have questions or need any support with a future order, you can reach our customer service team at reputation@hypnozio.com.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
I am looking forward to learning along…
I am looking forward to learning along the way and bettering my life
September 5, 2026
Unprompted review
Reply from Hypnozio
Hi Sue,
Thank you for sharing your experience. It’s wonderful to hear that you’re looking forward to learning and using Hypnozio to support positive changes in your life. We’re honored to be part of your journey and hope the program continues to bring you valuable insights and growth.
Warm regards,
Jenna Torres
Hypnozio Customer Care Manager
I had to cancel this before it started
I had to cancel this before it started. They were very quick with responding to me and very thorough
September 3, 2026
Unprompted review
Reply from Hypnozio
Hi Kris,
Thank you for taking the time to share your experience. It is great to hear that our team was able to respond quickly and provide clear, thorough support when you needed to cancel. Your feedback means a lot and helps us know we are on the right track with our customer care.
Warm regards,
Jenna Torres
Hypnozio Customer Care Manager
So far it seems to be helping me look…
So far it seems to be helping me look at how and what I eat.
September 5, 2026
Unprompted review
Reply from Hypnozio
Hi Rosanna,
Thank you for sharing your experience. It is wonderful to hear that Hypnozio is already helping you reflect on how and what you eat. Your feedback means a lot and encourages us to keep creating tools that support healthy, mindful habits.
Warm regards,
Jenna Torres
Hypnozio Customer Care Manager
IUnexpected renewal charge and refund refusal
I purchased Hypnozio on 4 August believing it was a one-time purchase providing ongoing access, with the option to pay for additional support if wanted. I did not receive my welcome email and access instructions until 5 August.
Despite this, I was charged again on 1 September—only 28 days after payment and just 27 days after receiving access. I had not even logged in or used the platform.
I contacted customer support on 5 September, as soon as I became aware of the unexpected charge. They cancelled the subscription but repeatedly refused to refund the renewal payment, claiming I was outside their 30-day refund period. This feels particularly unfair when they processed the next charge before 30 days had even passed.
The subscription arrangement was not clear to me during checkout, and I would never knowingly have signed up for recurring payments. I’m extremely disappointed by both the early charge and the way my reasonable refund request was handled. Please be very careful and read every detail before purchasing.
September 6, 2026
Unprompted review
Reply from Hypnozio
Hi Richelle,
I’m really sorry to hear how confusing and frustrating this experience has been for you, especially with the timing of your access email, the subsequent charge, and how your refund request was handled by our team. I understand why being charged again before you’d even had a full month from receiving access, and without having used the platform, feels particularly unfair, and I appreciate you explaining so clearly how the subscription terms were not apparent to you at checkout.
I’d like to personally review what happened with your purchase, the timing of the emails and payments, and the information you were shown when you signed up so I can understand the full context of your situation. I have already sent you a request for more information via Trustpilot’s private messaging system, and you can reply there so we can discuss the details more securely.
If you prefer, you can also contact me directly at reputation@hypnozio.com using the subject line Trustpilot - Hypnozio and mention that you are getting in touch about your Trustpilot review, so I can quickly locate your case and prioritize it. Once I have those details, I’ll be able to take a closer look and see how we can best move forward.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Easy to get started
Easy to understand and get started with the process.
September 5, 2026
Unprompted review
Reply from Hypnozio
Hi Aubrey,
Thank you for sharing your experience. It’s great to hear that you found everything easy to understand and that getting started with the process went smoothly for you. Knowing that our setup feels clear and straightforward really means a lot to us.
We appreciate you taking the time to leave this review.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Reply from Hypnozio
Hi Rosalie,
I appreciate you taking a moment to share this, and I understand it’s frustrating to be repeatedly routed to a page you’re not intending to visit. Our customer service team can look into what’s happening and help you get to the right place, so please reach out to us at reputation@hypnozio.com with a brief description of what you’re trying to access and how you’re getting there.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Been trying to cancel for several…
Been trying to cancel for several months. Tried numerous e-malls as well as through their support “tickets!” I keep getting charged. So frustrating! Buyer beware!
May 11, 2026
Unprompted review
Reply from Hypnozio
Hi Paul,
I’m really sorry to hear how long you’ve been trying to cancel and how upsetting it has been to still see charges coming through despite your emails and support tickets. This is not the kind of experience I want anyone to have with Hypnozio, especially when you’ve clearly been making repeated attempts to sort things out.
I’ve already sent you a private request for more information through Trustpilot’s messaging system, and you can reply there so I can review your case in detail. If you prefer, you can also reach me at reputation@hypnozio.com with the subject line Trustpilot - Hypnozio and a short reference to your Trustpilot review, so I can quickly locate your account and take a closer look at what has happened.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Too many additional offers after…
Too many additional offers after initial purchase
September 5, 2026
Unprompted review
Reply from Hypnozio
Hi Pamela,
I’m glad to hear you went ahead with your purchase, and I understand that seeing too many additional offers afterward made the process feel cluttered and less smooth than it should be. Your perspective on how these extra offers affect the overall experience is really helpful for us as we look at making the checkout journey clearer and more streamlined.
If you ever have any questions or need help in the future, you can always reach our customer service team at reputation@hypnozio.com.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
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