Hirefortuna Reviews 

We run a high-volume dropshipping business with a few thousand orders every month and multiple suppliers. Customer support was taking up 40–50 hours a week between our team. It was the same questions over and over — where’s my order, when will it ship, can I return it.We’d tried other AI support tools before, but they never worked properly. They couldn’t access our real order data, so responses were either inaccurate or full of generic answers that frustrated customers even more.Fortuna was completely different. Setup took about 15 minutes — honestly thought we’d missed something because it was so simple. By the end of the first day, it was already handling tickets automatically using real order information.Now it manages shipping updates, returns and refunds (with approval controls), product questions, sizing help, and supplier-related issues. It runs 24/7, so we’re no longer waking up to an overloaded inbox every morning.Response times dropped from hours to under five seconds. Follow-up emails have almost disappeared because customers usually get the right answer immediately. Our team can finally focus on supplier management, growth, and scaling instead of answering repetitive tickets all day.We’re on the Enterprise plan, and it’s paid for itself many times over. Another big plus is that the platform keeps improving as AI technology evolves, so it never feels outdated.If you’re running a high-volume dropshipping store and tired of answering the same questions every day, it’s absolutely worth trying. It’s the first AI tool we’ve used that genuinely understands how the business works.

Great support automation for our food prep business
We run a food prep and delivery company with a high volume of daily orders and customer questions around ingredients, allergens, delivery times, and subscription changes.
Before using Hire Fortuna, answering these repetitive questions was taking up a lot of our team’s time. Since implementing it, the AI has been handling the majority of customer inquiries quickly and accurately by pulling directly from our order data.
It’s been reliable, easy to set up, and has saved us several hours every week. Our team can now focus more on operations and growing the business instead of being stuck in the inbox.
We’re happy with the results and would recommend it to other food prep or subscription-based businesses.

I we have a large store selling car parts in the uk constantly different questions about different parts fitting different cars questions about tracking questions etc took us 100s of hours before and 5 full time staff now we just use Fortuna best decision I’ve ever made only one critical thing I hope they launch social media connectors soon as we get lot messages on there we cut our staff from 10 to 5 i well I think they probably will do social connectors soon i Am a happy customer for life.

We sell health supplements and Fortuna’s been really good on the trial. It answers all the usual questions about ingredients, dosage, and which product is best for different goals. What’s nice is it actually advises customers on the right options without sounding pushy. Their team got us set up fast and replies quick when we have questions.Not perfect yet but it’s already saving us a bunch of time. Loving it so far.

Fantastic company!! My company is called holistic beauty which sells beauty products I saw hire fortuna on a ad and through id give it a try as it’s 14 day risk free glad I did I will
Be continuing my subscription with them
It’s saved me hours of constant questions and I can get my evenings back instead of recommending products FORTUNA does it! 100% recommend

I’ve been testing Fortuna on my Shopify store (dreaminteriors.co.uk) during the trial and I’m genuinely impressed.
We sell expensive homeware and furniture, so customers often ask the same repetitive questions about sizes, room fit, delivery, and product specs. Fortuna handles all of that instantly and accurately — it pulls the real data from our store and gives clear, helpful answers without me having to jump in every time.
What really surprised me is how well it helps customers pick the right pieces for their actual room sizes. It’s not just answering questions it’s giving smart recommendations that make sense. That’s saved us a lot of back-and-forth.
Setup was straightforward (Patrick helped the same day) and it feels safe nothing gets approved without us seeing it first.
Still early days, but it’s already doing exactly what we needed taking the boring repetitive work off our plate while still sounding like us. Very happy with the results so far.
Highly recommend if you’re a Shopify store drowning in support tickets.

Site is still in development it looks like but hoping this will be something worth it for my ecommerce store