Hiboy CA Reviews 

Nancys help has been wonderful. Hiboy is a great brand and the after purchase support is great. Have 2 s2 pro scooters and have multiple friends that have bought Hiboy s2 pro scooters also.

Very happy with customer service. Prompt and polite. Very helpful.

My purchase of me bike went very well. With Nancy looking after everything, my experience was better then 5 star. The bike works well and enjoyable to ride. I have a few suggestions as far as the controller operation. I would like a clock on the display.
I would like the trip distance NOT be reset when the controller is turned off but when the rider decides. I would like the throttle to funtion even when the assist level is at zero. In closing, all went well and I would recommend buying from this company.

Cherry at Hiboy.ca was extremely helpful on multiple fronts. When I ordered by first Hiboy EX11 she assisted me with refunding the Provincial Sales Tax from my purchase order as ebikes are PST exempt in BC.

Sadly, I only got to ride my new EX11 3 times before it was lost in a fast moving wildfire in the Okanagan on August 1st.

Cherry was super helpful as and responsive when I was inquiring as to when the EX 11 would be back in stock. When the EX11 was available again she assisted me with processing the refund to my purchase for the PST again and provided an additional discount as a returning customer.

Looking forward to my new ebike arriving, however, winter is setting in here and I wont be able to ride it until spring - but I thoroughly enjoyed the few rides I got on my previous ebike and was very appreciative of the prompt, friendly, courteous and effective service I received from the Hiboy.ca support team.

I had a code E10 on my new hiboy p6.
When I contacted hiboysupport Mina replied back right away and helped me through the process of returning the bike with prepaid postage and instructions. Mina made the process easy and I received my new bike quick. A great bike and great support.

I liked the actual bike but rear brake caliper blew out in the first week of use

Hiboy is good. But every vehicle need service, maintenance and some goods. How can we connect with Hiboy team for help. Always email is not good. Pls add vedio call option available in your service. My Hiboy was last 3 months not working I tired, I purchased charger [as your suggestion], local technician said it's circuit [ in Handle] problem. So what i do... if you want really help me than pls call me..+18258882300. Pls solve my problem I heartily request.

I had an incident with my scooter and I was so stressed about finding some parts at the beginning customers care didn’t give me the solution I wanted to hear, but after a few emails I have to say it was worth the wait even that I wanted to have a faster solution at the end customer service support was amazing I have to apologize myself been frustrated about my scooter ( main transportation to go work for me ) they help me send all the parts and I have to say only thank you so much for helping me so efficiently to resolve my problem I got all the parts now I am heading on Monday to get it fixed!!!
Thank you so much you made me feel appreciated!
Thank you 🙏🏼

Totally impressed with customer service and fast turnaround. I have the replacement rear fender delivered within 3 days. I want to mention Cindy was so friendly and fantastic to deal with. It allows my kids favorite scooter Hiboy S2 pro to be back on the road in no time. Thank you Cindy! 🤩🏅🏆

I first purchased my high boy.E!X6 last October, and I have to say it has been fantastic.I had some minor issues , and I contacted customer support and they were quick to help.i just had my ex6 charger die the day my warranty expired.to my surprise all they wanted is a short video showing no power and my order # and they agreed to send me a new one.This company really does care about its customers. I am going to order a 2nd ex6 in the near future.You cannot go wrong with Hiboy. If you have an issue they are there to help.I am a customer for life.

Cindy and Claire are very professional.
Thank you for.

It's a good-looking bike that I put over 700km on in two months. I started this adventure at 289lbs, crashed it no less than three times, rode it in the rain, and got exactly what I was expecting. I was able to get ~30km just from the motor and charge, but pedal assist gave me the ~70 km per charge I was told to expect. The only thing that destroyed this bike was getting run over by a Ford F-150. Bravo!

Their after-sales support is excellent! When I needed help with the e-scooter I purchased, Nancy was there to assist me. She was always quick to respond, honest, and genuinely caring throughout the process. Her support made everything so much easier for me.

Nancy provided such outstanding customer service that I wish every company had someone like her on their team. Thank you, Nancy, for your excellent support!

Despite the issues I’ve had with my bike, the after-sales service has been very good. There can be some delays in receiving parts, but Cindy quickly took care of my case and has stayed in contact with me throughout the process until the issue is fully resolved.

I’m very satisfied with the support and follow-up I’ve received so far!

I had to chase you to get something ordered. Couldn't tide the last month of summer

Dealing with Claire has certainly made the back-and-forth very easy. Claire is knowledgable, understanding, and deals with the problem as if it is her own. The item specific to my problem was identified, shipped, received and I now have a fully serviceable S2 pro again. Thank you.

Outstanding Customer Service and Excellent Experience!

I honestly have to say that HiBoy has some of the best customer service I’ve ever experienced! From the moment I needed a replacement part, they were quick to respond and made sure it was sent out right away. Their efficiency, professionalism, and willingness to help really impressed me.

It’s refreshing to deal with a company that genuinely cares about its customers and takes the time to make sure everything is taken care of promptly. Their customer service went above and beyond my expectations, and I truly appreciate how smoothly everything was handled.

I would 100% recommend HiBoy to anyone looking for an electric scooter. It’s not just about the product itself, but also about the support you receive when you need it. HiBoy definitely earned my trust and a five-star review!

I experienced a complete front suspension fork failure after only about 30 km of use, roughly three months after purchasing the bike. Since the model had been discontinued, getting a replacement part was no longer possible.
I contacted Hiboy support and they fully honored the warranty. More importantly, they worked with me to find the best solution for an exchange.
Cici was extremely helpful, responsive, and understanding throughout the entire process. Communication was easy and the situation was handled very professionally.
The issue with the bike was unfortunate, but I’m genuinely very satisfied with the after-sales service and with the way Hiboy handled the situation.

Right from design and engineering to stainless steel fasteners, these bikes are high quality. Powerful, maneuverable and long range. Easy to peddle in 1st gear .
I was surprised customer service actually is as good as many reviews state; it’s excellent. Prompt response and there to help. A problem with the derailleur was taken care of quickly.

Special thanks to ‘Cherry’ at customer service for her professionalism. Hiboy’s fortunate to have her.

Also, special thanks to ‘all those’ behind the scenes at Hiboy, turning these things out.

Short excursions, gets you where you want to go effortlessly. Very impressed with Hillboy S2 Pro.