HelloFresh Sverige Reviews 

Almost ridiculously bad experience with this logistical nightmare of a company.

First delivery arrived with almost half the produce missing.

Second time, the delivery guy called the intercom and we opened the door, but he didn’t come up. Instead, he called my cellphone twice, hanging up immediately both times, after which I got a message stating that the delivery couldn’t be completed. What an absolute joke.

My wife and I have since renamed them “HelloStress”, because instead of making our lives easier, they’ve managed to add nothing but unnecessary stress.

Efficient way to cook yourself and save time and money

Easy, tasty recepies. We're eating better because of hello fresh. Good vegetarian options. The only minus, which is a big one, are the giant shrimps as an environmental problem. I would wish for other shrimp as options.

Very easy service to get food with recipes delivered home.

If there are issues the customer service is also fast to reply.

I tried the service again after a few years. The last time it felt too limited and the food was boring. This time they immediately messed it up by keeping my old account active alongside the new one, so I couldn’t log in to the account I wanted.
After spending over an hour on customer support — where I was hung up on twice without any reply — the issue remained unresolved. They canceled the double subscription but refused to remove the duplicate account. They told me I had to handle it myself via a GDPR request, which would delete both accounts and my pending order.
They clearly don’t know what they’re doing. I still haven’t received any confirmation emails. Because of this, I have now canceled my subscription for the last time. I will delete everything once I receive my package.
The food itself is not worth it. It’s very average, with cheap meat and fish. Most of it is pork, even the burgers. Really disappointing.

On time, friendly and professional delivery.
Great mix of healthy and delicious recipes.
Good value for money in the end too!

They are very fresh and convenient. Food are tasty and with time it goes faster and faster to prep and cook. Without HelloFresh we eat unhealthy and throw away lots of ingredients that gets old. Price wise it is always the same as shopping in the supermarket.

Hello fresh is really good if you lost inspiration and wants to try new dishesa

The box you get is similar to what you buy in the super market.
Everything comes in backs portioned to cook a specific dish. However you still need to chop, fry and cook.
I felt a bit guilty with the environment when I saw too much carton arriving.
I’ll give it a second try.

Great step by step instructions easy to follow always perfect result

I have been using Hello Fresh for just a week, but it has already changed my life, I cannot describe how convenient this is! The portions are quite generous too, I might become a member for life

Had Hello fresh for two weeks, and with both of my deliveries there was issues. With the first delivery my app stated that it had been delivered at 12, but it had not. I then called customer service which said that was a mistake and that it was coming. They furthermore guaranteed that I would receive an sms when the delivery arrived. Hours went and the delivery never came. I then reached out once more, where they told that the delivery was delayed but that I could rest assured that they would text me when they arrived. I never received any text but by accident went down to check and found the box delivered. For the second time the app said that the delivery had happened at 12, which it had not. I waited some more and went to look at the app during the day, and then discovered that the delivery had failed. Called customer service who said that the delivery had been there but could not get a hold on me. I had not received any messages what so ever. The nice person from customer service said I could get my delivery the day after, but after waiting from 9-16 one day, I was not going to do that a second time, so I requested a refund and cancelled my subscription.
The customer service team was very professional and nice during the process, but with the long and uncertain delivery time I believe it was not worth it.

What started as a failed first delivery has now turned into one of the most frustrating customer experiences I’ve had with a subscription service.

I placed my first HelloFresh order last Wednesday for delivery on 14 January, as clearly shown in the app. I planned my day around it, left work early, and waited at home. Only 24 hours before delivery, I was informed that the delivery window would be 17:15–18:00, which is already very late for a dinner meal kit.

The delivery never arrived. There was no proactive communication, no delay notification, and no updated ETA. When I contacted customer support after 7 PM, I was told the order was still “probably” several hours away, with 24 stops before mine, and might even arrive the next day. I had no choice but to arrange dinner myself in snowy conditions.

I requested cancellation of my subscription on 14 January due to this failure.

After leaving an honest review, HelloFresh contacted me and offered a free box as compensation. I accepted this offer. However, I later learned (only on a call this Monday) that HelloFresh’s box-filling cutoff is Sunday at 11:59 PM. This information was never communicated earlier.

This is critical, because I had already emailed support on Friday explaining that I was unable to place the free box due to a system issue and asking for manual help. If support had responded in time or had been transparent, they should have clearly stated that I would not receive a box that week. Instead, I received no response, and the cutoff passed silently—once again leaving me without meals.

To make matters worse, on Sunday at 23:59, HelloFresh deducted 799 SEK from my account without my consent, after I had already requested cancellation, and without any confirmed order or delivered service.

To summarize:
• First box never arrived
• No proactive communication about delays
• Compensation offer could not be fulfilled due to lack of response
• A known cutoff (Sunday 11:59 PM) was not communicated
• Customer support stopped responding
• 799 SEK charged without authorization after cancellation

This is no longer a one-off issue but a pattern of poor communication, missed responsibility, and unacceptable billing practices. I have had to escalate this through my bank.

HelloFresh promotes convenience and reliability. My experience delivered the opposite.

I would strongly caution anyone considering this service to think twice.

Very good and smart concept for people who wants to try new food or learn how to cook

Really good food at a great price

I love Hello Fresh. All my family feel exited about meals from Hello Fresh. We celebrate dinner and are very satisfied.

I will write in english. There are many good things about HelloFresh - Varied recipes, I can easily hop over weeks where I don't need it by indicating it in the app, and customer service was excellent when there was a delivery issue.
The food and recipes are ok. I am an avid cook and am only doing this because I need to take some mental load off at the moment. The flavours are so heavily homogenised to the Swedish palate. This means that all dishes are incredibly sweet. I check the sugar content, and some dishes have 20g of sugar in them! That is not responsible and healthy nutrition. All Asian dishes start with the same, super sweet Asian sauce. Asian food is not homogenous! Sweden has lots of cultures represented, especially in the cities where subscription would be highest. It would be nice if there were more authentic options for people of different backgrounds on offer. I guess it is for cost saving reasons, but HelloFresh used to be about fresh ingredient only, no processed food. Some of the sauces and herb mixes that come with the recipes taste highly processed. The brun sauce with the meatballs was inedible (so sweet!) so we had to go without. In the past you would have assembled the sauce yourself and could have adjusted the sugar content and flavours

The box was just left outside the apartment door at night, without any notification so the fish got spoiled….