Hellotickets First time using them. Usually TicketMaster or StubHub. No App Emails Was a bit unsure as I couldn’t see the tickets/order up until the week before the concert. All communication... See more
Company replied
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Company details
Written by the company
Find tickets for events in the United States and London at the best price. Broadway, NBA, concerts... Millions of tickets instantly available.
Contact info
Madrid, Spain
- hellotickets.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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Reply from Hellotickets
Thank you for your fantastic five-star review!
We’re delighted to hear that you found the tour fun.
We look forward to seeing you on your next adventures with Hellotickets!
Elsa A.
got scamed here.
got scamed here.
they sell tickets with wrong description.
sending the ticket to you at the day of the event, so you cant do anything.
September 5, 2026
Unprompted review
Was not hello tickets fault the…
Was not hello tickets fault the consert its self could not hear the vocals very well, sound issues , the tickets were for my step dad fir his birthday, fatherday and christmas, went 25 years ago was alot better, under stand that bon jovi is alot older was just a little disappointing , as the tickets were not cheap .
September 4, 2026
Unprompted review
Everything went well
Tickets were avaliable a few days early and where easy to download.
September 5, 2026
Reply from Hellotickets
Thank you for your positive feedback, Ana.
We’re delighted to hear that everything went well and that your tickets were available early and easy to download.
Elsa A.
Do not use hellotickets at all ever
Do not use hellotickets at all ever. I typed into my search bar Bruno mars Perth (Australia) tickets mistakenly pressed hello tickets it took me straight to the page of purchasing tickets so I was unaware it was an American website I selected how many tickets I needed the value said $ but did not state it was USD I assumed it was AUD currency ACCC states companies have to be transparent at check out what the currency is this was not displayed at all and I have screen shots to prove it. I paid a ridiculous amount for tickets they don’t even have and the selection of seated area is not guaranteed. You are expecting to wait and bank that they buy tickets off other people and supplies for re sale so scalping tickets. I tried numerous emails for the company to refund me instantly when I received the booking email it was usd and I have gone back and forth and they just say the same thing. Customer service is the worst. I have had to file a charge back with my bank under misleading currency and I have alerted the ACCC of how they conduct business. All I get back is the currency is in there terms and conditions but consumer law states you have to be transparent at check out what currency you are paying.
September 4, 2026
Unprompted review
Great experience but panic at city…
Great experience but panic at city field as forgotten had downloaded app and only had a hard copy of our booking confirmation Thanks to a helpful policeman and ticket office gentleman we managed to get our tickets Flying 16 hours from New Zealand and missing the game would have been tragic. It would have been help if last hello tickets email stated check your app rather than check your last email
September 4, 2026
Reply from Hellotickets
Thank you for sharing your feedback. We’re pleased that you were able to access your tickets and enjoy the game, especially after travelling so far from New Zealand.
Your suggestion about clearly reminding customers to check the ticket app is very helpful, and we’ll share it with the relevant team for consideration.
We hope to see you again on new adventures with Hellotickets!
Elsa A.
Its whas a long wait but it whas worth…
Its whas a long wait but it whas worth every penny.
September 5, 2026
Reply from Hellotickets
Thank you for your wonderful feedback.
We’re delighted to hear that your experience was worth the wait and every penny.
We hope to see you again on new adventures with Hellotickets!
Elsa A.
Reply from Hellotickets
Thank you for highlighting our efficient, trustworthy, and reliable service.
We’re delighted to hear you had such a positive experience with Hellotickets.
Elsa A.
Bonjovi tickets
Tickets arrived two days before show and I was kept informed of what was happening. Tickets transferred on Ticketmaster by original buyer. All went smoothly.
September 5, 2026
Reply from Hellotickets
Thank you for sharing your feedback.
We’re pleased to hear that your tickets arrived in time and that the Ticketmaster transfer went smoothly.
We hope to see you on new adventures with Hellotickets.
Elsa A.
Poor experience from start to finish
Poor experience from start to finish. 2 specific seats tickets chosen on website purchased for daughters first concert- katseye. However, only standing room allocated. Had to chase 4 times for tickets to be delivered. Wrong addresses given. Only received tickets 1 hour prior to show, which were incorrect. No phone to discuss issues. No helpful solutions given to try and resolve ticket issues. Just referred to email disclaimer. Never book again. Avoid at all costs.
September 4, 2026
Unprompted review
I’ve never used them before but would…
I’ve never used them before but would definitely use again, so easy to use and totally easy to buy tickets from
September 5, 2026
Reply from Hellotickets
Thank you for your excellent feedback.
We’re delighted to hear that you found Hellotickets easy to use and would choose us again.
We hope to see you on new adventures with Hellotickets!
Elsa A.
I received my tickets on time
I received my tickets on time, a week before the event.
September 5, 2026
Reply from Hellotickets
Thank you for your positive feedback, Natalia.
We’re delighted to hear that you received your tickets on time, a week before the event.
We hope to see you on new adventures with Hellotickets!
Elsa A.
WARNING: Charged €80 More Than the Price Shown
Hellotickets clearly showed €133 per ticket, €266 total, yet after payment we were charged €346 — €80 more than the displayed price.
After reading similar complaints, we have contacted Hellotickets and requested a refund of the €80 difference. At the same time, we have contacted our bank to formally dispute the charge and cancel the card as a precaution.
We have screenshots clearly showing both the €266 advertised total and the €346 amount charged.
We will update this review depending on how Hellotickets handles our refund request.
September 5, 2026
Unprompted review
Trusted and very reliable company
Trusted and very reliable company! We Had an amazing time with the Bon Jovi Forever concert tour in Wembley London! Would love to book more concert tours here again in the future, definitely.
September 4, 2026
Unprompted review
Reply from Hellotickets
Thank you for your wonderful feedback! We’re delighted to hear you had an amazing time at the Bon Jovi Forever concert at Wembley London.
We look forward to helping you book more unforgettable concert experiences in the future.
Elsa A.
I was apprehensive once seeing reviews but..
I heard of bad experiences booking through hellotickets, however my experience couldn't be more perfect. Booked tickets for katseye concert, received the tickets around a 2 weeks prior and they linked straight to myo2 app. No problems with the tickets whilst there. Completely legitimate tickets and smooth sailing.
September 4, 2026
Unprompted review
Reply from Hellotickets
Thank you for sharing your experience. We’re delighted that your Katseye tickets arrived in good time, linked smoothly to your O2 app, and worked perfectly at the concert.
Your feedback about our verified tickets and reliable delivery means a lot to us.
We hope to see you on new adventures with Hellotickets!
Elsa A.
Great communication with the Hello…
Great communication with the Hello Tickets team, tickets delivered ahead of schedule and concert was incredible!
September 5, 2026
Reply from Hellotickets
Thank you for your wonderful feedback!
We’re delighted to hear that our communication was great, your tickets arrived ahead of schedule, and you had an incredible time at the concert.
We hope to see you on new adventures with Hellotickets!
Elsa A.
Reply from Hellotickets
Thank you for your positive feedback.
We’re delighted to hear that you found Hellotickets easy to use and that the ticket delivery was seamless.
We hope to help you again soon!
Mariana M.
All went well.
August 30, 2026
Reply from Hellotickets
Thank you for your positive feedback.
We’re delighted to hear that everything went well.
We hope to see you on new adventures with Hellotickets!
Elsa A.
Super efficient
Super efficient. Perfectly streamlined in transferring tickets and purchasing. Highly recommend
September 4, 2026
Unprompted review
Reply from Hellotickets
Thank you for your wonderful feedback!
We're delighted to hear you found the ticket transfer and purchasing process super efficient.
We hope to see you again soon for new adventures with Hellotickets.
Elsa A.
Reply from Hellotickets
Thank you for your wonderful feedback!
We're delighted to hear that you had an amazing experience.
Elsa A.
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