Cannot say much. I compared to other multi trip annual insurances and decided to buy this one, which seems to have the best reviews and has a really good price. Beware of the sub-limits of the insuran... See more
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See what reviewers are saying
I took out Heymondo's travel insurance for my trip to Indonesia and I honestly couldn't be happier with the service. I had an incident at the beach and they were incredibly quick in assigning me a c... See more
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Alessia from the customer service team was incredibly helpful when I reached out with a query. I was then able to identify the most suitable policy for me and cancel one which I had bought a day earli... See more
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One of the best experiences I’ve ever had. I arrived in Cape Town and the connection was really good starting from the plane! I highly recommend it!
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Company details
About Heymondo Assicurazioni di Viaggio
Written by the company
Hey viaggiatore!
Siamo Heymondo, il tuo compagno di viaggio ideale. La nostra missione è semplificare la vita dei viaggiatori. Come ci riusciamo? Siamo esperti in assicurazioni di viaggio e creiamo soluzioni su misura, sempre alla ricerca del migliore rapporto qualità-prezzo. Unendo competenza e innovazione, le nostre soluzioni assicurative coprono una vasta gamma di situazioni, dalle spese mediche all’interruzione del viaggio, fornendo protezione anche in caso di incidente stradale o disservizi del trasporto pubblico. Inoltre, il processo di sottoscrizione è semplice e trasparente, supportato da un servizio clienti attivo 24 ore su 24, pronto a rispondere a ogni tua necessità prima, durante e dopo il viaggio. Con Heymondo, puoi assicurarti il viaggio dei tuoi sogni!
Scopri come puoi assicurarti il viaggio dei tuoi sogni con Heymondo
Assistenza 24 ore / 365 giorni
Ti siamo vicini per affrontare ogni imprevisto: assistenza medica, perdita del bagaglio, ritardi nei trasporti e altro.
App di assistenza in viaggio
Assistenza 24 ore, chiamate di assistenza gratuita e gestione degli incidenti tramite app.
Rimborso delle prenotazioni se non viaggi
Se dovrai anticipare il tuo rientro, con la nostra assicurazione di annullamento del viaggio potrai recuperare l'importo delle tue prenotazioni.
Valutati come Eccellenti su Trustpilot
I viaggiatori di tutto il mondo si affidano a noi, e lo dimostra la grande quantità di recensioni positive che i nostri clienti condividono ogni giorno su Heymondo.
Se vuoi conoscere l'esperienza di altri viaggiatori, continua a leggere le opinioni su Heymondo.
Perché scegliere l’assicurazione viaggio Heymondo?
Written by the company
- Ampia copertura delle spese mediche
- La nostra assistenza medica include tutto ciò che ti serve per viaggiare in tranquillità: soccorsi d’emergenza, visite specialistiche, ricovero ospedaliero, trattamenti e interventi.
- Assicurazione di viaggio 100% digitale e trasparente
- Accedi facilmente a tutte le informazioni sulla tua assicurazione e sulle coperture incluse. Gestisci qualsiasi imprevisto dall’app in pochi clic.
- Rimborso della prenotazione se non viaggi
- Aggiungi la copertura opzionale di annullamento viaggio e ottieni il rimborso delle prenotazioni se alla fine non puoi più partire.
App di assistenza in viaggio
Siamo vicini quando sei lontano
Chat medica 24/7, videoconsulto, chiamate di assistenza gratuite e gestione degli imprevisti. Bastano pochi clic ed è fatta!
Contact info
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A not-so-good website, but the people at the helpdesk were absolutely lovely and helpful.
Login after buying the insurance didn't work at all. The day after I have been called by the customere care team. They have been extremely nice, professional and helpful. So thank to them. But still, I was happy for the people, but disappointed by the website. Also, the many emails asking for a review are not something I really appreciate.
August 15, 2024
Reply from Heymondo Assicurazioni di Viaggio
Hello Gabriele,
We are sorry you are experiencing difficulties with our APP.
One of our agent has already contacted you to offer assistance, also please notice that you should enter your Codice Fiscale (the same document you used to purchase the policy) and create a new password.
Should you need any further assistance, feel free to contact us by email at hello@heymondo.com or if you prefer you can send us a WhatsApp message to +34 627 283 366 (Mon-Fri 09h to 18h GMT+1)
In case of an emergency during your trip, remember that you can easily contact our travel assistance support by calling at the 24 hour contact number you have on your policy or by our Heymondo app.
Regards, Heymondo
It was very easy to arrange the…
It was very easy to arrange the insurance, no problem being over 65 years old.
July 13, 2024
Reply from Heymondo Assicurazioni di Viaggio
Thank you so much for your kind words, Gelsing.
We really appreciate you taking the time to share your experience with us.
useless favourable reviews wrongly rise the rating
First: I’m not insured with Heymondo.it, and don’t think I will be: their premiums look too competitive to be true.
An insurance company value is best tested when you undergo an accident and require its insurance services, not simply when subscription is easy, or smooth, or because the company representatives are courteous (which should be an obvious standard and should be not worth mentioning as a plus).
I am very surprises that trustpilot allows so many useless reviews from people who have not needed to use the insurance services, thus falsely raising the company rating.
I like to point out two procedural details only mentioned way down the “informative document on the policy” (page 40 of 46), 1) that the insured customer must show the hospital the “Authorization for Health Status Notification”, duly signed, and 2) that the doctor will have to be put through by international phone call to an Italian call center to provide the medical details about the insured patient (it is the note at the bottom of that authorization:
“NOTE TO ATTENDING DOCTOR
In the event of admission to an emergency room, inpatient treatment or serious medical condition of the Insured, the Emergency Call Center (+39.02.30.30.00.05) must be advised immediately and full medical details must be provided. Failure to do so might put the coverage of medical costs by ERGO Assicurazione Viaggi at risk.”
I hope that the emergency call center is run by people fluently speaking a major foreign language, (English, Spanish, French,..) because, if at the desk they only speak Italian, this insurance becomes a joke.
July 11, 2024
Unprompted review
Reply from Heymondo Assicurazioni di Viaggio
Hello Arnaldo, thank you for taking the time to post a review, we really appreciate your feedback.
Regarding your concerns about the review system, please notice that the system is completely voluntary and transparent.
Thanks to our travelers' feedback we can improve and strive to provide a better service, not only providing assistance while traveling but also when researching the best insurance options for each person. All opinions are equally important and help us to offer the best possible products and service.
You can also compare with other companies on a fair reviewing platform as Trustpilot. You can see from our customers' point of view that we stand out not only for making things easy for travelers when they need to purchase an insurance but also that we have high levels of service when it is needed during your trip.
The assistance platform is indeed based in Italy, so we can offer assistance to our customers in their own language, but our support team is made up of multilingual professionals and is supported by an international network of partners to offer assistance in any other part of the world.
Should you have any further question or doubt, you can easily reach us by email at ciao@heymondo.it or if you prefer you can send us a WhatsApp message to +39 379 2723 469. We will be glad to assist you in Italian or English.
Regards,
Heymondo team.
Reply from Heymondo Assicurazioni di Viaggio
Ciao Domenico,
Grazie mille per aver condiviso la tua esperienza con la community.
Siamo lieti che l'acquisto sia stato facile e veloce.
Assolutamente Chiara on Line e rapida…
Assolutamente Chiara on Line e rapida sa stipulare
June 29, 2024
Reply from Heymondo Assicurazioni di Viaggio
Grazie per la recensione, Maris.
È sempre bello leggere che i nostri clienti trovino la nostra web di facile uso e competitiva!
Reply from Heymondo Assicurazioni di Viaggio
Hi Dario,
Thank you so much for sharing your experience with the community.
We are pleased that the purchase was simple and clear.
Beware of the sublimits and read carefully the entire policy
Cannot say much. I compared to other multi trip annual insurances and decided to buy this one, which seems to have the best reviews and has a really good price. Beware of the sub-limits of the insurance policy: there are many. So I would recommend to read carefully the general clauses before buying this policy. I will write more if ever I need to use the policy (really hope not!)
June 9, 2024
Reply from Heymondo Assicurazioni di Viaggio
Thanks for choosing Heymondo to insure your trip, Luca.
We're glad you found the right coverage for your needs and that the website was easy to navigate.
For anything you might need during your trip, remember that you can contact the 24 hour travel assistance team by calling the number that appears in your policy or via the App.
Nice and easy
Nice and easy, however, when you purchase an insurance, it is not clear how to retrieve on the app. Aside from this, pretty clear and user-friendly
April 27, 2024
Reply from Heymondo Assicurazioni di Viaggio
Hello Francesco,
thank you for your message and we are sorry to read that you are having issues using our APP.
One of our agents already contacted you in order to assist you.
Please, have a look to your junk folder as well just in case.
Regards, Heymondo
Not clear how to log in
December 28, 2023
Reply from Heymondo Assicurazioni di Viaggio
Thanks for your feedback, Pasquale, we will definitely consider your suggestion to improve our APP.
Meanwhile please remember that depending on your phone settings it may first appear in English when you download it, but once you've registered it will change to Italian.
We remain at your disposal for any further clarification.
Regards,
Heymondo
App inconfigurabile
December 2, 2023
Reply from Heymondo Assicurazioni di Viaggio
Ciao Giorgio,
Siamo spiacenti di leggere che tu stia avendo difficoltà nell'installare la nostra APP.
Ricordiamo che la nostra APP è compatibile con iOS 11 o Android 8 e versioni successive.
Puoi scaricare l'APP e registrarti con i tuoi dati da qualsiasi dispositivo che soddisfi questi requisiti.
Se non disponi di nessun dispositivo con questi requisiti, non preoccuparti, puoi chiamare direttamente il numero di assistenza 24 ore che compare nella tua polizza.
Qualora questa chiamata comportasse un costo addizionale, puoi mandare la bolletta telefonica per richiedere il rimborso delle spese telefoniche.
Rimaniamo a disposizione per ulteriore assistenza.
Un saluto, Heymondo
100% recommended
I really recommend HeyMondo. I experienced some problems with my trip and I really appreciated their support, in particular Giuseppe Del Buono really helped me. 100% recommended.
November 24, 2023
Unprompted review
Reply from Heymondo Assicurazioni di Viaggio
Thank you for taking the time to share this positive rating!
We will make sure to share this with the team (and Giuseppe) to let them know to keep up the amazing work.
Thank you for the confidence that you’ve placed in us!
Facile e veloce!
July 10, 2023
Reply from Heymondo Assicurazioni di Viaggio
Grazie per la bella recensione, Martina.
Ci fa piacere sapere che siamo stati in grado di offrirti la soluzione assicurativa più adatta alle tue esigenze.
Troubleshooters
I had problems subscribing my Insurance, and I received fast, accurate, efficient help. Giuseppe was extremely kind and effective.
July 3, 2023
Unprompted review
Reply from Heymondo Assicurazioni di Viaggio
Hello Anna, thank you for taking the time to share this positive rating! We will make sure to share this with the team (and Giuseppe) to let them know to keep up the amazing work. Thank you for the confidence that you’ve placed in us!
Easy contract subscriptions
May 4, 2023
Reply from Heymondo Assicurazioni di Viaggio
Hello Alessandro,
we really appreciate you taking the time to share your feedback and we’re glad we were able to help you find the right policy for your needs. Safe travels!
Heymondo is an easy and flexible way to…
Heymondo is an easy and flexible way to add insurance to a trip. There are different options and degrees. I never "used" the insurance, so I cannot judge the support service.
Alessandro
May 3, 2023
Reply from Heymondo Assicurazioni di Viaggio
Hi Alessandro - thank you for your great review!
We are so glad you had a good user experience with us.
Non funziona applicazione
E-mail with verification code don’t arrive, i cant use the application.
March 9, 2023
Reply from Heymondo Assicurazioni di Viaggio
Ciao Dziyana, siamo spiacenti tu stia avendo difficoltà con la APP.
Ricorda che una volta scaricata l'APP Heymondo (PlayStore o AppStore), dovrai registrarti inserendo il CF scegliere una password. Riceverai quindi un'e-mail di conferma della registrazione.
Uno dei nostri agenti si è già messo in contatto con te per aiutarti ad accedere, ti preghiamo di verificare la casella di posta (anche lo spam) per non perdere nessuna comunicazione.
Un cordiale saluto, Heymondo
Reply from Heymondo Assicurazioni di Viaggio
Grazie mille per la recensione, Daniele!
Ci fa piacere sapere che l'acquisto sia stato semplice.
Reply from Heymondo Assicurazioni di Viaggio
Ciao Stefania, grazie mille per la tua recensione. Il nostro obiettivo è proprio quello di rendere la vita più facile al viaggiatore per cui apprezziamo davvero molto i commenti come il tuo.
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