The initial contact by telephone was a little shaky but the service once in Norwich the following day was without fault. Car seems okay during the 40 miles drive to Suffolk although one of the two key... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Brilliant service from Jaden. Went for one car came out with another - totally happy. No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are... See more
Company replied
Given space to browse but offers of help by all staff when we arrived. Able to see as many cars as we wanted albeit one at a time (assume for security?) very quick to sort out a test drive and encoura... See more
Company replied
Professional and very friendly service by all staff. Staff at Ipswich took time to help us find a car that met all our needs and within budget. Great choice of cars and all with detailed overview... See more
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Company details
Written by the company
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Written by the company
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Contact info
Helen House, Chequers Road, NR15 2WZ, Norwich, United Kingdom
- 01493 742920
- hammondcarsuk.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 48 hours
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Reply from Hammond Cars
Thank you for your lovely review! We’re delighted to hear Oliver looked after you so well and provided superb service throughout your visit. We really appreciate your feedback and hope you enjoy your new car!
An excellent service from Benji and the…
An excellent service from Benji and the other friendly staff - thank you!
May 15, 2026
Reply from Hammond Cars
Thank you for your kind review! We’re so pleased to hear you received excellent service from Benji and the rest of the team. Your feedback means a lot to us, and we hope to see you again in the future. Enjoy your new car!
Unlawful 4 week refund delay
I bought a car from this dealership which test drove well, but broke down completely on the drive home and was left dead on my driveway. After being recovered, a serious engine fault was diagnosed.
As a rural resident relying on this as my only vehicle, I asked for a courtesy car, which was flatly refused because it was a "warranty issue rather than breakdown." Left stranded and unable to get to work, I legally rejected the vehicle under the Consumer Rights Act 2015.
While the dealership accepted the rejection and took back the keys/documentation, they are now unlawfully refusing to issue an immediate refund. They claim they will withhold my money for up to 4 weeks until the new V5 logbook arrives in the post.
Under the Consumer Rights Act, a refund must be issued "without undue delay and within 14 days" of an accepted rejection. Legally, they cannot withhold funds over a V5 document (which is not even proof of ownership). I have already notified the DVLA by post to backdate the ownership change, and the trade transfer could easily have been done online.
This company is lazy, shows zero consideration for the financial impact of leaving a customer stranded without their money or a car, and is operating in breach of UK consumer law. Avoid them at all costs.
May 13, 2026
Unprompted review
Reply from Hammond Cars
Thank you for your review.
We’re sorry to hear your frustration regarding the process, however we would like to clarify the current position. The vehicle has been agreed for buy-back following your decision to return it, and we are actively progressing this for you.
At present, we are waiting for the V5 registration document to be received from you. Until this is returned to us, we are unable to complete the necessary DVLA transfer and therefore cannot finalise the refund or fully process the return of the vehicle. This is a standard requirement to ensure the vehicle is correctly and legally transferred back into our ownership.
As soon as the V5 is provided, we will be able to move immediately to complete the refund without further delay.
We appreciate this can feel frustrating, but there is no intention to delay the process unnecessarily. We are simply awaiting the final document needed to complete everything for you.
Great service by Daniel
Great service by Daniel. He looked after us perfectly. Not pushy. Calm and explained everything really well. Would certainly recommend friends an family to you. Thanks Daniel
May 13, 2026
Reply from Hammond Cars
Thank you for your lovely review! We’re delighted to hear Daniel looked after you so well and made the experience relaxed and informative from start to finish. Providing helpful, pressure-free service is exactly what we aim for, so it’s great to know Daniel delivered that for you.
We really appreciate your recommendation and hope you enjoy your new car. Thank you again for choosing Hammond Cars!
Very straightforward experience
Given space to browse but offers of help by all staff when we arrived. Able to see as many cars as we wanted albeit one at a time (assume for security?) very quick to sort out a test drive and encouraged to take this for as long as we needed (within reason), Paperwork was completed without fuss and able to drive away the same day.
May 10, 2026
Reply from Hammond Cars
Thank you for your great review! We’re so pleased to hear you had a relaxed and enjoyable experience with us. Our team always aims to give customers the space to browse at their own pace while being on hand whenever needed.
We’re glad the test drive process was quick and convenient, and that everything was completed smoothly so you could drive away the same day. Thank you again for choosing Hammond Cars, and we hope you enjoy your new car!
MINI purchase 2025
Bought a MINI back in JULY 2025 and from the get go i should have walked away but as in alot of cases it was a case of " we need a car". The initial car we looked at was a non starter and had a slightly different body colour on 1 panel so we looked at the MINI and decided due to service history etc we would go with that.
After being told that if we wanted warranty we would need to pay for it in 1 go and up front on top of fees already paid, again red flags should have raised their heads but.....
Long story short, car has been nothing but trouble and has terminal engine damage after 3000 kms. Finance company Hammonds use are uncontactable and basically not interested either so now i have forked out yet more money for an independant inspection that confirms faults were there at point of sale suddenly Hammonds want to see the car for " their own inspection". Cannot wait to see how Hammonds try to get out of this one. AVOID at all costs if i were you
May 13, 2026
Unprompted review
Reply from Hammond Cars
We’re sorry to hear about the issues you’ve experienced with your MINI and appreciate you taking the time to share your feedback. This is certainly not the level of service we aim to provide our customers.
We understand how frustrating and stressful ongoing vehicle issues can be, particularly when you rely on the car day to day. As soon as concerns were raised and the independent inspection was shared with us, we requested to inspect the vehicle ourselves so we can fully assess the situation and work towards a fair resolution.
We would never intentionally sell a vehicle with known faults, and all of our vehicles go through preparation and checks prior to sale.
We are keen to investigate this matter thoroughly and continue discussions with you directly to resolve things as quickly as possible.
Purchase of MT19 UEB
Stephen was very helpful and friendly advice was both relevant and useful
May 8, 2026
Reply from Hammond Cars
Thank you for your kind review! We’re so pleased to hear Stephen was helpful and friendly throughout your experience. It’s great to know the advice provided was both relevant and useful.
We really appreciate your feedback and hope you enjoy your new car!
Brilliant service from Jaden
Brilliant service from Jaden.
Went for one car came out with another - totally happy.
No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are checked and if they don’t pass checking they’re not there to be bought!
Additional 12 month warranty wasn’t pushed onto us but we took it anyway for peace of mind.
Excellent
May 7, 2026
Reply from Hammond Cars
Thank you so much for your fantastic review! We’re delighted to hear you had such a positive experience with Jaden.
It’s great to know you felt comfortable and well informed throughout the process, with no pressure and plenty of time to make the right decision for you. We’re also pleased the reassurance around our vehicle preparation and checks gave you extra confidence in your purchase.
Enjoy your new car, and thank you again for choosing us!
Had a slight problem with the finance…
Had a slight problem with the finance side, but managed to sort this out quickly. The staff were very helpful and pleasant when I had questions.
May 8, 2026
Reply from Hammond Cars
Thank you for your review. We’re pleased to hear that although there was a slight issue with the finance side, it was resolved quickly for you. It’s great to know our team were helpful and pleasant throughout and were able to answer your questions. We appreciate your feedback and hope you enjoy your new car!
Excellent Cars - Highly Recommended.
Never heard of the company before, seen a car on line, and went to the address.
On arrival, was greeted by a young man, very polite and helpful, guided us to Reception.
Service was excellent, considering how busy it was in there, only criticism, it was very busy and noisy, and there wasn’t any privacy as we could hear other customers financial dealings.
May 9, 2026
Reply from Hammond Cars
Thank you for taking the time to leave your feedback. We’re delighted to hear you received a warm welcome from the team and that you found the service polite, helpful and professional, especially during a busy time in the showroom.
We also appreciate your comments regarding the noise levels and lack of privacy while discussing financial matters. This is valuable feedback, and we understand the importance of making all customers feel comfortable and respected during their visit.
Thank you again for choosing Hammond Cars, and we hope you enjoy your new car.
Very helpful and friendly sales staff, jayden
Very helpful staff, great service, spoke to jayden about the car on the Thursday, very polite, asked for him on the Saturday . Very friendly, made me feel relaxed, very good test drive ,was able to feel comfortable with the car, very nice car, will recommend to friends. Thanks
May 9, 2026
Reply from Hammond Cars
Thank you for your lovely review. We’re so pleased to hear you received great service from the team and that Jayden made such a positive impression from your first conversation through to your visit.
It’s fantastic to know you felt relaxed and comfortable during the test drive and found the right car for you. We really appreciate your recommendation and will be sure to pass your kind comments on to Jayden.
Thank you again for choosing Hammond Cars and enjoy your new car!
Ethan was great
Ethan was great. Very helpful professional and friendly. Nice experience no pressure. Lovely car. Recommend Hammond cars to anyone who wants a new car. Thank-you Ethan
May 6, 2026
Reply from Hammond Cars
Thank you for your fantastic review. We’re delighted to hear Ethan provided such a helpful, professional and friendly experience for you. It’s great to know you felt comfortable and never under any pressure throughout the process.
We hope you’re enjoying your lovely new car, and we really appreciate your recommendation. We’ll be sure to pass your kind comments on to Ethan. Thank you again for choosing Hammond Cars!
If you can get your car elsewhere,then…
If you can get your car elsewhere,then do that.
April 2, 2026
Reply from Hammond Cars
We’re sorry to hear you feel disappointed following your experience with us. Customer satisfaction is very important to us, and it’s disappointing to read that we did not meet your expectations on this occasion.
We appreciate all feedback, both positive and negative, as it helps us review and improve the service we provide. If you would be willing to discuss your concerns further, we’d welcome the opportunity to learn more about your experience.
Great as always
Just bought a car from the Ipswich branch. This is the third time my wife and I have purchased from Hammond Cars (as we live in Norwich this was our first visit to the the Ipswich Branch). We were fortunate enough to find Stan. What an absolute legend he is. He was helpful, understanding, knowledgeable and clear with information. At times he found himself having to multitask as the office was busy. He was professional, polite and didn't miss a beat - an absolute delight to deal with and a massive asset to the company! Well worth the drive to Ipswich just to find Stan and the biggest site Hammond Cars have. With so much choice, this will definitely be our new site and sales person of choice. Couldn't be happier and highly recommended. Thank you, Hammond Cars!!!
May 9, 2026
Reply from Hammond Cars
Thank you so much for your continued loyalty and for taking the time to leave such an amazing review. We’re delighted to hear this is now your third purchase with Hammond Cars and that your first visit to our Ipswich branch was such a positive experience.
Stan will be absolutely thrilled to read your kind words. Providing helpful, professional and knowledgeable service is exactly what we strive for, and it’s fantastic to hear he made such a lasting impression even during a busy day. We’ll be sure to pass your comments on to him and the wider Ipswich team.
We truly appreciate your recommendation and look forward to welcoming you both back again in the future. Enjoy your new car!
Reply from Hammond Cars
Thank you for your feedback. We’re pleased to hear you found the team very friendly and helpful. We appreciate you taking the time to share your experience and hope to assist you again in the future.
Price Gouging. No interest in Customer Satisfaction
My student daughter viewed a car last Saturday, price was £10,900, that night she made an offer and it was stated that they do not accept offers. On Sunday the price went up to £11,000. On Bank Holiday Monday she rang to pay the deposit, the phones had not been switched over and got through to a member of staff who said he was 30 miles from the office and could not take a deposit. No where on the website could we see that they were closing early, On Tuesday the price went up to £11,100, she put down a deposit.
Today we meet Stan who was really good and tried his best. The car was good and the staff were very helpful. But the manager refused to give the £11,000 price as he stated the office was shut. My daughter is on minimum wage and was using the funds left by her grandmother.
In summary great car, great service, nice welcome but all marred by the price gauging that has taken place.
The dynamic pricing only means your margin in greater. You have purchased the car already, so this increase just means your profit is £200 greater.
Your sales manager protects his Commision over the satisfaction of your customer. He did not even speak with me.
You say customer satisfaction is important, but you obviously don’t care as you are not prepared to do anything about this. I will contact your CEO directly and discuss this matter further. Please provide his email address
May 9, 2026
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that Stan and the wider team provided a welcoming and helpful experience during your visit, and that your daughter was happy with the car itself.
We’re sorry, however, that the pricing changes and communication around the Bank Holiday opening hours left you feeling disappointed. Vehicle prices can change in line with our dynamic pricing process, which reflects market conditions and vehicle demand, but we do understand your frustration given the timing and circumstances you have described.
We also appreciate your comments regarding the communication from management and are sorry you felt your concerns were not addressed directly on the day. Customer experience is extremely important to us, and feedback like this helps us review how we communicate during the sales process.
Sold my car to Hammonds via Motorway
Sold my car to Hammonds via Motorway. They wanted an AA inspection which was fine but I never got to see the report. I was told that there were some deep cuts in the tyres which would not pass an MOT therefore Hammonds reduced their offer by £300 for two new tyres, which I accepted.
The car had a short MOT when I sold it and Hammonds didn't test it before selling on. The Gov mot checker showed it passed a few weeks later but had advisory for cuts in tyres. So Hammonds were wrong in that the tyres would pass an MOT and were not concerned enough to fit new tyres before selling on.
March 6, 2026
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to share your feedback. We’re pleased the sale process itself went smoothly, however we’re sorry to hear you were left disappointed regarding the tyre assessment and communication around the AA inspection.
The reduction was based on the information provided to us at the time following the inspection. We appreciate your comments regarding the later MOT outcome and understand why this has caused frustration. We also take on board your point about not being provided with a copy of the report and will review how we communicate inspection findings more clearly in future.
Thank you again for your feedback, as it helps us improve our processes going forward.
Great Service
I have to say that the guy known as 'Stan' (aka Paul Stanley) was really very good, nice, helpful and so patient. Really great service from him. Staff in general very friendly. Thank you Stan
May 5, 2026
Reply from Hammond Cars
Thank you for your kind review! We’re so pleased to hear that Stan (Paul Stanley!) provided such a great experience for you. His patience, helpfulness and friendly approach are exactly what we aim for, and we’ll be sure to pass your lovely comments on to him.
It’s also great to hear that the rest of the team made you feel welcome too. Thank you again for choosing Hammond Cars and for taking the time to share your feedback!
Purchase of MG3
The salesperson, Ethan, was extremely polite and helpful and kept in contact with me throughout the purchase of the vehicle. He was also helpful in the purchasing operation. My experience was a very pleasant one. I was extremely pleased with my car which was clean both inside and out. I would recommend Hammond Cars.
May 2, 2026
Reply from Hammond Cars
Thank you for taking the time to leave such a lovely review.
We’re really pleased to hear that Ethan looked after you so well and kept you informed throughout the process. It’s great to know the whole experience felt smooth and pleasant for you, and that you were happy with the condition of your car on collection.
We really appreciate your recommendation and hope you enjoy your new vehicle. If you need anything in the future, we’re always here to help.
Helpful member of staff but…
Helpful member of staff but negotiations were not even considered.
May 1, 2026
Reply from Hammond Cars
Thank you for your feedback.
We’re pleased to hear you found our team helpful. We’d like to clarify that all of our vehicles are priced in line with the market, and as a business we operate a fixed pricing policy, so we don’t enter into negotiations.
We understand this may not suit everyone, but it ensures a fair and transparent approach for all of our customers.
Thank you again for your comments, and we wish you all the best in your search for the right vehicle.
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