I have no words to explain your disorganised work. I dont believe that you are operating an organuzation in the 21 st century. I never get a right answer from you to my questions!
Company replied
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I very happy with Hallon ,just I miss som I can support on mobile some desk hope come in future 🤗
Company replied
For mobile subscription, the internet is very poor and slow even in the city. I live in Gothenburg and it fails too often, in the office, city park, groceries. Cannot rely on the internet so I am chan... See more
Company replied
It is not easy to talk, chat often resets, not all information in hallon page is clear. When I changed plan with subscripsion to another with more GB, it changed automaticly to prepaid card. And I did... See more
Company details
Written by the company
Hallon uppstod när allt fler efterfrågade enkla och billiga mobilabonnemang. Varför krångla till det när man inte behöver, tänkte vi. Sedan 2013 har svenskar kunnat ringa och surfa billigt utan bindningstider, krångliga fakturor eller rörliga priser. Ett enklare mobilt liv börjar med ett klick hos oss. Vi kallar det Halloneffekten.
Contact info
Box 7012, 121 07, Stockholm-Globen, Sweden
- kundservice@hallon.se
- hallon.se
3.8
Great
7K reviews
Asks customers to review
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Costumer service is a nightmare!
Costumer service is a nightmare!
I needed to order a 5g broadband for the new apartment I moved into but my folkbokningsadress wasn’t changed in the system due to the previous owner not changing theirs.
Basically Hallon sent the 5g sim to god knows where, and the only way to get support was through an AI bot that told me we have sent the sim card to your adress which was my previous and I couldn’t change it!
One time I succeded to manipulate the AI chatbot to connect me to a real person, then waited for 45 minutes and then nothing happened and I couldn’t reach anyone on the other side!
Stay away If talking to hallucinating AI chatbots with low IQ isn’t your favourite activity!
September 4, 2026
Unprompted review
May use AI-assist with repliesRead more
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I very happy with Hallon ,just I miss…
I very happy with Hallon ,just I miss som I can support on mobile some desk hope come in future 🤗
August 30, 2026
Unprompted review
Reply from Hallon
Hi,
It’s great to hear that you’re happy with your Hallon subscription!
/Sofie at Hallon
Reply from Hallon
Hej,
Det gör oss riktigt glada att höra! Tack för att du är en del av Hallon
/Sofie på Hallon
Beware before you choose Hallon!
Beware before you choose Hallon!
I tried to port my phone number to Hallon, but the transfer failed because I was still in a binding contract with my previous provider. Even though the transfer failed and I never used Hallon's services, they still started a subscription and deducted money from my bank account for five months.When I contacted Hallon to ask why I was being charged, I received no response. Now, they refuse to refund the money they took.I have used Hallon in the past, and their customer service has always been incredibly slow. It feels like they only contact you after they have collected all your money or added late fees. They simply refuse to solve problems. Avoid this company!
July 15, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for sharing your experience. We are sorry to hear that your number transfer did not go as expected and that you feel your concerns were not handled in a satisfactory manner. We understand how frustrating it can be when there is uncertainty regarding a subscription, charges, and communication with customer service. 😊
It is especially disappointing to hear that you feel you did not receive the support you needed when reaching out to us. We take feedback about both our processes and customer service seriously, and we appreciate you taking the time to explain what happened from your perspective.
If your case is still unresolved, we would very much like the opportunity to review it further and ensure that it has been assessed correctly.
/Sofie at Hallon 💗️
Poor internet coverage and very slow
For mobile subscription, the internet is very poor and slow even in the city. I live in Gothenburg and it fails too often, in the office, city park, groceries. Cannot rely on the internet so I am changing to another operator in less than a year as it only gets worse.
August 13, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for taking the time to share your experience. We are sorry to hear that the internet connection has been unreliable and slower than expected, especially when you depend on it in everyday situations around the city. We understand how frustrating it can be when coverage and performance do not meet your expectations, and we regret that this has led you to consider changing provider. 😊
We appreciate your honest feedback and will make sure it is taken into account. It is important for us to understand where our customers experience challenges so we can continue to improve our services.
/Sofie at Hallon 💗️
I have no words to explain your…
I have no words to explain your disorganised work. I dont believe that you are operating an organuzation in the 21 st century.
I never get a right answer from you to my questions!
August 12, 2026
Reply from Hallon
Hi!
Thank you for sharing your experience. We are very sorry to hear that you feel frustrated and that you have not received clear answers to your questions. We understand how disappointing it can be when communication does not meet your expectations, and we appreciate you taking the time to let us know. 😊
Your feedback is important to us, and we always strive to provide clear, accurate, and helpful support. We regret that this has not been your experience and understand why this has affected your impression of us.
/Sofie at Hallon 💗️
Honestly, call drops mid way often
Hoenstly, it has bad internet coverage in many places, and my phone calls in whatsapp or other calls just keep dropping mid way and keeps reconnecting and disconnecting which makes it very frsutrating and hard to rely on thier internet service. And after 40 mins of waiting to contact customer service after fighting with their AI, I didnt get any resolution. I was asked to restart phone, reset network service. And ordered a new physical sim card for my esim now.
August 6, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for sharing your experience. We are sorry to hear that you have had issues with both coverage and call stability, and that the troubleshooting steps did not resolve the problem 😊 We understand how frustrating it can be when calls keep disconnecting and reconnecting, especially when you need a reliable connection.
It is also disappointing to hear that it took a long time to get support and that you did not feel your concerns were fully addressed. We appreciate you taking the time to describe what happened, including your experience with our chat service and the SIM card replacement process. Feedback like yours is important and helps us understand where we need to improve both our network experience and customer support.
Thank you for bringing this to our attention 😊
/Sofie at Hallon 💗️
Exceptional Customer Service
Very reliable and helpful customer service. Got a refund twice with no hassle.
August 4, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you so much for your kind words 😊 We're delighted to hear that you found our customer service reliable and helpful, and that your refund requests were handled smoothly and without any hassle. We always aim to make things as easy and straightforward as possible for our customers, so feedback like this means a lot to us 💞
/Sofie at Hallon 💗️
Charged twice for the same call
I was charged for two calls to the same number, one incoming and one outgoing, even though both started at 14:41 and had almost identical durations. I only had one phone conversation.
I sent Hallon my call log and checked all the phone settings they asked me to check. Call forwarding was not enabled. Despite this, it took almost four weeks to receive a proper response.
Hallon keeps referring to records from another operator, but at the same time says they do not have those records and cannot provide them or give me a technical explanation. They cannot explain how two separate calls could have happened almost simultaneously, but they still expect me to pay for both.
Now it's time for many official complaints and to let the law solve this matter. I will show them how to respect their customers and provide technical explanation when needed, and answer on time instead of procrastinating!
May 25, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for taking the time to share your experience. We understand your frustration regarding the call charges and the time it took to receive a response 😊
We aim to investigate all cases as thoroughly as possible, especially when there are questions about call records and billing. We are sorry to hear that you feel your concerns have not been fully addressed or that the explanations provided have not met your expectations. If the matter is still unresolved, we encourage you to reach out to our customer service again so that your case can be reviewed once more and any available information can be clarified.
We appreciate your feedback, as it helps us improve our service and communication.
/Sofie at Hallon 💗️
Very very bad customer service
Very bad waiting time. Have been on the queue for over three and a half hours. I had this message that read, "You are next on the line," for over an hour. Eventually, they are wrote, 'we are offline.' Common, how do I make up the wasted time that I spent waiting?. I could have been working for God's sake. Maybe recruiting more staff like your counterpart mobile institutions will do. You guys have wasted my day
August 3, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for sharing your experience. We are very sorry to hear about the long waiting time and understand how frustrating it must have been to spend several hours in the queue, especially after seeing a message saying you were next in line for such a long period. 😊
We completely understand why this would leave you feeling disappointed and that the time spent waiting could have been used for other important things. A support experience should feel clear and reliable, and we are sorry that this was not the case for you.
We appreciate you taking the time to provide this feedback. Comments like yours help highlight where the customer experience needs improvement, and we will take your concerns on board.
/Sofie at Hallon 💗️
Bought a phone for my daughter in…
Bought a phone for my daughter in April, but after only a couple of months she can not call or recieve anything outside Wifi.. tuns out it might has something to do with the shutdown of 2G/3G, but why am I sitting here doing this??????????? Why am I doint their fck job? I am PAYING FOR A SERVICE I AM NOOOOOT GETTING. Do I hear anything from anyone? No.. Ofcourse not. I have do research this. I have to call first Elgiganten, then OnePlus who is just about to disappea from the market completely too, and now after reading an email, calling Hallon. This is the email from OnePlus:
I am sincerely sorry to hear that you are experiencing this issue and I will try to offer the information we have available in order to clarify this matter. I appreciate your kind cooperation.
As we have discussed, due to the current 2G/3G shutdown in Sweden, phones now require VoLTE support in order to be able to make or receive calls in that region.
Carriers will be moving users away from older 2G and 3G networks, while expanding 4G and 5G coverage across Europe. In the future, users will need to make sure that they have a newer 4G or 5G-ready device to continue making calls, sending messages and using mobile data using the latest technology.
Normally, this phone supports VoLTE, but it also depends on the operator's support in the region.
We have 4 main operators that typically support VoLTE for OnePlus devices in Sweden: Telia, Telenor, 3 and Tele2.
For that reason, I have forwarded your case details for a review, to check whether Hallon supports VoLTE for OnePlus devices or not. I recommend you to also check with your carrier and confirm whether they are using Tre/3 network or not, or if they have any relation with it. They can also check if they can confirm whether VoLTE should be supported for OnePlus or not.
I do hope that this communication will further help in clarifying which other carrier you could consider, as the ability to enable VoLTE also depends on each carrier plan. You can try inserting a SIM card from any of the above four carriers that support VoLTE for OnePlus devices, and let me know if you can make or receive calls with another carrier.
The response to the feedback raised can be provided in a few days. In the meantime, if there is anything else you need or if you have any questions, please do not hesitate to reach out. I will be here for you!
Thank you for your continued patience and understanding.
I wish you a lovely day ahead!
Kind regards,
**********
OnePlus Customer Support
#NeverSettle
August 3, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you've encountered, both with getting the phone to work properly and with the amount of effort you've had to put into troubleshooting the issue yourself. We completely understand how frustrating it is when a service does not work as expected and when you feel left to investigate the cause on your own. 😊
We also understand your frustration regarding the uncertainty around VoLTE compatibility and the changes related to the 2G/3G network shutdown. When calls and messages suddenly stop working, especially on a recently purchased device, it can create a very disappointing experience.
We appreciate you sharing the details of your journey and the information you received from the manufacturer. Feedback like yours is valuable and helps highlight situations where communication and support can be improved.
Thank you for bringing this to our attention.
/Sofie at Hallon 💗️
Cheap and great coverage.
July 24, 2026
Reply from Hallon
Hi!
Thank you for your review! We're delighted to hear that you're happy with both the price and the coverage. Making mobile services affordable while keeping you connected wherever you go is exactly what we aim for. 😊
/Lisa at Hallon 💗️
Hallon is a good company
Hallon is a good company, easy to change the subscription yourself to what suits you with just clear, simple, terms, as it should be.
Thank you! We are satisfied.
July 21, 2026
Reply from Hallon
Hi!
Thank you for your kind words! We're delighted to hear that you find our subscriptions easy to manage and that our terms feel clear and straightforward, that's exactly the experience we want to provide 😊
It means a lot to us that you're satisfied with Hallon, and we truly appreciate you taking the time to share your feedback with us 💞
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you so much for your recommendation! 😊 It means a lot to us that you're happy with Hallon and would recommend us to others. We truly appreciate you taking the time to share your positive experience with us 💞
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you so much for your kind words! We're delighted to hear that you've had a positive experience with us, and we truly appreciate you taking the time to share your feedback. Your support means a lot to us 😊
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you so much for your kind words 😊 We’re really happy to hear that you experienced the guidance as calm, positive and precise, that’s exactly the level of support we strive to provide.
Your feedback means a lot to us and motivates us to keep delivering a smooth and helpful experience 💞
/Lisa at Hallon 💗️
Impossible Billing Entries for Data on my Hallon Invoices
Upon reviewing the detailed invoices for my accounts, I found that Hallon is billing for multiple overlapping data sessions and claims this is normal. According to Apple's technical documentation, this is not possible. When confronted, they say it is because of the phone settings, which I also disproved and showed them verifiable proof that they are wrong. And, if that wasn't enough, there was a case of them billing 36 hours of data usage in a 24-hour day. They still take no responsibility and simply ignore this impossibility. Their service is very difficult to reach, won't do anything when presented with proof that what they are saying is incorrect, and won't escalate the issue. Chat took over 30 minutes to connect. They may be the least expensive option in Sweden, but not when your data runs out three times in one month because of billing that industry sources say is impossible.
***
It appears that I can't respond to Hallon's reply below, so I will add it to my review.
No, Lisa, I will not be contacting Hallon again. To be ignored three times and told the same incorrect information each time, and not have my issue taken seriously, is more than any customer should have to go through.
I don't see why you wouldn't reply that, given the circumstances, YOU will see that a technical investigation is made. So far, since my making this issue public, others have also found the same pattern of over-calculating data usage, and I am in contact with organizations in Sweden that have the power to make Hallon take this issue seriously.
Now, hopefully, they will because that seems to be the only thing that will make Hallon actually look into it.
June 29, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for taking the time to share such a detailed description of your experience 😊 What you describe regarding overlapping data sessions, billing that does not seem to align with actual usage, and the lack of clear explanations must feel both confusing and frustrating.
We want to emphasize that data usage is normally measured from the network side, and in some cases sessions can appear split or registered in ways that differ from what the device itself shows. That said, the situation you describe, including usage exceeding the hours in a day, clearly needs to be reviewed carefully and explained properly. You should always feel confident that your billing is correct and transparent.
We are also sorry to hear that you feel your proof has not been taken seriously and that your case has not been escalated as expected. That is not the level of support we aim to provide, especially in complex cases where a deeper technical review is required.
We would strongly recommend reaching out again and referring to your existing case, asking specifically for a full technical investigation and a clear breakdown of how the usage has been calculated. Your feedback regarding long wait times and difficulty reaching support is also very important to us and something we take seriously.
Thank you again for sharing your experience, it helps us understand where we need to improve.
/Lisa at Hallon 💗️
I am so pleased with Hallon
I am so pleased with Hallon. I travel alot and the reception is seemless. They include the UK, which is the main destination I visit for family. Really love you network, hope you keep it up!
July 1, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you so much for your kind words, it truly means a lot to hear that you’re happy with our service and that things work smoothly while you travel 😊 It’s wonderful to know that the coverage in the UK makes it easier for you to stay connected with your family, that’s exactly what we aim for. We’ll absolutely keep doing our best to maintain and improve the experience for you 💞
/Sofie at Hallon 💗️
Reply from Hallon
Hej!
Tack så mycket för din feedback 😊 Vad roligt att du upplever vår service som både smidig och bekväm, det är precis så vi vill att det ska kännas.
Tack för att du tog dig tid att skriva!
/Sofie på Hallon 💗️
My experience
I was happy with the simcard. I would give more useful information in brief to the customers in advance. Like more information about the pause, the free period and so.
June 8, 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for your feedback, we are really glad to hear that you were happy with the SIM card 😊 We also truly appreciate your suggestion about clearer and more concise information, especially regarding pause options and free periods. That is very valuable input for us and something we continuously work on improving so it becomes easier for our customers to understand all details from the start.
If you ever feel that something is unclear, you are always welcome to reach out to us and we will gladly guide you through it.
Sofie at Hallon 💗️
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