HonestPet Reviews 

200
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful and knowledgeable staff for guiding them patiently through the entire adoption process with exceptional care. People also deeply appreciate the wonderful ongoing support, noting that communication remains clear, reassuring, and professional long after the new pet safely arrives home. Some reviewers were not happy with the provided documentation, highlighting occasional discrepancies regarding online puppy listings, expected size, or missing paperwork. A few customers mentioned receiving vague vet records instead of comprehensive medical histories, which made it difficult to verify early vaccination details completely.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and extensive... See more

Product

Customers consistently note positive experiences with product, highlighting that puppies arrive healthy,... See more

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Service

Clients share positive opinions on service, highlighting an extremely capable, organized, and professional... See more

User experience

Reviewers highlight positive aspects of user experience, describing the entire process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every single person in each step of finding my dog to medical records went out of their way for me. I have had 2 really bad experiences with online breeders that turned out not to be honest breeders.... See more

Rated 5 out of 5 stars

Absolutely fabulous! Susie, the pet specialist who assisted me, was professional, knowledgeable, compassionate, patient, and most of all - thorough. She listened to my (extensive!) list of specific... See more

Rated 5 out of 5 stars

Our new puppy Leo arrived yesterday. We were so excited and couldn't wait to meet him. He slept in his crate last night and was ready for his first walk with mommy this morning. Thank you, everyone, a... See more

Rated 5 out of 5 stars

I've had a wonderful experience working for HonestPet for over a year. We work with exceptional puppy breeders, who care about providing the healthiest puppies. Also, I've witnessed the joy experience... See more


Company details

  1. Pet Adoption Service
  2. Online Marketplace

Written by the company

HonestPet is a community made up of responsible breeders, and offers essential tools and support to uphold ethical and compassionate breeding practices. Our platform fosters an environment where breeders can thrive while prioritizing the health and well-being of their beloved animals. Additionally, HonestPet provides a welcoming space for families seeking to expand their homes with a new furry companion, ensuring they find the perfect match for their lifestyle and needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

200 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(200)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always

As always, Brooke gives excellent advice in a clear, professional manner.

August 19, 2026
Unprompted review
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Reply from HonestPet

We love hearing that Brooke continues to be a trusted resource for you! Providing advice that is both practical and easy to understand is so important, and we’re glad each experience with her has been a positive one. Thank you for continuing to trust Brooke and the HonestPet team!

Rated 5 out of 5 stars

Brooke was super easy to work with

Brooke was super easy to work with. She helped me crate train my puppy! it was a really easy experience.

July 11, 2026
Unprompted review
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Reply from HonestPet

Crate training can be one of those puppy milestones that feels a little daunting at first, so we love hearing that Brooke was able to make it such an easy experience for you! Thank you for trusting her to help you and your new pup get started on the right foot. We’re so happy Brooke could be part of making those first days together a little easier!

Rated 5 out of 5 stars

Best Team

I don’t normally leave reviews, but I feel as if my wonderful experience should be documented. I was previously scammed out of a $8k French Bulldog, which left my husband and I with so much hesitation on online puppy platforms. However, not only was Stormi so friendly and easy to work with, she herself had experience with breeding puppies herself! My husband and I just felt so at ease with the whole experience, and we ended up adopting a new French bulldog, less than what we were scammed out of. Brooke also deserves a shoutout as well. She taught me how to properly care for a puppy and how to crate train my new dog! If you are feeling skeptical, let go of it and you won’t regret giving Honestpet a try.

July 18, 2026
Unprompted review
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Reply from HonestPet

Thank you so much for taking the time to share your experience, Olivia! We are incredibly grateful for your kind words and are so happy that Stormi and Brooke were able to help make your journey to finding your new French Bulldog a positive one. We understand how difficult it can be after experiencing a puppy scam, so it means a great deal to know you felt supported and confident throughout the process. We truly appreciate your trust in HonestPet and are honored to be part of your puppy's story. We wish you and your new family member many happy, healthy years together! ❤️

Rated 5 out of 5 stars

I purchased a Cavapoo from Honestpet a…

I purchased a Cavapoo from Honestpet a couple weeks ago. However, although I was happy that my puppy was adorable and in great health, the thing that really sets Honestpet apart is their customer service. Brooke was a gem. After my Cavapoo arrived home, she was always quick to respond to my messages, and even helped me potty train my puppy upon arrival. I am still contact with Brooke till this day (and even other members of our team). I couldn’t recommend it more.

July 3, 2026
Unprompted review
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Reply from HonestPet

Thank you so much for your thoughtful review! We’re so happy to hear that your Cavapoo is doing well and that your experience with HonestPet exceeded your expectations. Providing ongoing support after a puppy goes home is something we truly value, and we're glad Brooke and the rest of our team have been able to help you along the way. Thank you for trusting HonestPet to be part of your journey. We wish you and your puppy a lifetime of happiness together!

Rated 5 out of 5 stars

Brooke was wonderful

Brooke was wonderful. She was extremely helpful, very charming and a real pleasure to work with.

July 27, 2026
Unprompted review
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Reply from HonestPet

Thank you for such a wonderful review! We’re delighted to hear that Brooke made your experience with HonestPet such a positive one. Her warmth, knowledge, and genuine care for our customers are a big part of what makes her so special. We truly appreciate you choosing HonestPet and taking the time to share your experience with us!

Rated 5 out of 5 stars

Pleasantly Surprised

Our family had been looking for a puppy for months, and HonestPet ended up being the company we felt most comfortable with after speaking to several different places. The team was knowledgeable, answered every question we had, and was upfront about timing, pricing, and what to expect throughout the process. To be honest, the pricing transparency was great. I checked other sites and we were always hit with many different fees at checkout...vax fees, delivery fees, and so on.

I'm really happy with everything through honestpet. Clear pricing, a very knowledgeable team, and a beautiful, healthy puppy.

June 22, 2026
Unprompted review
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Reply from HonestPet

We love hearing that our transparent communication and pricing helped your family feel confident throughout the adoption process. Our goal is to make bringing home a puppy an exciting experience, not a stressful one, and we're so happy your beautiful puppy is settling in so well. Thank you for letting HonestPet be part of your family's story.

Rated 5 out of 5 stars

Darling Cavapoo & Amazing Experience

We had a really good experience with HonestPet. Julie was easy to work with, answered our questions, and never made us feel pressured. Our Cavapoo arrived exactly when expected, healthy and well cared for. Brooke followed up after delivery and helped us through the first few days, which made a big difference. Overall, everything was organized and professional from start to finish.

July 25, 2026
Unprompted review
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Reply from HonestPet

We're thrilled to hear your Cavapoo arrived healthy, happy, and right on schedule. It's wonderful to know that Julie and Brooke helped make the process smooth from your first questions through your puppy's arrival home. We appreciate your trust in HonestPet and wish you many happy years together!

Rated 5 out of 5 stars

Got my Cavapoo from Honestpet

Got my Cavapoo from Honestpet. I actually picked up the puppy directly from the breeder!

The team was great, my rep was incredibly helpful. Today is my first day doing zoom training with Brooke and their Care360 team. Excited to learn more and get my pup trained up.

Highly recommend honestpet to anyone looking for a new pup.

July 14, 2026
Unprompted review
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Reply from HonestPet

Thank you so much for your wonderful review, Seann! We’re so glad you had a great experience and that you chose to pick up your Cavapoo in person. It means a lot to hear that our team has been helpful throughout your journey, and we're excited to continue working with you through your Care360 training sessions. Thank you for trusting HonestPet. We wish you and your new puppy many happy years together and look forward to supporting you every step of the way!

Rated 5 out of 5 stars

Trustworthy and Reliable

Brooke has probably answered more random questions from us than she realizes, and every time she’s been patient and genuinely helpful. Sometimes it was about training, sometimes it was just us wanting a second opinion because we weren’t sure if we were doing something right. It never felt like we were getting canned answers or being rushed off the phone. That kind of follow up isn’t something you expect anymore, and it’s made the whole experience a lot less overwhelming. Having someone you can actually reach out to after the excitement wears off has been a really nice part of working with HonestPet.

June 29, 2026
Unprompted review
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Reply from HonestPet

Thank you so much for your kind words, Nora! We know the questions don't stop once a puppy comes home, and we're always happy to help, whether it's training advice or simply providing reassurance. Hearing that our support made your experience less overwhelming is exactly why our Care360 program exists. We truly appreciate your trust and look forward to being here for you and your puppy for years to come.

Rated 5 out of 5 stars

Great Experience

My husband and I went back and forth for a while before deciding to move forward. We had talked to a couple of different companies, but something always felt off. We ended up working with Julie, and she was just easy to talk to. If she didn’t know an answer right away, she’d find it and get back to us. There wasn’t any sales talk or pressure, which we appreciated.

The process itself was pretty simple. We got updates when there was actually something to update, and everything happened about when they said it would. By the time our puppy came home, we felt like we knew what to expect instead of wondering what was going on.

A few days later Brooke reached out to see how things were going. We had already realized puppies don’t come with instruction manuals, so we had a handful of questions. She walked us through a few things, gave us some practical advice, and checked in again later that week. It didn’t feel like a scripted followup. It just felt like someone making sure things were going okay. The kids are attached to him already, and the house feels different with him around. Looking back, the whole experience was pretty much what we hoped it would be. Nothing flashy, nothing overpromised, just good communication, good people, and a puppy that has been a great fit for our family.

July 1, 2026
Unprompted review
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Reply from HonestPet

Thank you for taking the time to share your experience, Lauren! We know bringing home a puppy is a big decision, so we're glad you felt informed and supported every step of the way. It means a lot to hear that our communication helped make the process feel straightforward and that our Care360 follow-up gave you the confidence you needed during those first few days. We hope your family enjoys many wonderful adventures with your new puppy!

Rated 5 out of 5 stars

The Best Experience

We spent a few weeks looking at different companies before deciding on HonestPet. Buying a puppy online isn’t something we wanted to rush into, so we probably did more research than most people. One of the biggest reasons we chose HonestPet was because there were so many positive reviews. That gave us a lot more confidence.

Our experience ended up being pretty much what we were hoping for. Michelle handled the delivery and was great about keeping us updated. She answered my questions quickly and always let us know what was happening, which made the wait a lot easier.

After our puppy came home, Brooke from customer care reached out to check on us. I honestly didn’t expect much after the sale, but she spent time answering questions about feeding, settling in, and a few random things we were worried about as first-time puppy owners. She never made us feel rushed, and it was nice knowing there was someone we could actually reach out to.

Our puppy arrived healthy, happy, and exactly as described, with all of the paperwork and vaccination records organized. The first few days were definitely an adjustment, but that’s just part of bringing home a puppy.

No company is perfect, but what stood out to us was that everyone actually followed through. The communication was consistent, nobody disappeared after we paid, and we always felt like we knew what was going on.

Overall, we’re really happy we chose HonestPet. It was a smooth experience from start to finish, and we’d definitely recommend them to friends or family looking for a puppy.

July 7, 2026
Unprompted review
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Reply from HonestPet

We know choosing where to bring home a puppy is an important decision, so it means a great deal that you placed your trust in HonestPet after doing so much research. We're thrilled to hear that Michelle kept you informed throughout the process and that our Care360 team was able to provide the guidance and support you needed after your puppy arrived home. We hope your new family member brings you years of love, laughter, and unforgettable memories. Thank you for choosing HonestPet!

Rated 5 out of 5 stars

We highly value Brooke’s expertise

There’s no single question unanswered or challenges unaddressed for Brooke. We LOVE working with her because of her competence, prompt replies, and assistance. We truly appreciate her support even in heroff hours. We feel her deep care for our fur baby and us.

July 13, 2026
Unprompted review
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Reply from HonestPet

Thank you so much for your incredibly kind words, Teresita! Knowing that you felt supported, heard, and cared for throughout your journey means the world to us. Building lasting relationships with our families and being a trusted resource long after a puppy goes home is exactly what HonestPet strives for. We truly appreciate your trust in us and are honored to be part of your puppy's life. Wishing you and your fur baby many happy, healthy years together!

Rated 5 out of 5 stars

A wonderful experience!!

We had such a wonderful experience with HonestPet from beginning to end. Buying a puppy online was something we were nervous about at first, but the team made the entire process feel personal, transparent, and easy.

Layla was our specialist, and she was incredible to work with. She was patient with all of our questions, never made us feel pressured, and genuinely wanted to help us find the right puppy for our family. She kept us updated throughout the process.

When our puppy arrived, everything was exactly as promised. He was healthy, happy, and came with all of his vaccination records, health paperwork, and everything we needed to get started.

One of the things that really surprised us was the support after we brought our puppy home. Brooke, our virtual trainer, has been absolutely amazing. She’s a certified trainer and vet technician. She spent time getting to know our puppy, answered all of our questions, and gave us practical training advice that we were able to start using right away. As first time puppy parents, having that kind of ongoing support has made a huge difference and has given us so much confidence. She’s also just available whenever I call her.

What really stood out about HonestPet was that they didn’t disappear after the sale. They truly care about their customers and their puppies long after they arrive home.

We couldn’t be happier with our experience and would absolutely recommend HonestPet to anyone looking for a puppy backed by a team that genuinely cares. Thank you to Layla, Brooke, and everyone at HonestPet for helping us welcome the perfect new member of our family.

July 9, 2026
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Reply from HonestPet

Thank you so much for your heartfelt review, Anita! It means so much to hear that your experience felt personal from the very beginning and that our team continued to be there after your puppy arrived home. We believe bringing home a puppy is just the start of the journey, and we're honored that Layla, Brooke, and our Care360 team could provide the support and guidance your family needed. Thank you for trusting HonestPet to be part of such a special milestone!

Rated 5 out of 5 stars

My gf and I live on the lower east side…

My gf and I live on the lower east side in manhattan. Growing up she had always wanted a puppy. After some research, I found a Fluffy Frenchie from here. The employees that I spoke to were very helpful and it was obvious they knew a lot. The surprise went exactly as planned. Thanks!!!!!

July 8, 2026
Unprompted review
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Reply from HonestPet

We're honored we could help make such a special surprise come together exactly as you envisioned. Hearing that our team made the process easy and gave you confidence every step of the way means so much to us. We hope you both enjoy many wonderful memories with your fluffy Frenchie, and thank you for choosing HonestPet!

Rated 5 out of 5 stars

We had a wonderful experience with…

We had a wonderful experience with Honestpet! Laila and Brooke were both fantastic and were always available to answer our questions. We are first time puppy owners so we were really nervous but the team at HonestPet made sure everything went smoothly. Thank you so much, we love our new puppy! ❤️

July 7, 2026
Unprompted review
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Reply from HonestPet

Thank you, Isabella! Reviews like yours remind us why we love what we do. Helping first-time puppy parents feel prepared and supported is incredibly important to our team, and we're so happy to hear your experience was a positive one. Give your sweet puppy some extra love from all of us at HonestPet!

Rated 5 out of 5 stars

Brooke was amazing to work with…

Brooke was amazing to work with throughout our journey with Boone! She was always quick to respond, incredibly knowledgeable, and consistent with her advice. From training and feeding to harnesses, leashes, toys, and treats, she recommended everything we needed to get Boone off to a great start. Her guidance made us feel so much more confident as new puppy parents. We truly appreciate all of her support and highly recommend working with Brooke!

June 1, 2026
Unprompted review
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Reply from HonestPet

Thank you so much for your thoughtful review, Jessica! We're so happy to hear Boone is off to such a great start. Helping new puppy parents feel confident, from training and nutrition to choosing the right supplies, is exactly what our Care360 program is all about. Thank you for trusting HonestPet to be part of Boone's journey. We wish you many wonderful years of adventures together!

Rated 5 out of 5 stars

If I could give more than 5 stars

If I could give more than 5 stars, I would! I have had such a wonderful experience with HonestPet from the very beginning. Tiffany helped me find the perfect poodle that fits my lifestyle, and I couldn’t imagine a better match than my sweet Sassy.

One thing that has really stood out to me is the communication and lifetime support they provide. I’ve already had two training sessions with Brooke for help with potty training and crate training, and she has been amazing. She is so knowledgeable, easy to talk to, and gave me tips that have truly helped make the transition with Sassy so much easier.

HonestPet has also been there for more than just training. When Sassy first came home, she was having a little trouble adjusting and wasn’t wanting to eat much. I took her to the vet and they gave her something to help stimulate her appetite. HonestPet checked in on us and covered the cost of her treatment, which meant so much.

You can tell they really care about their puppies even after they go home. I would absolutely recommend HonestPet to anyone looking to add a new puppy to their family!

June 11, 2026
Unprompted review
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Reply from HonestPet

Thank you for such a heartfelt review! It makes us so happy knowing Tiffany helped you find your perfect match in sweet Sassy, and that Brooke’s training tips have made those first weeks together easier. Supporting our puppies and their families doesn’t end when they go home, so being there for you during Sassy’s adjustment was especially important to us. We’re so grateful you trusted HonestPet to bring Sassy into your life! 🐾💛

Rated 5 out of 5 stars

HonestPet was wonderful from start to finish (keeps going)

I found the puppy of my dreams on HonestPet and the employees I worked with throughout the process (Brooke and Stormi) were so wonderful. Stormi was who I worked with at the beginning interviewed me about why I wanted the puppy and answered a lot of my initial questions. Brooke helped set me up with someone who had previously gotten a puppy from the same breeder and also sent me a ton of pictures and videos to make me feel comfortable about not being able to meet him in person. I was worried about that, but felt better after a lot of back and forth. She also organized the transport which was included in the price.

I did a two week stay and train before getting my pup and would highly recommend it. Even though I’ve had my pup for a few months now, Brooke checks in and I can also text her and she gets right back to me. She’s currently helping me reset my puppy since he’s had an adolescent regression and gave me advice on what to ask my vet about with some bloodwork abnormalities. The 10 year health guarantee was also a big reason I went with HonestPet.

Would absolutely recommend.

April 22, 2026
Unprompted review
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Reply from HonestPet

Finding the puppy of your dreams is such a special experience, and we’re grateful Stormi and Brooke could help you feel confident every step of the way—even when choosing a puppy you couldn’t meet in person. We especially love hearing that Brooke is still right there for you months later, helping navigate the adolescent stage and whatever comes along with it! Thank you for trusting HonestPet and for recommending the Stay & Train experience. We’re so happy to have you and your pup as part of the HonestPet family!

Rated 1 out of 5 stars

Please Consider Adopting A Dog

We received our precious Franchie Bulldog on June 11, 2026. She arrived looking not well at all. We took her the next day to the Vet Hospital. She tested positive for:
Giardia, Metronidazole, Round worms, whip worms, and Isospora. I asked Honest Pet to give me all records of her shots and vaccines. All I received was that she had had a rabies vaccine on June 9th and that was it. Unexcusable for a 7 month old not to have any shots or vaccines. Honest Pet did not get in touch with me until 8 days later to check in. Today, June 19th, she is starting to get better and we are so very thankful that we saved her. If any of you are thinking about adopting a dog from Honest Pet, I hope you really research the Breeder.

June 19, 2026
Unprompted review
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Reply from HonestPet

We’re very sorry that your first days with your Frenchie were so stressful and concerning. We understand how upsetting it was to have health concerns arise so soon after bringing her home. We’re grateful we were able to connect with you, address the situation, and reach a resolution together. Most importantly, we’re glad to know she is doing better. We truly appreciate your feedback and wish you and your girl many happy, healthy years together.

Rated 5 out of 5 stars

Wonderful experience! We love our Cavapoo!

I just recently got a Cavapoo from Honestpet and my experience was great! My husband and I did a lot of research before because we were a bit weary of buying a puppy online. They let us video chat with the puppy beforehand which I found great and answered all the questions we had. They even delivered our puppy to our door at no extra charge. I would recommend!!

May 21, 2026
Unprompted review
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Reply from HonestPet

Thank you so much for your kind review! We know bringing a puppy home is a big decision, and we're honored you trusted HonestPet. We're thrilled to hear that the video chat, communication, and delivery experience helped make the process a positive one. We truly appreciate your recommendation and are always here to support you and your Cavapoo!

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