hofthome.com Reviews 

137
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality and accurate representation online, often noting the solid construction and ease of assembly. Many people also highlight the exceptional customer service, describing staff as helpful, professional, and quick to resolve concerns, contributing to a positive overall experience. However, some customers experienced significant delays in delivery and a lack of communication regarding their orders. A few other people also felt that product quality was inconsistent, citing issues like chipped paint, missing parts, or difficulty with assembly. Additionally, some reviewers noted discrepancies between product appearance online and the actual item, particularly concerning color or size.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the solid construction, good... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising super fast delivery... See more

Quality

Consumers find quality to be positive, with many reviewers praising the well-constructed, sturdy furniture... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Customer service

Customers had positive experiences with customer service, with many describing it as great, excellent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Where are my other two chairs? Terrible communication from your end. Only received one shipment and no update. *update - the team at Hoft has resolved the missing chairs issue and really impressed... See more

Company replied

Rated 4 out of 5 stars

1.5 months after the order, I had still not received the furniture and started thinking the worst. I called customer service, who was very helpful, explained the reason for the delay, and apologize... See more

Company replied

Rated 4 out of 5 stars

The product is as advertised and seems to be well built. Only four stars because the instructions for assembly need improvement though once figured out, it was fairly easy tp put together.

Company replied

Rated 5 out of 5 stars

I would like to write more once I receive all of the products I ordered online and will he delivered towards the end of February and first two weeks of March . So far , on the phone and by email you... See more


Company details

  1. #10 of 12 best companies in Furniture Store

Written by the company

Hoft Home is a modern furniture company committed to bringing high-quality, mid-century-inspired designs to homes across Canada and the United States. We offer free shipping nationwide through a sophisticated warehousing network and advanced AI-driven logistics, allowing us to efficiently route orders and minimize transit times. With distribution hubs strategically located throughout both countries, we ensure seamless delivery to nearly every state and province, providing exceptional service no matter where you are. Experience effortless style, premium craftsmanship, and a hassle-free shopping experience with Höft Home.


Contact info

4.1

Great

TrustScore 4 out of 5

137 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(137)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing! Super fast delivery and super simple assembly. Fit beautifully with how we've designed our space! Thank you.

June 24, 2026
Rated 5 out of 5 stars

Table replacement

We noticed a small defect in our fairly new table and we had a new one within weeks. Very happy with this service and the table !

June 19, 2026
Rated 5 out of 5 stars

A company that really stands by their…

A company that really stands by their product. There where a couple of hiccups which were quickly rectified. I would not hesitate to order from Hoft again. GREAT customer service. Well constructed furniture that will kick any living space up 100 per cent.

June 11, 2026
Rated 5 out of 5 stars

Love My New Table

I'm in love with my new table. It is the perfect size for my condo dining area. I've received many compliments. Assembly was quick and easy.

May 20, 2026
Rated 4 out of 5 stars

Nice dining chairs

I purchased 2 Zaki dining chairs from Hoft. I liked that it is a Canadian company. The chairs arrived quickly and were packaged very well. I was able to assemble them easily. The quality is good for flat pack furniture that is self-assembled. I gave this 4 stars because one of the screws in the back did not thread properly with the supplied screw and I had to use a longer screw to get it to work.

They look very nice, and seem sturdy. They are a little on the small side for dining chairs - not a substantial or large chair. They do look very nice though and are quite sturdy. I am happy with the purchase and I think the quality is good compared to the price.

June 16, 2026
Rated 5 out of 5 stars

Outstanding Quality for the Price

I purchased the Werner dining table and the Maia dining chairs, and the quality is outstanding for the price. I ordered them on pre order, and they arrived at the early end of the estimated delivery time. I highly recommend them!

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Order never delivered - horrible communication

I wish I could give 0 stars - absolutely no communication giving order status. When we called to follow up it was ‘with a different carrier’ so no one could advise on the status. Now they’re asking us to rate our experience when NOTHING HAS BEEN DELIVERED. Zero. Zero stars.

June 12, 2026
Rated 4 out of 5 stars

Received the order of a table and six chairs

The order arrived. Hoft was very good with the follow-up once they found out about how late the delivery was (about 1 month). They called me to let me know that they were in touch with the shipping company. The order came through this week as they said, and the quality of the items seems very good. A couple of suggestions for Hoft: a) label the boxes with how many items per box (there were 2 chairs per box and 3 boxes, so we had to open to ascertain that the 6 chairs had been delivered), b) provide tracking number and shipping company name so that the customer can follow the delivery in real-time.
Nice furniture, good price, good service from Hoft.

June 10, 2026
Rated 3 out of 5 stars

Dining Room Chairs

I really like the quality of the chairs. However, I'm missing a bolt to hold the back on one of the chairs. I sent a message requesting one be sent to me, however, no one responded to me. I will follow-up again, but I shouldn't have to. The shipping with Canpar was substandard. They attempted delivery at a time I was not home, left a delivery slip indicating they would be back the next day. I stayed home all day and they didn't show up. I ended up going to pick them up myself at their warehouse as I couldn't find out when or if they were going to deliver the chairs to me. In view of the above, I would not recommend to anyone and probably won't order again even though there is another item I would like to order.

June 8, 2026
Rated 5 out of 5 stars

Beautiful Table, Great Customer Service

The table arrived very quickly and excellent quality, assembling the table was a very easy and fast process. It looks great in my dining room! I had to change the delivery address after the table had shipped, and Ethan made the change with no problem. Thank you, I’m very happy with this purchase & with Höft!

June 2, 2026
hofthome.com logo

Reply from hofthome.com

Thank you for the wonderful review! We're so glad to hear you're loving your new table and that assembly was quick and straightforward. We'll be sure to pass your kind words along to Ethan he'll be happy to know he could help make the delivery change seamless. We hope your new table is the setting for many great meals and memories!

Rated 5 out of 5 stars

Loved the chairs

Loved the chairs, but unfortunately they were too low for my table. So far the return process has been seamless. The customer service agent was professional and helpful. He walked me through each step of the return process and made sure everything was in order before we disconnected the call.

June 2, 2026
hofthome.com logo

Reply from hofthome.com

Thank you for sharing your experience! While we're sorry the chair height wasn't the right fit for your table, we're really glad to hear our team made the return process easy and stress-free. We appreciate you giving Höft Home a try and hope we have the opportunity to help you find the perfect fit in the future.

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