hotelcollection.com Reviews 

Terrible company . Very sneaky, they will charge you subscriptions hidden in small print. Avoid at all costs.

I ordered 4 diffusers and signed up for a monthly subscription for all of the diffusers. One of the 4 diffusers was a car diffuser. It never arrived and I was told it was out of stick. However they continue to make me pay for the diffuser oil when I never receieved the diffuser to put it in! If I cancel the subscription, i’m charged for the diffuser which I never receieved. Customer Service keeps giving me the run around no one is genuinely helping but when I began my sign up I had multiple calls for multiple people daily to commit now I can’t even get an email back within a 2 week tine frame

I order and subscribe, they shipped out my item on October 13th up today I have not receive it. There is no customer service for that you just send messages and never respond back to you or never resolve any of your issues. They just try to charge my bank account once again and I still have not receive the one from October. I see red flags everywhere about this company and I wish I did prior into going into this mess. I wish I can just get out and get my money back since I did not get any products anyway.

I had a terrible experience with Hotel Collection. They called me repeatedly with a strong sales pitch and pressured me to cancel my original order for a “free” diffuser. They told me it would be $100 a month, but when I reviewed the contract, I found it was for 36 months, totaling $3,600. I felt pressured into signing without understanding the full commitment.

I’m still waiting for my $104.68 refund. They say it was processed, but I haven’t received it, and my last email went unanswered. Be careful and read the contract before agreeing to any “free” upgrade.

If it were possible to review with 0 stars, I would.
Put simply, don't use them. I was tricked into a subscription and am still awaiting the refund for the returned room diffuser.

The chat bot seems effective - if you can break through their wall of silence - which you can only do if you pretend you seek assistance to place an order or some such. Trying to get a response to a problem is futile.

If I could give a ZERO rating I would. It is impossible to get anyone to help me! I need to cancel my order subscriptions due to health issues and I cannot get any assistance! Horrible customer support!

I have made numerous attempts to cancel my subscription with Hotel Collection, yet the company continues to bill me.

Despite sending multiple emails requesting cancellation, I have received no response, and the charges continue. To make matters worse, there appears to be no accessible telephone number to speak with someone directly.

It is extremely frustrating to deal with a company that makes it so difficult to cancel a subscription while continuing to collect payments.

I would strongly caution anyone considering a subscription with Hotel Collection. My experience has been extremely disappointing, and I am still trying to get the billing stopped.

Hotel Collection, please cancel my subscription, stop all future charges, and address the payments taken after my cancellation requests.

sheets from hotelcollection feel thick and washed up fine. color was a bit darker than the picture though.

This site is a scam, ordered $200 of products in Sept and the order is still in processing status. They have not responded to repeated attempts at reaching out and Shopify is also not responding to any queries for support

I would give this a zero star if I could. They sign you up for a subscription that isn't cheap and then after they charge you they tell you they don't have what you want and to pick something else. Has happened month after month after month. It's expensive, their customer service and VIP Concierge service are horrible, if you can even get them on the phone. Average wait time is 45 minutes. They won't take their machine back so I had to just stop payment. This company should not be in business.

I’m honestly disappointed with Hotel Collection. The diffusers themselves are average at best, but the pricing and customer experience make them even harder to recommend.

For what this company charges, you would expect a premium product backed by exceptional service. Instead, you get an overpriced diffuser, additional shipping charges, and painfully slow delivery. It took 12 days from the time I placed my order to actually receive the product. That's ridiculous for a company positioning itself as a luxury brand.

At these prices, shipping should absolutely be complimentary, and the customer experience should reflect the premium they're charging. Unfortunately, it doesn't.

Bottom line: Hotel Collection charges luxury prices but delivers an average product and a subpar customer experience. There are better values out there, and I won't be purchasing from them again.

If I could leave a zero I would! I ordered laundry pods two months ago and still have not received them. I have sent several emails inquiring about my order, and have heard crickets. At this point, I just want my money back!! I have to say this is possibly the worst customer service I have ever experienced.

I ordered what was advertised as a "free diffuser" promotion, completely understanding it to be a one-time transaction. At no point during checkout was it made clear that this purchase automatically enrolled me into a hidden recurring monthly oil subscription. They also do not clearly disclose that if you cancel, you will be charged for the diffuser. The information is well hidden. This company entirely conceals their ongoing contract terms from the buyer. I did not consent to a recurring plan, and I am highly disappointed by the lack of transparency. Buyer beware.

The worst customer service I have ever dealt with. DO NOT BUY FROM THIS COMPANY!!!! Only an AI robot will respond to you but they aren’t able to help with anything. I’ve been missing my oils and nothing is done to fix it. I’m told to fill out support forms to have a human agent help me and its been two weeks and no response. I filled out FIVE FORMS!!!!!! I called customer service snd I’m on hold for an hour and nothing! Do not waste your money!

Terrible experience, inexisting customer service. I started to have a delivery problem on my first order in June, delivered almost 2 months later and even without reception, subscription started. Then item subscription paid on October 2nd and 20 says later still waiting to be picked up by DHL and despite so many emails, forms, a robot phone number useless, I still don't have an answer from the customer service. So I cancelled all my subscription and will no longer order from them.

I purchased two hotel collection studio pro scent diffuser and both only lasted less than 6 months. Total waste of money. Wish I knew the warranty was only 6 months.

Never had a subscription but they charged me last year and I didn’t even realize they had done it until this year when they charged me again for a membership fee I NEVER signed up for. Out of the few bottles of oils I ordered, three of them had leaked and the never replaced them as I never got a reply from customer service after several attempts. The more popular oils seem to NEVER be in stock! Even when the new ones come out, and you try to order as soon as they drop. This whole business is a scam. Please just be aware that you can not get in touch with customer service if there is a problem and be sure you are not signed up for a membership you didn’t authorize as that seems to be THE major complaint.

This is an extremely fraudulent company. They lure you into their plans WITHOUT you knowing and apart from charging monthly they charge you twice as much if you try to cancel the plan. I have never had more ridiculous experience with any fragrance company. Charging 80 dollars for trying to cancel the membership that you were AUTOMATICALLY enrolled in without you knowing is instantly. Stay away from these folks. If their products were worth the purchase I wouldn’t have mind the cost but these charges for subscription are outrageous. I litterally had to close my card to avoid charges form them.

STAY AWAY!!!!
I have sent 7 emails and havent got any responds..I paid 200 euros and it is 1 month ago..what a scam business

DO NOT ORDER FROM THIS COMPANY! They’re a scam, never have the scents you order and just ship you random scents, and forget talking to a human! Don’t do it!!