King & Fifth Supply Inc Reviews 

192
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that these stylish hats and incredibly comfortable beanies offer a truly wonderful fit, exceptional daily wearability, and superior overall quality compared to standard options available on the retail market today. Many people also enthusiastically appreciate the highly responsive customer support team and the remarkable overall ease of quickly exchanging products whenever an incorrect size is ordered by mistake. Some reviewers were not happy with unexpected sizing discrepancies, incorrect items being shipped, or occasional frustrating challenges when trying to get timely updates and resolutions from customer service.

What people talk about most

Product

Consumers find product to be positive, highlighting high quality, comfort, and exceptional fit for both small... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent materials, solid... See more

Order

People report ambiguous experiences with order, highlighting both positive and negative feedback. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as top-notch,... See more

Service

Clients share positive opinions on service, highlighting prompt and exquisite experiences with great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is amazing to deal with. They even got the order to me a couple of days sooner than originally anticipated, and it was exactly as I expected it to be, only nicer. I love my new Rise & Gr... See more

Rated 5 out of 5 stars

Great shopping experience. The website was easy to navigate and rendered quickly. The checkout process was straightforward and simple. I received a confirmation email right away and a shipment email t... See more

Rated 5 out of 5 stars

I must admit that I never wear hats because I do not like the way the fit or look on me. Now at 59 the glare on my glasses is bothering my eyes so I have no choice but to wear a hat. As I have been... See more

Rated 5 out of 5 stars

I got the black Friday deal on two hats, a beanie and a cap. Both are fantastic! Best cap I've ever owned and the beanie is pretty good too. Flat bill caps never look/feel right on me but these are ju... See more


Company details

  1. Headwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Hat Shop

Written by the company

Founded in 2009 by Owner Brian Mcalister, King & Fifth Supply Co. originated from his self-taught crochet skills, driven by the need for stylish, well-fitting beanies. King & Fifth is on a mission to make it easier for guys to find a hat that actually fits. Our unique scaled crown is breaking the status quo of "Too-Tall" hats and leading the charge as we trailblaze in the specialized niche. If it doesn't fit, you're not going to wear it. It's as simple as that. Fit is our obsession. We devote significant time and effort to perfecting every pattern, ensuring that each piece fits perfectly. With thorough research and development, we're dedicated to crafting headwear that not only looks great but feels tailor-made for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

192 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(192)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

Customer service is a joke

Customer service is a joke. I ordered a black cap and was sent a green one. I contacted customer service and they told to start an exchange or refund. 2 problems with that.

They don't have the cap I wanted in stock anymore and they are charging me for return shipping for an issue they created.

Why am I being held responsible to fix their mistake?

July 24, 2026
Unprompted review
King & Fifth Supply Inc logo

Reply from King & Fifth Supply Inc

Hi there, we are very sorry for the frustration this situation has caused. We want to look into this right away and see how we can help. We’ve sent you a request for more information, please reply with your order details so our team can assist you further. Thank you.

Rated 5 out of 5 stars

4 days and usps still hasn't received…

4 days and usps still hasn't received the hat. Support non existent after trying to reach out for an update, no response. May have to contact my credit card company at this point.

Update (7/6/26)
Package says delivered but no package has arrived. Upon checking my ring camera no packages have arrived.

update 7/6/26
After multiple emails with support and calls to usps I was able to obtain my package. Ill leave it at 4 stars for the hassle and constant need to reach out.

Final Update 7/9/26
Support refunded my shipping cost as a nice gesture. Support at this company is fantastic. I wish they used ups or fedex, as usps is nightmare. But that isnt their fault. I will leave my original review up as a testament to how great they solve issues. I updated to 5 stars.

June 22, 2026
Unprompted review
King & Fifth Supply Inc logo

Reply from King & Fifth Supply Inc

I'm so sorry to hear this, Tony. I completely understand your frustration, and this is definitely not the experience we want you to have.

To get this sorted out immediately, I have personally referred your review to our Customer Service Manager. Kindly check my requested order details so we can investigate the tracking issue and reach out to you directly right away. We want to make this right for you.

Rated 5 out of 5 stars

Returns are easy, new cap fits great

I am very happy to report, that King and Fifth was very easy to work with on my recent return. I had ordered the wrong size cap, but their customer care team helped me work through some glitches and get the correct size to me. I am very happy to have a cap that isn't made for a super high crowned head.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

A friend was wearing one of your hats

A friend was wearing one of your hats, and I really liked it, so I asked where he purchased it and he sent me the link to your website. And that's where my problems first started, because I liked too many of your hats and couldn't decide on which one I should purchase first, so I opted for 3 varieties, and I am overwhelmingly pleased with my
new hats.

April 3, 2026
Unprompted review
Rated 2 out of 5 stars

Nothing Special

Being in Canada, shipping takes especially long, order was placed late Wednesday evening and the hats weren’t shipped till the following Monday. I take a hat size of 7 1/4”, so according to their hat sizing chart, I need a size Large, well, the hats were too big and now look like the farmer style they mock in their ads. The hat profile is not much if any lower than your average hat. I will see this summer if the non staining sweat ring they boost about is really true, the fabric will be put through the test! As for not, my opinion is, nothing special about these hats!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and incredible products

King & Fifth has incredible products and affordable prices and great service. My family has purchased dozens of hats from King & Fifth. We all need a larger hat and we have always been happy with the products we have received and tell everyone we can about how good they are.

November 15, 2025
Unprompted review
Rated 2 out of 5 stars

Nothing Special

Being in Canada, shipping takes especially long, order was placed late Wednesday evening and the hats were shipped till the following Monday. I take a hat size of 7 1/4”, so according to their hat sizing chart, I need a size Large, well, the hats were too big and now look like the farmer style they mock in their ads. The hat profile is not much if any lower than your average hat. I will see this summer if the non staining sweat ring they boost about is really true, the fabric will be put through the test! As for not, my opinion is, nothing special about these hats!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

King & Fifth was awesome with my…

King & Fifth was awesome with my shipping problem. I typed my address wrong, I was too excited to get a hat that fit. Customer Service helped me right away and as my first order was in the transit of getting returned to sender(my fault), my new order was on its way. I got my first hat today and it is the first hat to fit my head since childhood. My head is big(8 1/4). I am going to order a few more colors now. Thanks

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Hats that are scaled to, and fit, a smaller head!

King and Fifth popped up as an ad. Highlighted the fact that their hats are specifically scaled to look good on smaller heads. I ordered two and they looked amazing (even on me!!) Ordered a third and it too fit great. First hats I've ever had that actually fit and looked good. Will order more.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

This hat has changed my view on baseball caps.

I must admit that I never wear hats because I do not like the way the fit or look on me. Now at 59 the glare on my glasses is bothering my eyes so I have no choice but to wear a hat. As I have been trying many different styles of hats I purchased two hats from King and Fifth thinking I would be returning them and much to my surprise the both fit perfectly and I like the way they look on me. The brim is not too long and the cap is fitted so it is not too tall or bulky. I like the fact they are an elevated style.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very personable

Very personable. Brian the owner has reached out personally for feedback on hats and beanies that I have purchased. Also replies personally to recommendations. Great products and Great owner!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

These hats are epic

These hats are epic. I am everyday hat wearer and often have to shrink and hope they fit when I buy them, knowing they would still be too big. These fit like a glove. Thank you King&Fifth!

April 1, 2026
Unprompted review

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