Kavee Reviews 

6,192
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers had a great experience with this company. Many customers found the ordering process easy and straightforward, appreciating the smooth navigation of the website. The products themselves are often praised, with many noting their guinea pigs love their new homes and accessories. Reviewers consistently highlight the speedy and reliable delivery service, with items arriving on or before the promised dates. However, some people were dissatisfied with the perceived quality and stability of certain products, noting items were not as sturdy as hoped or materials broke down quickly, leading some to feel they were overpriced. Additionally, some reviewers found cage assembly challenging or reported missing/faulty items upon delivery.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as sturdy, high-quality, and... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the high quality,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and fast shipping... See more

Price

Consumers find price to be ambiguous, with many reviewers considering products expensive or pricey, and some... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the cage a bit fidgety to put up and not as stable and secure as I would have hoped. From what I can see, there isn’t a way for me to fully close it when I put the lid down. Don’t get me wrong... See more

Rated 5 out of 5 stars

The kavee website is so easy to navigate,they have so many adorable cosies for guinea pigs,our latest purchase was from the sunflower 🌻 collection and it's so cute,but also quality! They feel very st... See more

Rated 5 out of 5 stars

Ordering process was very easy and straightforward. I made a mistake on my order and had to contact customer service who dealt with it very quickly and offered advice as I needed it . Fast delivery, a... See more

Company replied

Rated 5 out of 5 stars

Easier ordering process. Second lot of blankets we have ordered. Delivery was quick. Guinea pigs, especially our new piggy are comfortable and happy. Easy to assemble cage. We added some extra ext... See more


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

At Kavee, we're dedicated to creating high-quality products for guinea pigs. From expertly designed C&C cages using premium modular grids and pre-cut coroplast sheets, to soft fleece liners and practical accessories, we offer everything you need to keep your small pets happy, healthy, and comfortable.


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(6,192)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The kavee website is so easy to…

The kavee website is so easy to navigate,they have so many adorable cosies for guinea pigs,our latest purchase was from the sunflower 🌻 collection and it's so cute,but also quality! They feel very sturdy,also they were shipped straight away! Speedy delivery is always a good thing!!

July 8, 2026
Rated 5 out of 5 stars

Game changer 🩷

As a creator with a large herd, I have tried so many different small pet brands, but Kavee is truly in a league of its own. The fleece and accessories are incredibly soft, durable, and genuinely built to last. Penny is completely obsessed with the strawberry hidey!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

I love the cage I bought from Kavee

I love the cage I bought from Kavee. It was easy to assemble and lasted a long time. I originally purchased the clear walls but the corners break easily. It was super easy to go back and buy more of the wire walls and replace the clear ones. I also bought the bedding and the piggies love it! it's bright and fun and the cage is very inviting. The shipping was fast and everything arrives in perfect condition.

July 6, 2026
Rated 2 out of 5 stars

Kept them cool but they bit right through it.

The cooling gel pad does work and my guinea pigs loved lying on it in his heat. However, they bit right through it on the first day, the gel squeezed right out of it. I took it out the cage straight away and binned it as I didn’t want them ingesting whatever the gel is. Quite disappointed because it did keep them cool, I think this is a safety hazard for them.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I loveee!!

My package came faster than expected and I love what I bought. It’s great quality, absorbs great and is very cute.

July 6, 2026
Rated 1 out of 5 stars

I expected better quality

I expected better quality. My guineas bit through the first time I used it. I thought given it was designed specifically for guinea pigs there should have been thicker material at the edges in particular. Really disappointing.

July 3, 2026
Kavee logo

Reply from Kavee

Hi S,

We're sorry to hear about your experience and appreciate you sharing your feedback.

We’ve checked our records but unfortunately can’t find any previous communication regarding this issue with your order. We’d really like the opportunity to look into this further and understand what happened.

One of our customer service team members has now reached out to you directly so we can gather a few more details and assist you further.

We look forward to resolving this with you.

Kind regards,
Kavee Team

Rated 2 out of 5 stars

Quality I don’t believe is great atall

Quality I don’t believe is great atall. This is the third C&C cage we’ve had over the years and it’s quite flimsy! The clips have broken and the plastic had a massive line that will break any moment but got told by them it’s normal.
Honestly never bought a cage this expensive as the reviews were great. But now I wish I never did

June 29, 2026
Rated 2 out of 5 stars

Probably won't buy again

I feel the material wasn't what I was hoping for but the pattern is nice. Have bought better quality for cheaper elsewhere. I also needed to pay additional fees on shipping international, which is understandable, but that would have been nice to highlight at checkout. I had to double check on the fees to ensure it wasn't a FedEx scam and I gave my feedback on having that in the checkout somewhere and was ignored.

July 1, 2026
Kavee logo

Reply from Kavee

Hi Robyn,

We're sorry to hear that your experience with us was disappointing and that the product didn't meet your expectations.

Regarding the additional charges, orders shipped to countries such as Canada and European destinations may be subject to customs duties, import fees, and/or VAT. These charges are collected by the carrier on behalf of the relevant customs authorities and are separate from the shipping cost paid at checkout. This information is outlined in our shipping policy:
https://kavee.com/policies/shipping-policy. Orders to Europe are shipped from our UK warehouse, while orders to Canada are shipped from our US warehouse.

We'd also like to clarify that we didn't intentionally ignore your feedback. We did respond to your email, although we're sorry that our reply left you feeling unheard. We genuinely appreciate customers taking the time to share their concerns, as it helps us improve both our products and the shopping experience.

Thank you again for your feedback, and we're sorry that this purchase didn't live up to your expectations.

Kind regards,
Kavee Team

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