Kollect Reviews 

We have ordered 4 skips through this company.First 2 were smooth sailing however last 2 have been an absolute nightmare.This skip is waiting for collection since last Thursday.I turned away a new skip today as I had nowhere to put it.i won’t even talk about the disaster which was the previous skip.I have been chasing them all day,a manager was supposed to call me back but surprisingly did not and I just called again and no manager was available.Some companies have customer care and others

Payed nearly five hundred euro for a skip booked the time slot, it was never delivered I had to call and tell them they didn't even know it wasn't delivered, and now I'm going to have to wait untill next week they have gave me two different days it will be delivered apparently, if they didn't have other good reviews I'd say I was just scammed if my money. I will never use them again back to Mr binman I go.

Do not use Kollect. They took money on transaction, rung to confirm delivery and then the day before rung to say the skip would be delivered 4 days after the confirmed date. Customer service lied on phone to cover tracks with their manager later saying he shouldn’t have done that. No alternatives proposed, no apology, and overall extremely rude communication by their teams on what they finally said was a logistics error. Still waiting on refund, got a text from a non-business mobile asking for my IBAN details to send money back. Skip companies I had to contact in emergency to find a skip from all confirmed that Kollect are a very untrustworthy company and that they actually only call local companies after taking customers money to try secure skips and always take a large premium versus direct prices.

Kollect were excellent in every way from delivery of skip

To collection of full skip. The lady who we spoke to on

The phone was very helpful and nice .

So if need to Hire a Skip we recommend Kollect.

Elizabeth and Patrick Doyle Glasnevin.

So disappointed with this service I booked a skip online and then received a phone call to tell me that it wasn't available on the date I booked. I agreed to another date-sjip didn't arrive, received a phone call to confirm if I received the skip staff member told me she would call me back never did. Skip arrived next working day I contacted company to request skip be collected as was full and ordered another skip. The skip was not collected when I was advised it would be and the next skip did not arrive on date agreed. Same staff member called to confirm skip had been received she advised she would call me back and did not call back again. Skip arrived next working day.Skip was due to be collected five days ago and it is still not collected. I contacted the company two/three days ago requesting it be collected and have not received any correspondence. Very poor service no regard for customers will not be using again

Ordered and fully paid for a 6 yard skip on Tuesday the 5th of May to be delivered Saturday the 9th.

Was informed by Jordan if I booked over the phone I’d get a cheaper price online - said no problem will ring back later when I knew what I needed.

I rang Kollect was put through to about 4 different people who all gave prices completely different to each other and more expensive than what the website for example €410 for a 6 yard skip ??

I got put back through to Jordan who agreed to a price of €360 if I could wait till Saturday for it to be delivered, suited me as I’m 9 months pregnant and had family coming this weekend to give a hand in clearing the house out as I’ve deliveries due for Monday for the babies room.

Everything seemed fine until I emailed on Friday afternoon to confirm my booking and receive a time slot to then be told by their logistics manager that they don’t do delivery slots and she’ll have the lads ring me when they’re on the way ( no problem) I then received another email asking for my Eircode and that one of the team would be in touch with me shortly.

6 o’clock came ( the evening before I’m due to he delivered a skip which was FULLY paid for) I then had to ring Kollect myself to find that Jordan had inputted my address wrong (that I confirmed twice before payment ) and that they no longer knew if my Skip would be delivered and they had to get back onto their logistics manager and would get back onto me shortly.

No one ever called me back to inform me that they’d no longer be delivering my skip today , I’ve had to call them again today , just to be informed ON THE DAY that the earliest I could be given a Skip that I fully booked & paid more for to he delivered on a Saturday can not be done until Monday.

This was because apparently they sent over my address too late last night so there’s just absolutely no skip available anywhere - could I not of just been sent the skip that was going to the random address they inputted???

They’ve now organised for junk removal to come on Monday instead of the Skip that I’ve paid for & I’ve to somehow organise for either myself or a family member to take time off work to be here to let them in to do it?

Absolutely shocking service that I can’t believe was ever recommended - Will update if anyone even shows on Monday to fulfil the job

Id like to add I was the second person they’d done this to this weekend - hopefully the customer has been made aware of this because if I hadn’t of been in contact myself I’d be waiting around for a skip all day that was never going to come

⁃ I’d like to thank Chris , their poor customer agent who had no part in any of this going wrong but was on the receiving end of trying to fix everyone else’s mistakes with what he could do as he was the only person they have working today

Ordered and paid for skip it didn't turn up. They promised it the following day. It wasn't delivered. INCOMPETENCE. avoid avoid avoid.

I had a load of junk in my garage and decided to order a skip,but my husband thought some of it was too heavy for us to lift and he searched the web and found this company. I have to admit I was really apprehensive about using them as I looked up trust pilot as he was on the phone ordering the service and the reviews were pretty bad. I actually told him not to go ahead with it ,the girl he was speaking to heard me and told him she could hear what I was saying so she wouldn’t take a deposit from us but would send them out the next day,giving us about 30 minutes of a warning,The next morning I got a call and they were out in about twenty minutes,the men were absolutely brilliant at the job and extremely pleasant,they couldn’t not have done any more,Also the girls my husband dealt with were really helpful and I can not fault the service we received,in fact I would give this company 10 out of 10,I don’t know where the bad reviews came from but my experience was top class.

Was told I would get a call giving a three hour window for collection the day before , I did not.
Called at 11:30 on day of collection, was told they would get back to me.
At 1pm they told me they would collect it within two hours.
By 4pm I called back as no sign of them, and was told they would be here within the hour. They arrived at 5pm, so I wasted my whole day waiting when I could have worked.
I escalated a complaint to the complaints department. I never heard anything.
Only reason I am giving two stars is because the actual collection people were nice.
Update: a day after this review was posted, Valerie called, she was lovely and went through everything and apologised and organised a partial refund. Happy with the eventual resolution and hope next time better communication will occur.

75 euro to collect a double bed.
I shopped around and got it collected for 40 euro.
Shop around people!!

I used Kollect a year or so ago and they let me down pretty badly with collection - I was left with rubbish outside my home across Xmas. They compensated me with complimentary service at the time.

I gave them another go and couldn't regret it more. They were the most expensive option for a 4cy skip but promised prompt delivery so I went with them. However the skip was not delivered at the agreed time or date and communication was extremely poor.

Now it's the same story for collection, no show for collection on the agreed date and no communication on why or when it will occur.

Kollect subcontract the job out to other providers and add a fee so you are better working directly with a skip hire company for better price and more direct lines of communication.

If you are happy to pay more and delivery and collection dates are no big deal to you, Kollect might be a good choice. However if you are busy trying to fit things in between work and you don't like getting charged more, I'd probably look at an alternative like A1 skips who are much more professional and reliable.

Worst skip company ever, ordered days skip ahead of time , didn't arrive until after 4 :30 lost a whole days labour and customer service is atrocious kept telling me they would update me from 9:30 and no callback despite calling 2 or 3 times during the day,never again

I called kollect.ie to book a junk removal service as I thought it would be easier and quicker than a skip even though it was on the pricer side... Easy process to book and took 50 euro deposit. Booked in for a friday and got a confirmation email the day before and had spoke to a staff member on the monday beforehand regarding some questions i had...However on the day I had not received any communication. I was left waiting all day I tried to call twice no answer until I got through around 3pm to which a staff member told me they'd ring the driver and get them to call me. I received a call about an hour later by another staff member to say that there was no one in my area today. Despite originally booking I was told there would be someone in my area on that date! And if I hadn't contacted them in the first place no one would have even informed me of this. I had to take time off work to organise this and felt my time was wasted..I was offered the following week..I didnt re book as date didnt suit and I cant trust them to show up! Ended up finding a local man with a van on facebook for half the price!

that the were always in contact and guiding u trough there services

Booked and paid for a skip hire, received a payment receipt, on the day it was supposed to be dropped off no sign of it. After contacting them the agents told me there was no record of the job. I then received a call from an agent who stated they were “proactively” reaching out to arrange the hire as they realised a job hadn’t been created after the payment was made. They advised it wouldn’t be until Monday, although at the time on the website they were advertising I could book a delivery for Saturday, so either the agent lied or the company is falsely advertising services available. I asked for an estimated time on Monday as a job was starting and I needed it first thing or I’d be paying for the contractors to do nothing until the skip arrived..was told “can’t give you a time as you never know what way the roads will be”. They then said they’d see what they could do and call me back… no such call back made and still no confirmation of the job being booked in. Not one apology made for their error. Disgraceful customer service.

Absolutely terrible service. We hired this company to deliver a skip and collect it on an agreed date, but the skip was left sitting on our property for two weeks after it was meant to be picked up. There was no communication at all from the company to explain the delay or arrange a new collection date.

We had to constantly call and chase them just to get the skip removed, which should never be the customer’s responsibility. Very unprofessional, unreliable, and frustrating to deal with.

Would not recommend this company and will definitely never use them again.

I got text about collecting time and date. After that someone had called me and give exactly time of collection. When they arrived, they collected my sofa bed very quickly. It was great experience.

Extremely poor service. I booked a collection for today, phoned twice to confirm that pick up was happening which I was assured was the case. I had prepaid €200. They never showed up, never called to reschedule.

An absolute shambles of a company that can't deliver basic services but is more than happy to take your money.

I phoned on Monday in need of an emergency skip hire, I was promised that it would be delivered on Tuesday. It didn't show up and I was strung along the whole day. I receive a call from Erica on the customer service team to tell me that she spoke to "the yard" and it turns out that they never had any skips available for Tuesday.
I was livid, they took my money and didn't follow up on what was paid for. Erica offered a man in a van service to collect rubbish (not what I paid for and no where near sufficient), I demanded that they have the skip delivered on Wedneday morning or they could refund me.

They committed to delivering the skip first thing Wednesday morning.
So, when the skip hadn't arrived at 10:00am, I phoned, was told I'd get a call back. I didn't.

So I phoned back at 11:00 and 11:30, they told me the skip would be delivered within the hour.
It wasn't..

This company will lie to you repeatedly, fail to provide the service you paid for. Go and look elsewhere and save yourself a massive amount of hassle because these guys are absolute scam artists.

Very efficient and quick! Highly recommend