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Company details
Written by the company
Easy waxing at home for face & body
Contact info
Germany
- info@kokowax.com
- kokowax.com
3.5
Average
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The product is good
The product is good. That's why I ordered again, although the organization of shipping and the information on this is unfortunately really not good. However, customer service responds very promptly and the products have always arrived so far. But having to ask about every delivery is extremely annoying. Especially as it is not cheap to reorder the wax.
May 6, 2025
Reply from KOKO WAX
Hi! Thank you so much for your honest feedback 💗
We’re really happy to hear that you love our product and have chosen to order again, it means a lot to us!
That said, we’re truly sorry to hear that the shipping experience hasn’t met your expectations. We completely understand how frustrating it can be to have to ask for updates, especially when you’re a loyal customer.
Please know that we’re actively working on improving our logistics and communication, so your future experience will be much smoother.
Thank you again for your trust, and if you ever need anything, we’re always here at info@kokowax.com.
— The KOKO WAX Team
The delivery wasn’t the best’s
At first it looked like a very nice product so chic and expensive! , but in my opinion the wax and the machine are just a normal product! Yes I expect more for the price. The wax works perfectly on my skin, and the heater works fine! I’m little bit disappointed of the delivery 📦 process it takes too long but however I’m honestly satisfied with the product thank you
March 4, 2025
Reply from KOKO WAX
Hi Stephanie! Thank you so much for your honest and thoughtful review 💗
We’re really glad to hear that the wax works well on your skin and that you’re happy with the product overall!
That said, we totally understand your frustration about the delivery process, we’re currently working on improving shipping times and transparency to make the experience smoother for everyone.
Your feedback helps us grow, and we truly appreciate your trust. If you ever need assistance, feel free to reach out to us at info@kokowax.com.
— The KOKO WAX Team
Totally poor service and accessibility
Totally poor service and accessibility. Goods come from China, not recommended!
November 20, 2024
Reply from KOKO WAX
Hi, thank you for your feedback.
We’re genuinely sorry to hear that your experience didn’t meet your expectations 💗
It’s true that part of our production is based in Asia, like many beauty brands, but we carefully select high-quality materials and trusted manufacturing partners to ensure excellent product standards.
As for customer service, during high-demand periods like Q4, we experienced a large volume of messages, which unfortunately caused some delays in our responses.
We completely understand how frustrating that can be, and we’ve since taken real steps to improve: our team has been expanded and better structured to ensure that each customer is supported quickly and clearly.
We truly care about our community and are constantly working to improve both our products and service. If there’s anything you’d like to share or resolve, please feel free to reach out at info@kokowax.com, we’re here to help.
— The KOKO WAX Team
Absolutely avoid!
Does not respond to emails and the phone number is no longer assigned. Do not order from this site as you will lose money. I placed 2 orders which have not arrived to date. Absolutely avoid!
July 29, 2024
Unprompted review
Reply from KOKO WAX
Hello,
Thank you for your message. It appears there has been a misunderstanding. You placed your order on the website kokowax.fr, which does not belong to us. Our official websites are kokowax.de and kokowax.com. We have no connection with kokowax.fr and distance ourselves from it.
We kindly ask you to leave your review on the appropriate Trustpilot account.
Thank you for your understanding.
Best regards,
KOKO WAX
No way to track our orders and no reply…
No way to track our orders and no reply from them
Well I just lost my money
July 22, 2024
Unprompted review
Reply from KOKO WAX
Hello,
Thank you for your message. It appears there has been a misunderstanding. You placed your order on the website kokowax.fr, which does not belong to us. Our official websites are kokowax.de and kokowax.com. We have no connection with kokowax.fr and distance ourselves from it.
We kindly ask you to leave your review on the appropriate Trustpilot account.
Thank you for your understanding.
Best regards,
KOKO WAX
Scammers They will never send the order…
Scammers They will never send the order and will take money from your bank each month after you PAY
They are lying in their answers after i made a payment for one order they robbed me 2500$ after that. Be careful guys!
April 29, 2024
Unprompted review
Reply from KOKO WAX
Hello Mehdi West,
We're truly sorry to hear about your experience and understand your concerns. However, we couldn't locate any order from you in our system. Our goal is to provide high-quality service and maintain transparent billing practices.
If you've faced any unexpected charges or had difficulties with your order, we want to resolve it promptly. Could you please reach out to our customer support team at info@kokowax.com so that we can investigate this further and assist you directly?
Thank you for your feedback.
Best regards,
Your KOKO WAX Team
Reply from KOKO WAX
Thank you so much! 💗 We’re happy to hear that, we look forward to having you back soon.
— The KOKO WAX Team
I've been using the products for almost…
I've been using the products for almost a year now and i love them! There truly is less pain compared to other body wax types i used. My order usually comes within 2-3 working days so that is great !
December 7, 2022
Unprompted review
Reply from KOKO WAX
Dear Lyndsey
Many thanks for your honest feedback. We appreciate it.
Best regards,
KOKO WAX
Better than normal waxing
Better than waxing stripes. No skin irritation and easy to use. Cheaper than professional waxing. I’ll order again.
November 13, 2022
Unprompted review
Reply from KOKO WAX
Hello Erica,
We are grateful for this review and feedback! Don't forget to tag us and show us your favorite products on Instagram.
Regards,
KOKO WAX
Reply from KOKO WAX
Hello Laura,
We are grateful for this review and feedback! Don't forget to tag us and show us your favorite products on Instagram.
Regards,
KOKO WAX
Amazing
Amazing ! So happy to my order, products of very good quality :)
November 24, 2022
Unprompted review
Reply from KOKO WAX
Hello Sarah,
We are grateful for this review and feedback! Don't forget to tag us and show us your favorite products on Instagram.
Regards,
KOKO WAX
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