Koinly Reviews 

2,319
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the platform's user-friendliness and efficiency, making complex crypto tax reporting and portfolio tracking straightforward. Many appreciate its ability to handle diverse transactions and provide accurate tax reports, simplifying an overwhelming process. The support team also receives consistent praise for being helpful, responsive, and professional. However, some customers noted challenges with the platform's performance when dealing with highly complex crypto histories or specific file imports, leading to errors or syncing problems. A few also found reaching customer support difficult, with occasional delays or unhelpful automated responses.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing it as easy to use, intuitive, and a... See more

Product

Reviewers highlight positive aspects of product, consistently praising its ability to simplify crypto tax... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the support team for being... See more

Service

People report positive experiences with the service, often describing it as smooth, stress-free, and... See more

Application

Customers consistently note positive experiences with the app, finding it a lifesaver for managing crypto... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied

Rated 5 out of 5 stars

I couldnt do my taxes without them. Took some work to get the hang of and clean up at first - I had many years over several exchanges to upload and I learned the hard way that some exchanges upload fa... See more

Company replied

Rated 5 out of 5 stars

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,319)

204 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid This Platform

The company is misleading and deceptive, using dishonest tactics to attract customers by falsely claiming they have previously invested with them when they never did. Their entire phone-based recruitment process feels like a scam, relying on manipulation and false pretenses to convince people to join.

I would not recommend this platform to anyone. If you value your money, it’s best to stay away.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Hassle free crypto tax reports

I've used Koinly for the last few years and found it to be super easy and hassle free. Just had to link my wallets and Koinly took care of the rest for me.
Would definitely recommend it to anyone in crypto.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Well executed crypto software

Well executed crypto software, the best if you have a mixed bag, not just Bitcoin.

Easy to configure, can be used by your accountant if you wish, best all round and the system I have used for years.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

So easy

My Tax Agent used Koinly for my crypto in the 2024-2025 tax year which took under 10 minutes in her office. This year I decided to use Koinly myself at home to prepare for tax. I am no computer whiz but this was so easy to use. I would recommend Koinly to anyone. Its so simple.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

The overall experience of using Koinly is straightforward and user-friendly and is a brilliant platform for effective crypto disclosure

The overall experience of using Koinly is extremely helpful, clear and functional. Koinly simplifies and organises many of the tax complexities involved with owning cryptocurrency in Australia. Providing readable and acceptable tax information for clients and tax consultants alike. It is an invaluable resource for any crypto enthusiast and comes up as the best option in its area of expertise.

July 19, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hi Tim,

Thanks for taking the time to leave a review!

We’re happy we could help you get your data imported and sorted out. If you ever need a hand again, we’re only a message away. 💙

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Koinly makes crypto tax simple

⭐⭐⭐⭐⭐ Koinly makes crypto tax simple — highly recommend
As someone managing a crypto portfolio across multiple assets and reporting through an accountant, Koinly has been an absolute game-changer. The tax reports are accurate, clearly laid out, and my accountant has had no issues working with them at all. The platform is easy to navigate and the support team has been genuinely helpful and responsive. Takes the stress out of what can be a very complicated area. Will continue using Koinly every tax year.

July 17, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hi MMI,

Thank you for the fantastic review!

We’re so glad to hear Koinly has made tax reporting easier for both you and your accountant. We really appreciate your support and look forward to helping you again next tax season! 💙

Rated 5 out of 5 stars

Koinly is such a good program

Koinly is such a good program.
U can add your wallets and check out your tax and even know which package to buy.
It was a breeze and soo easy to use.
Will buy again next yr.
Bonus. You can pay in crypto. 😉

July 2, 2026
Unprompted review
Koinly logo

Reply from Koinly

Thank you for your kind words, Kevin!

If you face any trouble with your data, reach out to the team at support@koinly.io, and we'll also be happy to discuss a discount for your next plan purchase!

Rated 5 out of 5 stars

I had a great experience using Koinly…

I had a great experience using Koinly for my crypto taxes. The platform made it much easier to organize my transactions and prepare my tax report. It saved me a lot of time and reduced the stress of working out my crypto tax obligations. The interface was easy to use, and whenever I needed help, the support team was responsive and helpful. I would definitely recommend Koinly to anyone looking for a simple and reliable crypto tax solution.

July 15, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hello Abdul,

Thank you very much for your words of support! Much appreciated!

As a general piece of advice: be sure to reach out to our support team for assistance whenever you have the time before your filing; this will assist us in identifying and hopefully help fixing it all stress-free.

Rated 5 out of 5 stars

Simple to use and easy to follow instructions

Simple to use with easy to follow instructions.

June 22, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hey Hieu,

Thank you for your feedback!

Remember that our support team is always here for you - support@koinly.io - if you need any assistance!

Rated 5 out of 5 stars

Easy to prepare Crypto Account…

Easy to prepare Crypto Account statement for tax filing.

August 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Thank you very much, ABCD!

We remain at your disposal if you face any trouble with your history, and as always, we're happy to take on your requests!

Rated 5 out of 5 stars

Easy to set up very responsive.

Very easy to use and highly responsive platform to help with your tax reports. The support team are very helpful and quick to respond to your needs.

The site also provides plenty of links and step by step guidance to set you account up. Highly recommend.

June 30, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hello Justin,

Thank you so much for your enthusiasm!

Our awesome devs and teammates across the company are working hard to keep it all cohesive; a big thank YOU from all of us!

Rated 5 out of 5 stars

crypto portfolio tracking and tax reports

Does what it says make crypto taxes much simpler, and is great to track your portfolio and holdings regardless of if you are using it for your specific country's tax requirements?

July 1, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hi Brian,

Thank you for your kind feedback!
Our tax team is working hard to incorporate all local requirements - if you wish to file your taxes - but yes! You can also use Koinly as a simple tracker of your portfolio.

Our team is at your disposal if you encounter any issues.

Rated 5 out of 5 stars

Easy to use system

Easy to use system that reports all crypto transactions, offering support if things don't look right

June 30, 2026
Unprompted review
Koinly logo

Reply from Koinly

Thank you for your kind words, John!

We're glad you're enjoying our software, and if you ever run into any issues, we're always here for you and happy to assist!

Rated 1 out of 5 stars

Been using this platform for years

Been using this platform for years. It is a great platform when you have simple transactions. When things get complicated you have to rely on their customer support. Thats when things begin to get dicey. Their AI is ok for helping but if it doesn't help you then you have to wait for customer service staff. I have been dealing with an issue now for about a week. My issue hasn't been resolved with speaking to 3 customer service staff. I have asked to speak to a manager and now this is my second day waiting for another response. If I were just starting out, I would look around for other platforms to tell you the truth.

July 9, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hi TJ,

Thanks for sharing your thoughts. We have reached out via TrustPilot for some more details so we can look into your situation. 🙏

Rated 5 out of 5 stars

Perfect for keeping track of your…

Perfect for keeping track of your cryptocurrencies and obtaining a detailed report for the tax authorities.

July 8, 2026
Unprompted review
Koinly logo

Reply from Koinly

Hey Dani,

Exactly what we're built for, really glad it's delivering on both fronts! Thanks for the kind words 🎉

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look