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Flowlife Reviews 

2,187
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I wonder if Flowlife's customer service is one of the best ones I've ever experienced. After a couple of contacts throughout some years, I appreciate a lot their readiness and smoothness. Most impor... See more

Rated 5 out of 5 stars

All of it. No complaints. Maybe a little better instructions regarding the Red Light Therapy product I bought. But that’s minor.

Rated 1 out of 5 stars

This company does not properly handle returns and does not issue refunds. My son ordered a Pro Arm+ on November 14 using his hard-earned savings. The product was returned immediately because it c... See more

Company replied

Rated 5 out of 5 stars

Nice glasses, great light. Sync 01 Alvaro edition blue blockers. Does not tax the vision too much, can use them at evenings and nights in the workshop. Putting them On at 19 and keeping them on, even... See more

Company details

  1. Massage Supply Store

Written by the company

Active lifestyle made possible. We are Flowlife.

En gemenskap av Limitless Achievers

Written by the company

Vi vill vara Möjliggörare av en aktiv livsstil!
Vi tror på kraften i innovation. Teknologiska framsteg är nyckeln till framtidens återhämtning och möjliggör ett aktivt, vitalt liv genom alla livets faser. Därför söker vi ständigt nästa stora genombrott – innovationer som gör verklig skillnad i vardagen för våra kunder. Vår passion är att driva utvecklingen framåt och tänja gränserna för vad som är möjligt, så att du kan tänja gränserna för vad du kan uppnå. Om detta är ditt första möte med oss hoppas vi att du känner en gnista av inspiration och en känsla av samhörighet. Oavsett om du vill nå ett nytt personbästa, ta hand om din kropp för framtiden, eller bara känna glädjen i att vara del av något större – vi vill vara en del av din resa. För tillsammans, som Limitless Achievers, bygger vi en bättre framtid där kvalitet, innovation och gemenskap går hand i hand.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,187)

481 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

All of it. No complaints. Maybe a little better instructions regarding the Red Light Therapy product I bought. But that’s minor.

August 27, 2026
Rated 5 out of 5 stars

I wonder if Flowlife's customer service…

I wonder if Flowlife's customer service is one of the best ones I've ever experienced.
After a couple of contacts throughout some years, I appreciate a lot their readiness and smoothness. Most importantly, their customer focus and customer understanding really comes through. I feel repetitively that they meet me exactly where I am and about exactly what I need. Adding to that, the great products that Flowlife offers contribute greatly to a wonderful sense of well-being.
Highly appreciated and much recommended!

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

I am awaiting my order but I have to…

I am awaiting my order but I have to say the communication from all Flowlife team has been out of the ordinary . All emails replied to swiftly. All staff so polite, warm and obliging . Thank you. Quite rare “ these days”!

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

Returns are NOT free

Returns are NOT free, as stated on their website. They expect you to print a label (who has a printer in this day and age?), so I am going to have to pay £3 for a commercial printing store to print it. MISLEADING

July 8, 2026
Unprompted review
Flowlife logo

Reply from Flowlife

Hi David,

Thank you for your feedback.

We would like to clarify that returns are as claimed , free, as stated on our website. We do not charge any additional return handling fees.

Regarding the return label, we provide it digitally as part of our standard return process. While we understand that not everyone has access to a printer, this is unfortunately not something we can anticipate or cover. If you choose to print the label at a commercial printing service, that is a personal expense outside of our return procedure and is therefore not something we are able to reimburse.

For future reference, most parcel shops have printing facilities and can usually print the return label for you directly when you hand in your parcel, which may help you avoid paying for printing separately.

We appreciate your feedback and will take it into consideration.

Rated 5 out of 5 stars

Red light panel and cold plunge

I have bought both their strongest red light panel, and now the flow plunge and chiller, and I am very happy with the products. Have gotten exceptional help when a unit needed replacement, and I will continue to enjoy products from Flowlife 😊

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing customer service and refund process

I returned my order (305963) quite some time ago, and Flowlife has confirmed that the return was received by their warehouse and is being processed. Despite this, I still have not received my refund to the original payment method.
I have had to contact customer service multiple times just to ask about the status, yet I still have no clear indication of when my money will be returned. This is frustrating and not what I would expect from a reputable company.
A return and refund process should be straightforward and timely. Unfortunately, that has not been my experience with Flowlife. Based on my experience, I cannot recommend this company.

July 3, 2026
Unprompted review
Flowlife logo

Reply from Flowlife

Hi Mr. Deenen,

Thank you for taking the time to share your experience.

First and foremost, we completely understand your disappointment and frustration regarding the time it took to resolve your case. We sincerely regret that the process did not meet your expectations.

At the same time, we would like to clarify that we have done everything we could to resolve the situation. According to our records, your refund has already been processed through another payment channel, and as an apology for the inconvenience caused, you also received a replacement product.

We fully understand that the experience has been frustrating, but we can also see that the matter has been resolved for some time now. We truly regret that it reached this point and appreciate your patience throughout the process.

Your feedback is important to us, and we will use it to continue improving our service and processes.

Kind regards,

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