I bought the slades and i have been loving them but I will say they do lack ankle support and aren’t as snug on my foot as my other skates are. I swapped the wheels out for some softer ones and that m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The skate shoes are great. I’d recommend sizing up a half size. I was not satisfied with the shipping service: they returned my order back to France without explanation, but incorrectly confirmed my p... See more
Company replied
Used their measuring for ordering size, and it was not correct, unless you want the skate/shoe to be hitting the end of your toes. I suggest going up a size from this. After returning with shipping fe... See more
Company replied
Bought Slades as a Christmas gift for my self and I wanted to learn how to skate but still wanted a shoe I can use for everyday wear. I mostly wore it on weekends during skating lessons at an indoor s... See more
Company replied
Company details
Written by the company
Flaneurz est une entreprise française née à La Courneuve, dans le nord-est parisien, aujourd'hui installée à Pantin. Depuis nos débuts, notre mission est simple et ambitieuse : rendre le roller accessible, pratique et élégant au quotidien. Grâce à notre système breveté, nous réinventons le patin à roulettes en permettant à chacun de transformer instantanément ses baskets en rollers, sans compromis sur le style, le confort ou la liberté de mouvement. Notre technologie modulaire et détachable offre une expérience unique : vos chaussures préférées deviennent votre moyen de déplacement. En quelques secondes, vous passez du mode marche au mode glisse, ce qui fait de Flaneurz une solution idéale pour la mobilité urbaine moderne. Compactes et faciles à transporter, nos fixations s'intègrent naturellement dans une journée faite de trajets mixtes : métro, rues, boutiques, travail ou loisirs. Ce qui nous distingue : un système exclusif, universel et innovant compatible avec la majorité des baskets, un positionnement lifestyle premium pensé pour les urbains en quête de spontanéité et d'élégance, une alternative durable favorisant la mobilité douce et l'expression personnelle, et une communauté internationale présente dans la plupart des pays du monde. Chez Flaneurz, nous croyons en une mobilité plus libre, plus créative et plus fluide. Nous ne proposons pas seulement des patins : nous offrons un nouveau geste de mouvement, un plaisir urbain réinventé, à vivre au quotidien.
Contact info
17 rue Méhul, 93500, PANTIN, France
- 01 48 36 42 68
- iastito@flaneurz.com
- flaneurz.com
3.7
Average
39 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome company 10/10 will get another shoe eventually
Awesome company. I got the all black doc martins to wear for work. It’s amazing to have the skates attached. Today is actually the second time the skates saved me from missing my train. 10/10
I will definitely have to get the upgraded frame eventually bc the basic slades are not built for outdoor. Flat pavement is completely fine, but not amazing for sidewalks and gravel.
August 12, 2026
Reply from Flaneurz
Hello Alexander,
Thank you for your lovely feedback, we are so happy to hear that you are happy with your Dr Martens detachable skates, and that they saved you from missing your train!
We remain available in the future if you need any help with upgrading your setup.
We wish you many wonderful adventures with your skates! Take care!
Arrived as expected And just as…
Arrived as expected And just as described!! I love them so much! Very great quality and sturdy structure.
July 24, 2026
Reply from Flaneurz
Hello Olyvia,
Thank you very much for your positive feedback, we are delighted to hear that you are happy with your purchase.
We wish you many wonderful adventures with your skates!
Take care!
I bought the slades and i have been…
I bought the slades and i have been loving them but I will say they do lack ankle support and aren’t as snug on my foot as my other skates are. I swapped the wheels out for some softer ones and that made a huge difference. They do seem to be well made otherwise. I also had to deal with customer service as I made an error with my order and they promptly corrected that for me.
July 6, 2026
Reply from Flaneurz
Hello Kerri,
Thank you for your feedback and for your input which is very helpful. We are happy to know that you are satisfied with the product and the customer service. We remain available to help you if needed.
Have a lovely day!
The skates are amazing and great…
The skates are amazing and great quality. Even better was the customer service. I had an issue with my package being shipped and everyone was super helpful getting it resolved.
June 30, 2026
Reply from Flaneurz
Hello Nicole,
Thank you for your lovely feedback, we are delighted to know that you are enjoying your skates and are satisfied with the customer service.
Have a lovely day!
Very easy to order
Very easy to order, great value for the price. The processing and shipping was relatively fast. The only bad thing was Trump's tariff.
May 11, 2026
Reply from Flaneurz
Hello Nicole,
Thank you for your lovely feedback, we are glad to know that you are enjoying your Slades/Flaneurz and we wish you many wonderful adventures with them!
Take care!
I loved these skates
I loved these skates, they are super practical, modern, and comfortable.
I highly recommend them, you'll love them as much as I do. They go with me wherever I go.
May 20, 2026
Reply from Flaneurz
Hello Marines,
Thank you for your lovely feedback, we are glad to know that you are enjoying your Slades/Flaneurz and we wish you many wonderful adventures with them!
Take care!
The skate shoes are great, shipping not so great
The skate shoes are great. I’d recommend sizing up a half size. I was not satisfied with the shipping service: they returned my order back to France without explanation, but incorrectly confirmed my package was delivered to me. This delayed my shipment by at least a week and caused a lot of confusion and stress. Customer service did not meet my expectations as they did not offer consolation regarding this issue.
April 27, 2026
Reply from Flaneurz
Hello Phoenix,
Thank you for your feedback. We are glad to know you are happy with your skates.
As for the customer support, we are sorry to hear that it did not meet your expectation. We tried our best to assist you in the delivery issue which was not caused by us and reshipped the parcel to you at no additional cost as soon as we received it. We are glad to know that the parcel finally reached you after we reshipped it. We wish you many wonderful adventures with your Slades!
Have a lovely day!
Super fun
I got them as a birthday gift for myself and i love them. They fit nicely and skate very well. The detachable system is fun and convenient.
I had no troubles at all and I'd order again :)
May 5, 2026
Unprompted review
Reply from Flaneurz
Hello Jacky,
Thank you for your positive feedback, we are delighted to hear that you had a good experience ordering and that you are enjoying your skates.
We wish you many wonderful adventures with them!
Take care,
Skated 2 times
Skated 2 times, pivot cups crumbled on my hand. Customer service just sent a picture with dimension so I could order new pivot cups elsewhere. Not helpful, I couldn't find cups that would fit. So now I have a pair of skates that I can't skate. Waste of time and money, poor quality!
May 6, 2026
Unprompted review
Reply from Flaneurz
Hello Sonja,
Thank you for your feedback.
Since our last email exchange, the production team was able to find some spare pivot cups that we will be sending your way. We have reached out by email with requested information on your delivery address.
Have a lovely day,
I got sent two right shoes..
I got sent two right shoes mind u when I ordered these shoes I had to pay extra because of it being in France just to get my order once I told them about the issue they sent me a left shoe but I had to pay the extra amount again for a second time just to receive my package something I thought they would have covered themselves I don’t understand why I had to pay for someone else’s mistake wont be buying from here again
April 16, 2026
Reply from Flaneurz
Hello Elizabeth,
Thank you for reaching out. We understand your frustration, and we are once again very sorry for the issue. We shipped out the replacement as soon as you contacted us. Since this is a mistake on our part, the additional customs tax you had to pay is indeed our responsability. However, you did not contact us with this information, so we were not aware that you had to pay this additional cost. Please email us at info@flaneurz.com with the receipt of this second payment so that we may refund you that amount.
Have a lovely day!
terrible customer service
terrible customer service, or more like inexistent
nobody knows if they will ever get sent to me, starting to think i got scammed
April 13, 2026
Unprompted review
Reply from Flaneurz
Hello Giada,
Thank you for reaching out.
As explained yesterday by email and via social media exchanges, your order was shipped out and you have received your tracking number by email.
Your parcel will be delivered tomorrow.
Have a lovely day,
These skates are AmAzInG!!
These skates are AmAzInG!!! There was an unexpected Tariff fee of $130.00. I still have no regrets because these skates ROCK!
March 31, 2026
Reply from Flaneurz
Hello Julia,
Thank you for your valuable feedback! We are delighted to know that you are happy with your skates.
We wish you many beautiful adventures with them!
Have a great day!
The quality is good but the shipping…
The quality is good but the shipping didn’t include TERIFF and they mix up the shoes size. I ordered size 6 for women but they sized it to 11.5 when the order clearly wrote 36, they shouldn’t mix up that simple being such popular brand
March 12, 2026
Reply from Flaneurz
Hello,
Thank you for your feedback.
We sincerely apologize for this mix up.
The issue has now be resolved since you received the correct pair, as confirmed on our email exchanges last week.
As for the tariffs, we do not include them in our prices because we have no authority on the amount and whether they will be applied. The import authorities in the country of destination is responsible for this matter. We do specify on each of our product pages that import taxes may apply depending on your country of delivery.
We hope you enjoy your Slades and we wish you many adventures with them!
Take care,
Money well spent
I’ve wanted to purchase from Flaneurz for actual years and waited to save up for the purchase for a custom pair. Couldn’t be happier with my purchase. Very responsive and helpful team. Pricey but you pay for quality and that’s precisely what I received.
March 9, 2026
Reply from Flaneurz
Hi Jazmyn,
Thank you for your lovely feedback, we are so glad to hear that you are happy with your product and the customer service you received!
We wish you many great adventures with your Flaneurz!
Have a lovely day!
So versitile!
Even though this was an international order, Flaneurz sent my pair of slades in like two weeks, which I was super impressed by! Having my slades means that I can stumble into golden skating spots and always have my skates on me, which just means I get to skate more!
February 19, 2026
Reply from Flaneurz
Hello,
Thanks for your feedback, we are so glad that you are happy with the product and the service!
We wish you many wonderful adventures with your Slades!
Take care,
Used their measuring for ordering size
Used their measuring for ordering size, and it was not correct, unless you want the skate/shoe to be hitting the end of your toes. I suggest going up a size from this. After returning with shipping fees, I could have saved money by just buying another pair of skates (ordered from US)
February 23, 2026
Reply from Flaneurz
Hello Amanda,
Thank you for your feedback. We are sorry to hear that the size did not correspond to your expectations.
Our sizing guide usually corresponds to the majority of our customers, but every foot is unique and sometimes requires a size up or down indeed.
We wish you wonderful adventures with your Slades!
Take care,
Great!
Everything went great shipping was super quick love the product so much! Skates are of high quality!
January 23, 2026
Reply from Flaneurz
Hi Melissa,
Thank you for your feedback, we are so glad to know that you are happy with our product and service!
Have fun with your skates!
Awful customer service
Awful customer service. No response to issues horrible shipping. All items come in plastic bags. Having issues returning there product no one is responding to my emails anymore.
January 5, 2026
Reply from Flaneurz
Hello Rafel,
We are sorry to hear your frustration. We would like to specify that we have replied to every single email you have sent us. In your last email, you inquired about import taxes that you were billed by FedEx.
As indicated on each product page on our website, orders are shipped from France. Depending on the destination country, taxes or customs duties may apply and remain the responsibility of the customer.
The USA's current presidential administration is changing customs laws and imposing new import taxes. We do not have any authority on this matter. If you have any questions about the bill they are asking you to pay, I suggest contacting FedEx directly or your local import authorities.
Thank you for your understanding.
The Flaneurz Team
The purchase was for my granddaughter
The purchase was for my granddaughter, and she was extremely happy. So, if she's happy then I'm happy.
December 29, 2025
Reply from Flaneurz
Hello Margie,
Thank you for your lovely feedback, we are delighted to know that your granddaughter is happy with her gift.
Have a lovely day,
The Flaneurz Team
Ordering was easy
Ordering was easy, shipping was very fast and my daughter loved the fit and the style. It was a great Christmas gift. Thank you!
December 26, 2025
Reply from Flaneurz
Hi Thomas,
Thank you for your feedback, we are delighted to know that your daughter enjoyed her Christmas gift! We wish her many great adventures with her Slades!
Take care and happy new year!
The Slades team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.