FineAwards.com Reviews 

1,240
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 341 reviews, reviewers overwhelmingly had a great overall experience with this company. People consistently appreciate the exceptionally helpful staff members who provide expert guidance, clear communication, and seamless coordination throughout the entire custom design phase. Purchasers frequently highlight that finished items arrive promptly, feature secure protective packaging, and look stunningly professional upon delivery for every event. However, some customers also noted occasional specific issues regarding product quality, specifically mentioning blurry prints and unexpected surface imperfections. A small group of reviewers additionally experienced unreasonable delivery delays, prolonged waiting times, and encountered difficulties when trying to secure timely replacements for damaged goods.

What people talk about most

Product

People report positive experiences with product, highlighting that items are beautiful, of top-notch quality,... See more

Quality

Customers had positive experiences with quality, highlighting that the finished items are gorgeous, arrive in... See more

Order

Users describe positive interactions with order, highlighting the clear instructions and ease of navigation... See more

Staff

Consumers find staff to be exceptionally helpful, patient, and professional throughout the ordering process.... See more

Service

Reviewers highlight positive aspects of service, consistently noting that the process is seamless and teams... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The representative I dealt with, Nathan, explained the process of ordering, proofing, & delivery very clearly. The finished product is exactly the way I ordered it. It is beautiful & arrived in a ti... See more

Rated 5 out of 5 stars

There was an mistake made in the finished product and Fine Awards went the extra mile to replace the product and ship it overnight. Good communication with their representative, Lauren who made thing... See more

Rated 5 out of 5 stars

Aaron worked with me under a tight timeline offering many great options to choose from. He also helped me navigate the selection and proofing stage so that the end product turned out better than I dre... See more

Rated 5 out of 5 stars

Product is exactly as requested and looks great. We asked for expedited production + shipping and it was granted at a very reasonable price. Communication system could use improvement, took a while to... See more



Company details

  1. Trophy Shop
  2. Corporate Gift Supplier
  3. Promotional Item Store
  4. Promotional Products Supplier

About FineAwards.com

Written by the company

FineAwards.com is a prominent supplier of premium awards and trophies, catering to various corporate recognition needs. We are celebrated for their stunning crystal awards, which are the epitome of class and sophistication, perfect for high-level achievements and honors. Our glass awards are crafted with precision, offering a blend of durability and sleek design. With a particular emphasis on corporate awards, FineAwards.com provides businesses with a range of options to acknowledge the excellence of their teams and individuals. Our acrylic awards are sought after for their versatility and clear, contemporary look. Moreover, FineAwards.com is a favorite for their meticulously designed golf trophies, which are as prestigious as the game itself. Lastly, our Years of Service Awards stand as a testament to employee dedication, offering companies a way to celebrate loyalty and commitment. Each custom award from FineAwards.com is a symbol of recognition that inspires and rewards.

Service & Quality

Written by the company

Best Price Guarantee
You will always get the Highest Quality at the Best Price.
Free Personalized Engraving
Engrave custom awards and trophies for no extra cost.
No Setup Fees
We don't charge setups on any of our in stock awards. Your engraving is setup by our artists and you will see a proof for your approval before production at no additional costs.
Free Shipping
Delivered Safely and On Time. Free Shipping* on Orders over $250. See site for details.

110% Guarantee

Promises Delivered Every Step of the Way

We want to personally thank you for trusting FineAwards.com with your very important corporate recognition program. Our goal is to make this experience as easy as possible for you and we want to start by removing any concerns you may have faced in the past by personally extending our 110% Guarantee. We understand how important it is for your awards to arrive safely on time and accurately so this is what we want to do for you!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,240)

320 reviews in the last 12 months

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Rated 2 out of 5 stars

The iron left inconsistent burn marks…

The iron left inconsistent burn marks on our logo and some words on the plaque. It didn't look good, and I was disappointed.

August 10, 2026
FineAwards.com logo

Reply from FineAwards.com

Thank you, Michael, for your feedback. We're sorry to hear the engraving on your bamboo plaque didn't meet your expectations.

Because bamboo is a natural material, laser engraving can produce slight variations in color and depth due to differences in the wood grain. However, if the engraving appears excessively inconsistent or detracts from the overall appearance, that's not the experience we want you to have.

Our customer service team will be reaching out to review your plaque and, under our 110% Satisfaction Guarantee, we'll be happy to provide a replacement or refund if appropriate. Thank you for giving us the opportunity to make this right.

Rated 5 out of 5 stars

Great Service

You supported a team under pressure and made it possible for us to meet a tough deadline. The bonus, we did not have to pay for expedited service.

August 6, 2026
Rated 1 out of 5 stars

Double-check your art format

They charged me for providing non-vector art instead of telling me to resend. I had initially provided vector art, and they provided a proof with a terrible layout. I sent back the same art but larger, so it would be spaced better on the item. I was worried about the timeline, so didn't stop to think about the format i re-sent it in. They added $25 to my already-completed order without even notifying me.

August 4, 2026
FineAwards.com logo

Reply from FineAwards.com

Thank you, Pauline, for your feedback. We’re sorry for the confusion regarding the artwork conversion fee.

Although the original file provided was an EPS, it contained bitmap artwork and was not a true vector file. Because true vector artwork is required for engraving, our artist had to have the logo redrawn, which is why the standard $25 conversion fee was applied. This fee is noted in our artwork requirements, and a revised sales order showing the updated total was emailed on 7/21/2026.

To keep orders moving and avoid unnecessary delays, we typically proceed with a standard one-time logo conversion when needed. We only place orders on hold when additional redraws or added artwork costs are required.

That said, we understand the added charge felt unexpected, and we appreciate your feedback. Our customer service team is happy to review the order with you and answer any questions about the artwork process.

Rated 3 out of 5 stars

Sturdy

The unit was nice and sturdy. However, the etching was not what I expected. It was difficult to read in most any light. I expected it to be more legible by being "darker"/"deeper"?

July 28, 2026
Rated 1 out of 5 stars

Disappointed

Disappointed. Poor customer service & no clarity about the proofing process until it was too late.

July 16, 2026
FineAwards.com logo

Reply from FineAwards.com

Thank you for your feedback. We're sorry to hear you were disappointed with your experience.

Since you've ordered with us before, we're not sure what changed this time, and we'd like to understand. A member of our management team will be reaching out to learn more about what happened during the proofing process and where we could have communicated more clearly.

We appreciate your business and the opportunity to make this right.

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